Hotel de l'Esperance — Hotel in Paris

I stayed at this hotel in 1994, 1995, and 1996 and 1997. In 1999 we had booked a room and we're traveling from Barcelona to Paris. We were to be there for 4 days then on to the Netherlands. Madam made this our worst trip ever. My husband had booked a room for 3 but failed to mention we had a 9 month old baby.

The hotel was overbooked and there was a train strike. Evidently there was a person in our room who could not leave. ALL PARIS hotels were filled. Madam used the failure to mention the baby as a reason to not honor our reservation.

On top of not allowing us to stay, she spent 30 minutes berating us and declared she had a right to our 2 day deposit because we had not been truthful about the amount of people in the room.

We had all of our luggage in the entry. She berated us for not moving and wanted us to take our luggage out to the sidewalk because she wanted to be done with us.

Having two young girls and a lot of luggage on that street would not have been a good idea.

My husband was finally able to get a cab and returned to the train station. We spent around 7 hours there before getting a train to the Netherlands.

My oldest daughter who was 8, was very upset because it had always been her dream to go to Paris. Madam put such a terrible stain on that trip that we have never returned to that hotel. What can I say about the rooms? Tiny, yet very quaint and Parisi an, the lift is very, very small. The concierge is a Harridan, Ill bred and nasty.

The street was quaint.

I returned that year with my eldest daughter and her brother, we stayed a week at a hotel that was lovely and who kept their word.

I always wondered why the proprietor was so horrible to us. It may have been the fact we were an interracial couple, but that was known every year.

She kept one nights payment on top of denying us a room. THAT was the kind of person running the...

Our experience was disappointing.||||First, the good.||The location is quiet in a residential area by Rue Mouffetard. 15-minute walk to the Metro. Good food options around. The staff is courteous and let us check in early and check out a bit late. The room and bathroom were clean. Good water temperature and pressure.||||The bad||||-The Elevator||Be careful if you have issues with mobility - the elevator stops BETWEEN the floors, so you have to go up the other half/carry luggage up yourself. This was not adequately disclosed on their website.||||-Noisy||It is a small building and every time the elevator moves we heard loud banging in the room. Definitely bring ear plugs.||||-Breakfast||The breakfast is 18 euros but don't bother. The scrambled eggs are spicy and you have to cook the hard-boiled eggs yourself. There wasn't enough hot water in the tank so they didn't cook. The coffee machine was bad, also. Go to Cafe St Medard instead.||||-They outsource room service to an third party provider via an app. It was not available on a Saturday night.||||-While the website says that they specialize in restaurant recommendations, the staff could not give us any.||||We will never...

Our experience was disappointing.||First, the good.|The location is quiet in a residential area by Rue Mouffetard. 15-minute walk to the Metro. Good food options around. The staff is courteous and let us check in early and check out a bit late. The room and bathroom were clean. Good water temperature and pressure.||The bad||-The Elevator|Be careful if you have issues with mobility - the elevator stops BETWEEN the floors, so you have to go up the other half/carry luggage up yourself. This was not adequately disclosed on their website.||-Noisy|It is a small building and every time the elevator moves we heard loud banging in the room. Definitely bring ear plugs.||-Breakfast|The breakfast is 18 euros but don't bother. The scrambled eggs are spicy and you have to cook the hard-boiled eggs yourself. There wasn't enough hot water in the tank so they didn't cook. The coffee machine was bad, also. Go to Cafe St Medard instead.||-They outsource room service to an third party provider via an app. It was not available on a Saturday night.||-While the website says that they specialize in restaurant recommendations, the staff could not give us any.||We will never...