Hotel Praha — Hotel in okres Trutnov

We had a bad experience with the red haired receptionist. I caught her caught lying. At 1700h she tells one thing and one hour later at 1800h she forgot her lie and told me something else. Even confronting her, she keeps her poker face. ||First at 1700h she says i did not have the same room 302 as before, because it is a superior room and i did not book superior room. I think it is not a superior room, but if reception says it is a superior room, then i have nothing to argue anymore. ||So, i can live with that...||But at 1800h i confront the red haired receptionist with the hotel website picture. And then this same room 302 is not a superior room any more according to the receptionist and the website. ||I tell her she was wrong in the first place, but she just keeps her poker face. Apparently she forgot her convenient lie from 1 hour before.||||It ruined the first hours of my holiday. But i step over it.||Review of the hotel itself:||- good breakfast||- swimming pool needs some maintenance because of missing tiles. The jet system never switched on, maybe i should have asked, but on my previous visit it was regularly working without me asking.||- Outdoor Jacuzzi is very nice, but a bit expensive i think. 550czk for half hour.||- bathroom is constructed with budget material, not like a 4 star hotel should feel.||Door of shower: you must be carefull or it goes out of the rails. Had to remove the plug from washing table else water would not drain. Some maintenance guy had a look, but after 4 days still not repaired. Drainage of the shower was blocked, after repair it is better but still not good. Shower was like water saving shower, not really enough water for having a nice shower.||- Cleaning personnel spilled chlorine on the bed, spot of 15 cm diameter soaking wet of chlorine. I find out because my wife smells the odor and thinks it is from the swimming pool. But my underwear turned white of the chlorine.||Personnel changed the sheet, but even after 4 days, there was no replacement available for the removed mattress protector. ||I do not know in Czech, but in Netherlands use of chlorine in hotel for cleaning is forbidden.||- location is very good, parking space might be problematic, at the end of the day it is really full||- musty smell in the room at arrival||- paid for triple bed room, and got double bed room with extra bed. While there was not really space for the extra bed. You could see it on the strange position of the furniture. For example bedside table was not even close to a bed. Television was turned away from the double bed.||- Free wifi, but do not expect...

I booked this hotel 3 weeks before New Year's Eve. Unfortunately the adventure I have been victim is something that exceeded my worst nightmares. After booking the Hotel I immediately paid for my stay- but after a few days the Hotel announced that there's a mandatory extra surcharge for New Years Eve. The extra money that I had to pay were one-third of what I paid before. A lot! I've to mention that there wasn't any information on booking.com about that surcharge! Once arrived to the hotel I could certainly say that it wasn't worth the money I had to pay. I was staying in two-star hotels that had better standars than this! I don't know how they got 4 stars...( by the way- it's REALLY very noisy from the bar below- all night long) I said to myself that I'll not complain since I booked the Hotel rather late. But what happened in New Year's Eve just made my angry. After a disappointing dinner ( I had to pay even for water!) I headed to the Silver Rock bar (where the event was to be held). When I arrived a furious waitress named Aneta told me that there is no table reservation for me, so I have to be standing all night or even better just leave the bar. After all this I went to the reception where I was told that there is nothing they can do about it.. I was travelling with my sister and her new fiancee', and they were all just mad and exausted.. Any decent hotel manager would have contacted me apologizing for the error and offering either a refund or an alternative solution... I will never book this hotel again and I will speak to my lawyer to see if there is field for a legal action! It's not about the money I wasted. It is about the principle. An absolute nightmare with nobody even having the courtesy of an apology! I think the hotel manager...

Very nice wellness centre, it’s so modern and we were alone for whole time there. ||DISGUSTING FOOD, don’t buy Half Board, they are cooking food like in school canteens.||!One receptionist is so rude to their clients, she was so rude to me because of nothing this is not person good for this hotel! - it was lady with brown hair the other receptionist with blond hair is so NICE, but the other one,…..||WTF is that we can’t choose for first day, what we want to eat, we got chevapcici (I was hungry after eating all of it) - other day we can choose from 3 foods (cikanska pecene, penne s houbami, halusky s brindzou (but we got halusky with cabbage and they said that they don’t have brindza WTF WHERE ARE WE?||What we liked:|- hotel is renovated and looks good |- nice view from windows to city centre and mountains |- very nice head of bar, very nice older guy. He is so nice and friendly to his clients |- nice wellness centre, we really enjoyed to stay here. (There is: inside jacuzzi, Finland sauna, one steam sauna, one herbal also the pool (BUT THE POOL WAS SO COLD)||What we didn’t like: |- we didn’t have mini fridge in our room |- unkind staff |- REALLY Cold pool in wellness |- !There is no air conditioning in rooms!|- DO NOT EVER BUY HALF BOARD FROM THIS HOTEL, it looks better then in schools but it tastes the same |- bed sheets had holes...