Copenhagen Marriott Hotel — Hotel in Copenhagen Municipality

If you are a Marriott Bonvoy Elite member, you should avoid the Copenhagen Marriott at all costs. You will get better treatment, better value, and more genuine hospitality at a three-star property than you will here.||My experience confirms what many other guests have already warned about in reviews: this hotel is a monument to greed over guest comfort, run by a general manager, Martin Åkesson, who either cannot or will not lead.||When I arrived, past midnight after a full day of travel, I was left waiting over 30 minutes to check in because, according to Mr. Åkesson, there had been a “sick call” and the hotel was “single manned.” That was his excuse for the complete absence of service. His exact words: “I understand there was no one to help with luggage… normally this is handled by the double manned reception.” In other words: too bad, not our problem.||Let me be clear: at a true Marriott, a sick call does not cripple operations. A competent GM would step in personally, ensure coverage, and prevent guests from being stranded in the lobby at 1:00 a.m. Instead, I got excuses, not solutions.||Why guests are unhappy with this property – the recurring themes across reviews:||Indifference from management – Guests routinely complain about being ignored when problems are raised. My own correspondence was never read properly before being dismissed with a generic, self-serving “apology.”||Poor value for money – This property charges premium rates while delivering service below mid-market brands.||Elite benefits ignored – Upgrades are inconsistent and often meaningless. Suites are rarely offered even to top-tier members.||Long check-in delays – Not an isolated case. Multiple reviews mention painfully slow front desk service at all hours.||Understaffing – Chronic lack of staff results in everything from long waits to unclean public areas.||Overpriced food and beverage – Mediocre quality at eye-watering prices. Many guests recommend eating elsewhere.||Outdated areas despite “renovations” – While some rooms are updated, large portions of the hotel remain tired and worn.||Housekeeping inconsistencies – Missed cleanings, poor attention to detail, and supplies not replenished.||Lack of accountability – Management hides behind excuses instead of taking ownership. My own case is proof.||Nickel-and-diming – Charges for basics that many other Marriott properties include, further eroding value.||Mr. Åkesson seems more interested in talking about “second wave renovations” than in addressing the fundamental issue: this hotel is failing because leadership has accepted mediocrity as normal. You can put marble in the lobby, but if the service is indifferent and the GM is disengaged, it’s still a poor guest experience.||I will not return to this property. I will warn fellow Bonvoy members in every channel available: go elsewhere. A less expensive Marriott, or even a different brand entirely, will likely give you better service, better value, and far more respect for your loyalty.||Copenhagen has too many other hotels for anyone to waste their...

Booked Marriott Copenhagen for me, my wife and my parents for a weekend in the Danish capital. Two Deluxe rooms were reserved and upgraded to Executive Suite with lounge access using Suite Nights Awards. We arrived on Friday afternoon and was surprised there were no staff working in the lobby to welcome or help with bags. Inside the hotel we were again surprised but this time on the number of guests, but quickly learned there would be some race in the city during the weekend. We stayed in line for check-in and had to wait around 15 minutes. The check-in was smooth and we got our key cards for two Executive suites on 8th and 9th floor. During check-in I was not greeted as a Platinum member and had to tell the front desk staff I liked to have the points as welcome gift after we finished the checked-in, lack of attention to details no 1. The rooms were very nice, spacious and clean. One room facing water and one facing city. Our room lacked complementary water but was present in my parents room, lack of attention to details no 2. We started to unpack and settle in the room. Looked for slippers but could only find one pair, headed down to front desk to ask for a second pair, lack of attention to details no 3. We then headed down to the lounge on first floor for some snacks and drinks. The key cards for my parents room didn't have access to the lounge and I had to once more visit the front desk to get the cards fixed, lack of attention to details no 4. It started to get late and we decided to have dinner on the hotel. We then learned the restaurant was closed for dinner, only the bar was open. Big disappointment! Without any food options nearby we retreated to one of our rooms and ordered room service. The rest of the stay was fine, we had breakfast in the lounge but didn't use any other offerings at the hotel. Check-out was as crowded and busy as check-in. Again, no recognition of membership or even a question if we had a pleasant stay, lack of attention to details no 5. Payed and left. At home I noticed that full payment had been deducted my credit card but a reservation for more than $1000 still blocked my card (and still is). All in all, feels business is not yet back to normal Marriott standard. Really nice and clean rooms but less staff, lack of restaurant and lack of attention to details with little...

Water-facing rooms have spectacular views with virtually floor-to-ceiling windows. The high ceilings and light colors make for a roomy feel. However, throughout my stay, it seemed that Marriott is counting on the property to make up for other shortcomings. Small things added up during my 7-night stay that diminished what could have been an amazing experience in Copenhagen.

This property is a Marriott, not a Fairfield Inn. For the price I expect everything to work and look cared for. Here are the challenges we faced. The shower tiles were laid poorly causing water to run into the bathroom every time anyone showered, no matter how cautious we tried to be. It was a significant inconvenience. The hotel staff acknowledged the problem as though they hear it all the time. There was foam adhesive tape on the gorgeous bathroom tile where something had been removed. It made the room feel unkept. Why didn't someone spend 10 minutes to remove it properly? The maids struggled to supply the glasses and robes for the room. There was no telling how many of each we would have each day. Two days of 7 the maids didn't make our room. The hotel is understaffed. Both reception and the lobby lounge didn't have sufficient coverage. The main restaurant was closed. The lobby lounge was the only source of food for lunch or dinner, which is fine for one day, but not if you're there for more. The spa shower rain-heads were so blocked that only 30% of the water came out. It has silicone spouts, which can be cleared using a fingernail, but I had to clean the showerhead to take a shower.
Anyone staying at this Marriott as a tourist should note that you'll have to walk further to get to a reasonable restaurant than you might if you stayed elsewhere in the city. That being said, a 10-minute taxi ride will get you almost anywhere you care to go.
Highlights, food/bar servers George, Ariana, and Monica stood out for their charming attitude and expeditious service. One last thing, the food pricing is a little high. I appreciate the convenience of eating in the hotel, and realize that Copenhagen is expensive, but comparing to the quality restaurants in the area, the lobby food is still a little costly. One last thing, don't miss the opportunity to take a "Viking" dip in the canal. The canal access at the Marriott...