Louis Phaethon Beach — Hotel in Yeroskipou

Edit 2(Sep 12): After i posted my original review (below) and then contacted by management so I made an edit (below) and changed the rating from 1 to 3 stars but that wasn’t good enough for this hotel!

The manager who claims he’s been working at this resort for 12 years pulled me aside as i was stepping onto the bus to leave and asked me 3 times to delete my review. I felt extremely intimidated and when I replied that I made an edit and complimented their swift response and changed the rating from 1 to 3 he continued to ask if i would delete it. In reality all they did for us was comp our late check out we had requested before I made the original review. We were comped (70€) Now you might think why would i want to stay longer in this hotel? Our flight didn’t leave until 10pm and I was having such a bad time already I was determined to salvage the trip and spend the day in the water and be able to shower before the flight.

While the manager was pressuring me to delete my review he tried explaining that the spa isn’t owned by the resort and only rents the space. Which basically means they can operate their shady business practices on their property and solicit their guests! I think thats even worse! The manager also said to my husband at one point that in his 12 years no one has ever had food poisoning but if you scroll through the google reviews I’m not the only person who has been sick from the inedible and oily food.

We also noticed when we bought liquor from across the street that the bottles came with a plastic piece inside that you can’t remove to stop people from watering it down or filling it with a cheaper liquor. When we visited friends at another resort down the street we noticed their bottles all had that same piece to prevent this. We ended up spending over €500 on food and liquor from local restaurants and shops after paying for(2) all inclusive food and drink packages.

Will continue this review on TikTok, reddit & other channels

Edit (Sep 10): Within 2 hours of posting we were swiftly contacted by management who listened to our grievances and went out of their way make it up to us the best way they could. I appreciate the quick response. By the looks of it, mosts guests love it here so maybe it just wasn’t the right fit for us at this time. As mentioned before it looks like a great place for big family groups, families with kids and weddings. I truly appreciate the quick response as I genuinely hate complaining. All businesses deserve a chance to make it up to you and in this case they showed they are on top of things which proves a lot!

Original (Sep. 10) : Unfortunately as a brown woman I felt very mistreated by a lot of staff and you can clearly see their priority are the white british tourists. (Unbeknownst to them I’m American and LOVE tipping, also my entire family works in the service industry so I would of loved to have a reason to tip even average service) I was also on my honeymoon and while the gentlemen at the front desk, Alex was extremely nice he was the only friendly face all week. The resort is definitely geared more towards large families and kids. I wouldn’t recommend for couples. We did all inclusive but that was a mistake. After the first 3 days of eating at the hotel and experience extreme stomach issues and skin break outs we’ve started ordering out. Stomach issues immediately stopped. There’s a shop across the street and been buying alcohol there because all the spirits are watered down or just low proofs. We were planning on getting a couples massage for our honeymoon and then first day a gentleman came around the pool explains the services we thought to ourselves great, let’s do it! Of course he didn’t explain the fine print (if you decide you don’t want to do the massage for whatever reason (maybe your sick, or want to go into town) you will be charged for it plus 50£) . Transparency is key and instead of feeling like I got a great deal on a massage I feel like I got scammed. The women who did the massage were extremely nice though.(and yes, they were...

Hello November may not be the best time for holidays with children, that's why my 10-year-old boy was a bit bored because the slides were completely closed, and yet they could be open for at least 1 hour a day. The kids club wasn't working either so all that was left was eating ice cream haha. Unfortunately, the water in the pool was also 21-22 degrees, so there were not many walruses, but it was the end of the season, so we were lucky enough to have six days of sunshine. The hotel borders the seashore, unfortunately this shore is covered with thick seagrass and tons of it are washed ashore along the hotel. The sandy and pebbly beach is 300m away but we didn't see any takers. At the hotel you can rent a jet ski for 50-55EU for 20 minutes, the equipment is ok and a few other water attractions. The water in the sea was about 22-24 degrees, which is about 2 degrees warmer than in the pool. None of the pools had heated water, and despite the temperature during the day 22-24 degrees, at night 17-18 so the water in the pools cooled down. Animations by the pools did not have many people because they took place too early around 10 am so the water was still very cold and the air was also around 20 degrees, or around 3 pm for water polo, where most people were gone after sunset at 4:20 pm so it was already too cold. In the high season, these would probably be ideal hours, but now in October and November they should be shifted closer to the middle of the day, e.g. 11-13 The hotel is old and its tiredness is visible in many places, but in general, everything is painted over and repaired, so it does not hurt the eyes. The balconies are small and what personally hurts me is the lack of a fixed or portable lamp because I love reading a book outside with a drink in the evenings and the evenings are already from 5pm now the rooms are also small and the bathroom, especially in the shower not much traffic possible. Safe deposit 3EU per day. The single beds are quite uncomfortable. High mattresses made of sponge in a kind of plastic BUT SINCERELY AND HONESTLY!!! We will definitely come back and recommend this hotel to everyone WHY ????... Because despite these insignificant shortcomings, we spent a great time there. A very nice staff at the reception, especially Iliada and Claudia, thank you for your help and care. Greetings from MAX. The rooms are cleaned every day, the beds always have new linen and the bathroom has towels (although sometimes the persons controlling them should lean over and under the bed, because there was dust before I paid attention, and even though the soap at the washbasin and in the shower was not replenished, after calling reception everything was ok in a few minutes.The rooms have hair dryer, kettle and set of coffees and teas and sugar. Everywhere, whether in the bar or reception or in the cleaning staff, we met only polite people. The pools and their surroundings as well as the green areas were cleaned every day from 6-7 in the morning. The food was a pleasant surprise, with a choice of colors. In addition, there were also themed dishes every day, e.g. Italian, Chinese, Mexican and of course Greek cuisine every day. Salads with cocktail shrimps, baked calamari, shells were every day, although the fish selection was not great but they were there. Salad compositions, and a dozen or so ingredients to compose your own salads and a dozen sauces to choose from. A corner of freshly roasted meats, pork, beef, poultry or lamb deserves separate attention. And a separate pizza stand. For breakfast and dinner, apart from hot dishes, there was also Parma ham or various yellow and white cheeses. Seasonal fruits were limited to apples, plums, oranges, bananas, kiwis, grapefruits, pears, pineapples and melons, and limes. The table with desserts was like a fairy tale, various flavors and colors as well as specialties for everyone and, what is praiseworthy, not too sweet, such as Turkish desserts. There was no shortage...

