Hotel Harfa — Hotel in Prague

DO NEVER BOOK THIS HOTEL WORST TREATMENT EVER by a hotel staff, so bad that it deserves a detailed explanation. We arrived and the garage gate was closed. I then step into reception and tell the front desk clerk (a man around his 50s to 60s) that I have just arrived and would like to enter the garage, as it had been pre-booked, so that I could check in. This man asks me what is my room number (seriously?). I tell him I am arriving and don’t have a room number yet, but before I needed him to open the gate so that I could enter with my car and do the check-in. Because he could barely speak English let alone understand me, he freaked out. He literally lost his mind, started shouting at me and even punched the desk, talking non-sense as if I were the one not understanding him. It took me a while to make him understand this basic request and finally we were allowed to enter the garage and park the car. Still amazed with all his rudeness, we entered reluctant for the check-in. To our surprise, he was not even capable to operate the credit card machine (another punch at the desk followed when I showed him the card to pay for my stay). We had to wait and pay on the next day. We surely thought of changing to another hotel, but it was already late and during high season, so we avoided the hassle of finding another hotel last minute despite our tremendous disappointment and dissatisfaction. We even gave the hotel a second chance and thought the treatment would be better on the next day. Though we did not witness clear rudeness from the other receptionist, he didn't afford a simple smile, nor did he greet us. After paying for the stay and informing him that we had a communication problem on the day before when trying to enter the garage, this man showed no concern or interest whatsoever to know what had happened. Never in our lives have we been so mistreated and for no reason! Totally unacceptable. Unprepared and unbalanced staff. Basic training is...

Жили вдвоем в мае 2018 года на 6 этаже с балконом . Отель расположен в спальном районе , очень тихом и зеленом. (Прага 10)Номер небольшой но всё есть -душ, туалет , телевизор , холодильник Чайник. расположен недалеко от метро "Ческоморавска." Русскоговорящий ресепшн.С завтраком типа шведский стол заточенным под немцев, поскольку присутсвовали жаренные соленные "шкварки" ( только пива не хватало))). Но столовая ну очень маленькая , так что приходилось по утрам занимать очередь, чтобы поесть. Но это единственный минус .В остальном всё хорошо.Есть стоянка внутри двора для машин.Много иностранцев постояльцев. Особенно немцев. Рядом большой продуктовый универсам Альберт с ценами почти как в России ( +30% к российским.)Нам очень понравился .Ну и куча других магазинов, в частности обувных качественных не дорогих магазинчиков , где я закупился летней обувью. (3300 руб за кожаные мягкие летние туфли ) . До центра на метро, минут 20 .Можно на трамвае за 40 минут,заодно районы посмотреть спальные. Мы и так и так поездили. Ну по центру гулять вообще одно удовольствие.А главное- люди какие отзывчивые . Всегда помогут и подскажут как пройти. Наших соотечественников на каждом шагу , не протолкнуться. Вообще Прага сказочная и добрая какая-то.Хотелось бы сюда вернуться и не раз.Вот ковид победим -читай...

The worst hotel i have ever been in my entire life, bad service, everything is ruined and disgusting and dirty in the rooms and the hotel itself. Bad attitude from the reception. Broken tv, no hot water to shower with, mold in the bathroom, no fridge, bad internet. The staff never addressing or solving problems that is requested. I would never suggest or recommend to anyone to stay at this place not worth...