Le Palais Art Hotel Prague — Hotel in Prague

Utterly OUTSTANDING!! ( so far first night and morning) The hotel reception this morning were so incredibly helpful nothing was too much trouble. It was a joy to talk to them. Room we are in is wonderful and the bath to die for!!

Edit..... Part two....

Since I first put this review on, a lot has happened on day two...

"I would like to write and thank in particular your receptionist Zuzana.

During our stay (day 2) my husband (Wayne) was taken seriously ill with pneumonia. I went to Zuzana to ask if she knew of a doctor I could find/call as Wayne needed urgent medical help and in a foreign country I did not know what to do nor did I know whom to ring.

Zuzana became a super human. She took down all my details, all the details of my Wayne's symptoms and suggested she , she, ring the emergency number. She did not say

" you need to....."

she did not say " not my problem"

she took the problem and gave me the breathing space I needed. I was scared and so upset with Wayne behind so so ill.

She rang and explained fully that we don't speak Czech, he was very very ill, we were very scared.

She told me to go back to the room and she would bring the ambulance people up to us and I'm not too worry as it's all under control. This woman is an angel.

The ambulance arrived she bought them up, made sure I was ok.

We went to hospital and 7 hours later we came back with medication etc. The first thing Zuzana did was to ask how we are, ANYTHING we need just ask. She got some tea made for me and some juice for my Wayne , I felt so looked after and so did he.

The attention to detail, the care, the empathy was simply wonderful and outstanding.

All this she did whilst simultaneously doing her job of front of house with other customers.

No panic, just utter professionalism and compassion.

The next morning ( today Sunday) again first thing.....

How is he and how are you? If you need anything please just ask and it will happen.

And the most amazing part of all is this??? She her self was feeling unwell the entire time and yet it did not stop her.

This email needs to be shown to everyone that this is how you care for guests, and this will go on to trip advisor and Google reviews to show that a hotel does not have to be sterile and stuffy etc it can be a gentle caring place but still be highly professional.

You could say that she has had good training, and I'm sure she has, but training someone does not guarantee they will be good, it only means they were shown what to do.

We will tell everyone about Zuzana and le palis hotel and this is THE hotel to stay at.

Sad for us we leave tomorrow and have seen nothing of what Prague has to offer due to being stuck in the room.

Would you please inform your director Josef Neufus he needs to know how good Zuzana is.

I wish I could give...

The rooms are really nice, very comfortable bedding and furnishings excellent breakfast and best of all for us the staff are incredible. Here's what happened to us.....||I would like to write and thank in particular your receptionist Zuzana.||During our stay (day 2) my husband (Wayne) was taken seriously ill with pneumonia. I went to Zuzana to ask if she knew of a doctor I could find/call as Wayne needed urgent medical help and in a foreign country I did not know what to do nor did I know whom to ring. ||Zuzana became a super human. She took down all my details, all the details of my Wayne's symptoms and suggested she , she, ring the emergency number. She did not say|| " you need to....." ||she did not say ||" not my problem" ||she took the problem and gave me the breathing space I needed. I was scared and so upset with Wayne behind so so ill.||She rang and explained fully that we don't speak Czech, he was very very ill, we were very scared.||She told me to go back to the room and she would bring the ambulance people up to us and I'm not too worry as it's all under control. This woman is an angel. ||The ambulance arrived she bought them up, made sure I was ok. ||We went to hospital and 7 hours later we came back with medication etc. The first thing Zuzana did was to ask how we are, ANYTHING we need just ask. She got some tea made for me and some juice for my Wayne , I felt so looked after and so did he. ||The attention to detail, the care,  the empathy was simply wonderful and outstanding. ||All this she did whilst simultaneously doing her job of front of house with other customers. ||No panic, just utter professionalism and compassion. ||The next morning ( today Sunday) again first thing.....||How is he and how are you? ||If you need anything please just ask and it will happen. ||And the most amazing part of all is this??? She her self was feeling unwell the entire time and yet it did not stop her. ||This email needs to be shown to everyone that this is how you care for guests, and this will go on to trip advisor and Google reviews to show that a hotel does not have to be sterile and stuffy etc it can be a gentle caring place but still be highly professional. ||You could say that she has had good training, and I'm sure she has, but training someone does not guarantee they will be good, it only means they were shown what to do.||We will tell everyone about Zuzana and le palis hotel and this is THE hotel to stay at.||Sad for us we leave tomorrow and have seen nothing of what Prague has to offer due to being stuck in the room. ||Would you please inform your director ||Josef Neufus he needs to know how good...

Le Palais is very beautiful Hotel. It’s located in quiet place in Vinohrady Prague 2. The Prague tube/metro is near hotel probably 10mins walking. The bus station is situated in front of the hotel (maybe 2mins?). The car park is available and in front of Hotel.

The bar inside is so good. Plenty of drinks. All the members of staff were fabulous. Very nice, very friendly, brilliant English and they helped every time we needed. One of the example was ordering the taxi or the phone call to our room like an alarm to get up and get to the taxi in time.

Our bedroom was double deluxe. We had a coffee machine there with coffee and tea bags. Also TV and mini bar. Big wardrobe with the mirror. The window had electric blinds and it made absolutely brilliant night without light.

The bathroom was amazing with great bath and floor heating. Plenty of towels ready and shampoo, shower gels, and body lotion included. Shower cap and make up cleaning small box included too.

All rooms were so clean and smells nice.

The breakfast was served in Hotel’s restaurant. Unfortunately because of the COVID restrictions didn’t allow to be open at the evening. But I am sure it will change soon. Finger crossed. Open from 7:00am to 10:30am. The members of staff always bring us coffee (even they didn’t really needed to do it). The breakfast was in buffet form - plenty options available. Nice prepared - lots of fruit, vegetables, yogurts, jams, marmalade, smoothie, English breakfast, tea/coffee/juices/water….

In the basement was very pretty small wellness spa. Cosy and nice. Jacuzzi/sauna included. Also massages available. Needed to book in advance.

Our holidays in Prague in that Hotel was sooo great! We enjoyed it a lot.

Hotel is not only for holiday guests but also for professionals / business men/women.

The members of staff were very professional....