The Hotel Quito is exceptional. We travelled to visit family but in 2015 we had a huge problem with our house in Quito and our turned in to 2 months, We got to know the staff by their first name as part of our family everyone is extremely accommodating and always remembered our names with total respect. Karina Gonzalez is the best person, kind loving and caring. i spoke to her about my mom having some health issue and she took always the time to ask me :how is your mom" so sweet From our arrival to our departure, nothing was too much trouble for the hotel staff. Their service was friendly, courteous and efficient. The breakfasts were delicious, and the kitchen even arranged for a very early breakfast to accommodate our departure time. It made me feel that if a doctor is an call 24/7. I'm sleeping in peace . Thank you to everyone at the hotel: my country you were great ambassadors...
Read moreI’m very Disappointed with this hotel. I booked a night for my brother in law Because he drove us from Guayaquil to Quito and he needed a room to stay for the night and on the phone the lady said that the breakfast was included. My brother in law went to stay one night and the next day he went for his breakfast, after he ate it the lady came up to him saying that he needed to pay for his breakfast. So this hotel clearly don’t keep their word. Before I call this hotel, I called several places and they said the same that the breakfast was also included but we chose this hotel because it was close to the airport. This is my second time in Ecuador, my husband and I have stayed in a great hotels but this one was the only one that did not know how to better communicate. I wish you guys have a better people answering phones. Overall the...
Read moreWe visited Ecuador for the first time in January and February. We were in Quito to visit family from February 3-7, 2023. Unfortunately we booked directly from their misleading website. They offered a room for two for $85 dollars with breakfast included. When the room was booked the website changed the offer to lodging only (breakfast not included). We found out about this technicality when I went down for breakfast. The lady serving that morning made me aware of it. She notified someone from the main desk about the situation. He took my information so I could be charged $17 per person. I must admit, whereas they were quite polite and the service was good, I felt deceived by the way they treated me. The gentleman at the desk said he would look into it but never return to me. So I decided to...
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