Sun city Boutique roomsGiovanna Boutique Rooms & Pool — Hotel in Grad Pula

-Loud rumblings of cars passing by less than 1m distance from the only tiny window (35cm x 50cm) available, which was nonetheless closed. All night and all day making it very difficult to sleep. -Horrid smell in the room (traces of smoking and putrefied odours coming out from the bathroom drain). -Ants and cockroaches inside the room. -Room not cleaned in the mornings as announced (and as one would expect from a 3 star « boutique » hotel). -Internet unavailable for several days -75 kun (10 euros) ride from the airport to the hotel while Uber was much cheaper at that time (38 kun). -Fragile bed -Small pool with not troubled water

When I detailed the nightly noise problems, one would expect to be able to sleep at whatever hotel, even one star, and asked if a solution can be proposed to the receptionist/owner (Maja) she joked saying «  the solution is not to book an Economy room » at their boutique hotel.

She proposed that I payed to change room, at another hotel that they manage. After I detailed the above problems I asked for a reduction on the new price to pay (50% more of what I originally payed 5 months before arriving). She accused me of making the problems up and proposed that I left the hotel at once, at 9 PM. She even pretended that she didn’t know that there were cockroaches in her hotel (you can see that several people found them, at least, last couple of months) and that it was my fault that I didn’t notified her in the middle of the night.

No one cleaned the room during the whole stay of 7 days. In the page of the hotel it is said that cleaning is done daily. Owner said that it CAN be done daily, but you have to pay more for that. She said that cleaning every 3 days is included in the price...again, no one cleaned the...

We booked a stay at this hotel which we unfortunately had to cancel due to our flights and transport being cancelled because of the coronavirus. Booked through hotels.com and cancelled, we should have at least been entitled to a 50% return of the money paid. Hotel were very difficult to contact and in the end are refusing to refund. It's a shame as it looks lovely but we'll never stay there or recommend. Surely circumstances are out of our control as we couldn't possibly get there! Got refunds within days from all other booked hotels on same...

Awful!!! We arrived last week and left immediately without checking in! The place was surrounded by awful buildings covered in grafitti! The pool was full of dirty water and the place stunk! We asked for a refund but were refused! We had only booked the day before so we weren't exactly causing any booking problems for the company! I strongly advise against booking this so called hotel! Shocking place and...