FULL REVIEW ON TRIPADVISOR

We paid around £950pp with TUI for 1 week all inclusive in 18th September.

Arrival: 10/15 coach transfer from the airport, we were the first drop off. Greeted at the door with drinks and food.

Room: We got a loud room with a leaking shower so chose to move at 7:30pm on first night which started the holiday off on a bad note. New room was better but the bath was leaking. White towels were in need of replacing as very worn and stained. Lots of black mould in the bathroom and poor extractor fan. Safe costs €3 per day and is a small metal box so we didn’t use- too small for a laptop. Doors opened by a key and need to be slammed to close properly. Only one key provided and key fob needed to activate electrics. Gap under door let in light and sound.

Drinks: Really really disappointed with the drinks. The fizzy drinks are awful- each day they tasted completely different. Cocktails were typical all inclusive and nothing great. Lots of spirits available including Malibu. We did experience some unfriendly bar staff in the evenings in the lobby bar. It’s a shame as most staff were wonderful.

Food: Breakfast was not too bad and as expected at the AI. Lunch and dinner were honestly amazing. I have been doing AI for years as this was hands down the best food I have ever had.

Pool: Free pool towels. We stayed around the activity pool each day. We enjoyed the music and the better atmosphere, also you were allowed inflatables in this pool. The area around the sun beds was not cleaned very well- rubbish was always cleared well, but we spilt a Pepsi on our first day and the floor was still very sticky in that exact spot by the end of our week, so obviously not cleaned. Sun beds were plentiful. The slides looked great for kids and were never busy at all- bear in mind the are closed at lunch (no opening times anywhere so this confused us for the majority of the holiday as we thought they were shut). The steps up to the slides were quite dirty and rusty and no footwear allowed, not even water shoes, which did make me abit uneasy. It did feel quite neglected. We encountered some unfriendly life guards at the top some days and we felt like using the slides was an inconvenience to them so we avoided using sadly.

Day activities: All activities are in English only- this is a resort defiantly catered to English families. Many activities running throughout the day and announced on the speaker phone.

Night entertainment: We left the hotel each evening really and did not watch any shows. We visited the nightclub in the basement for the TUI rep meeting and it was so outdated and also smelt very damp.

General: Hotel and grounds were clean and well kept. Wifi wasn’t great for us and signal dropped in and out- I did use a lot of 4G. We took lots of mosquito precautions but did not encounter any of them apart from 2 in the bedroom when we first arrived (bf killed them). You do get airport noise from this hotel as flights take off towards the hotel.

Overall: We had a really lovely holiday for a week. I do think its location lets it down as it’s the furthest hotel from the harbour. Renovation is heavily needed in this place, specifically the corridors to the rooms, room doors, the bathrooms and the basement entertainment room. They need to update the white bathroom towels too as so many of them had holes, were ripped, or had stains on. I definitely would not pay over £1k pp to go here for a week and felt the price we paid was about right. Nice hotel, but don’t think we will be back, but 100% would be back to Cyprus. I do think this resort is best for families (with younger children) and elderly people. As a 23 year old couple we did feel slightly out of place. Compared to other AI places I have been, I would say this place is more on a 3/3.5 stars rather than a 4 star hotel. Food was the highlight to this...