Citadines Tour Eiffel Paris — Hotel in Paris

I’m staying here tonight. Never come if you’re looking for good service or nice pictures taken at the balcony with eiffel tour view!

I booked it for the nice pictures from agoda with balcony and wonderful eiffel tour view. I understand that balcony rooms are not guaranteed, but the photos of other rooms from agoda/official website with eiffel tour view without balcony are still looking good, still close to the tour at least, so it’s still fine if they’re offering me a room with nice view but not balcony.

Unfortunately, I was assigned to live at room 524, which is most far away from eiffel tour among all. I was literally crying when I saw the view. In my room, the tower was even wholly blocked by the wall between the windows. I could only peek the top of tower from a corner of my room, not to mention “waking up with this view” or taking nice photos with a breakfast in the balcony with eiffel tour. Couldn’t understand why the hotel is charging it as much as those full view or balcony rooms. Sincerely recommend the hotel to classify it as “partial view room” with lower prices to avoid any misleading in the future.

It’s so misleading when the hotel even names itself as “Citadines Tour Eiffel Paris” which means it knows its only selling point is the view while it doesn’t give you a good one as shown in its website.

Whats more, the service was terrible. Totally not demonstrating a 4 star standard with €250 per night. Seriously, go find an airbnb with this budget, you’d definitely get a perfect one and enjoy a pleasant day.

We arrived at 12sth and would like to place our luggage first if early check-in couldn’t be arranged. The reception lady said “You know our check in time is 3pm right?” At that time, we were a bit shocked by how this conversation was happening in a 4 star hotel, but we’re still ok with it cuz it may be the culture of this city, just being straight and direct. What pissed me off was how the staff reacted later. After getting my room at 3pm and crying, I called to the front desk to see if there’s any chance to get a closer room. I wasn’t asking for those with balconies, just at least one slightly closer to the tower since mine was the most far away already, any other one must be better. I was pretty sure there were still other eiffel tour view studios available as I checked from agoda and there’re still at least 3 remaining tonight. Plus, I was arriving the hotel earlier than check-in time and checked in just right after 3pm, so I really couldn’t believe all the other rooms were all full already. However, that lady just replied me “sorry, no” without any checking. I truly hope it’s a usual practice of not considering any requests of changing rooms, rather than ONLY REJECTING ME BECAUSE OF MY RACE.

I mean, you should at least check for me as a gesture before rejecting? This gesture could show how you’re willing to do sth to make your guests enjoy which is more useful than printing words like “we wish you to enjoy your stay” and stick it on the lift without any actions. Your staff just didn’t even bother to pretend checking, what a joke.

For real, if your hotel won’t entertain any requests of changing rooms usually, you could offer me a refund instead. I’d definitely be happier to get my money back and go for other good deals. This budget could undeniably get sth better, at least with a bottle of water in the room. Oh yes, this hotel doesn’t even provide bottled water, what an amazing 4 star experience!

But to be fair, the size of the room and location were quite good. The staff was often...

Luckily, we had only booked for one night and promptly canceled our remaining Citadines reservations for the rest of our trip.||This hotel is nowhere near a 4-star standard. The service is appalling, the cleanliness is disgraceful, and the overall experience was deeply disappointing.||Here’s a breakdown of our experience:||1. Untrained and Unwelcoming Staff|The staff here are the opposite of welcoming. Basic hospitality, like greeting guests or offering assistance, is non-existent. When we asked to store our luggage, the staff smugly pointed for us to push it into their office ourselves—when it's just a few feet away! How is this acceptable in any hotel, let alone one that claims to be 4-star?||2. Hallways Reek of Vape|The hallways reek of vape smoke, which is not only unpleasant but downright unacceptable. It felt like walking through a smoking lounge every time we went to our room.||3. Musty Room with Misleading View|We booked a corner room supposedly offering a "view of the Eiffel Tower." In reality, you can only see the tip of the tower, and the room had a persistent musty odor, like durian. We had to constantly open the window, which was highly inconvenient, especially in cold weather.||4. Stingy with Complimentary Water|Two people in the room, but only one small complimentary bottle of water. When my husband politely asked for another, the male staff member rudely made a face, and the female staff weakly pretended to check behind the counter. This penny-pinching attitude is insulting. Adding to the frustration, the phone in our room didn’t even work, making it impossible to contact reception without going downstairs. ||5. Filthy Towels|Disgustingly, we found hair on our towels upon check-in. Thankfully, we brought our own. Relying on their hygiene standards is clearly a mistake. This was the final straw, and we canceled all our remaining bookings with Citadines across France.||6. Pointless Membership Program|Their membership program is a joke. Even as a Platinum member, there are no real perks—not even for a birthday. A half-hearted greeting from staff is laughable compared to the thoughtful gestures other 4-star hotels provide. When we inquired about a possible room upgrade, a common courtesy for Platinum members, the male staff rudely retorted, “Not in Europe.” His dismissive tone and condescending attitude were shocking.||Having stayed at other Ascott properties, the differences are glaring. Citadines Tour Eiffel is a disgrace to the brand, lacking even the most basic standards of service, cleanliness, and professionalism. It’s clear this Apart’hotel lacks the proper management and standards you’d expect from Ascott. 🤮 There are far better...

Luckily, we had only booked for one night and promptly canceled our remaining Citadines reservations for the rest of our trip.

This hotel is nowhere near a 4-star standard. The service is appalling, the cleanliness is disgraceful, and the overall experience was deeply disappointing.

Here’s a breakdown of our experience:

Untrained and Unwelcoming Staff The staff here are the opposite of welcoming. Basic hospitality, like greeting guests or offering assistance, is non-existent. When we asked to store our luggage, the staff smugly pointed for us to push it into their office ourselves—when it's just a few feet away! How is this acceptable in any hotel, let alone one that claims to be 4-star?

Hallways Reek of Vape The hallways reek of vape smoke, which is not only unpleasant but downright unacceptable. It felt like walking through a smoking lounge every time we went to our room.

Musty Room with Misleading View We booked a corner room supposedly offering a "view of the Eiffel Tower." In reality, you can only see the tip of the tower, and the room had a persistent musty odor, like durian. We had to constantly open the window, which was highly inconvenient, especially in cold weather.

Stingy with Complimentary Water Two people in the room, but only one small complimentary bottle of water. When my husband politely asked for another, the male staff member rudely made a face, and the female staff weakly pretended to check behind the counter. This penny-pinching attitude is insulting. Adding to the frustration, the phone in our room didn’t even work, making it impossible to contact reception without going downstairs.

Filthy Towels Disgustingly, we found hair on our towels upon check-in. Thankfully, we brought our own. Relying on their hygiene standards is clearly a mistake. This was the final straw, and we canceled all our remaining bookings with Citadines across France.

Pointless Membership Program Their membership program is a joke. Even as a Platinum member, there are no real perks—not even for a birthday. A half-hearted greeting from staff is laughable compared to the thoughtful gestures other 4-star hotels provide. When we inquired about a possible room upgrade, a common courtesy for Platinum members, the male staff rudely retorted, “Not in Europe.” His dismissive tone and condescending attitude were shocking.

Having stayed at other Ascott properties, the differences are glaring. Citadines Tour Eiffel is a disgrace to the brand, lacking even the most basic standards of service, cleanliness, and professionalism. It’s clear this Apart’hotel lacks the proper management and standards you’d expect from Ascott. 🤮 There are far better...