Hotel Saint-Germain — Hotel in Paris

This hotel is very unprofessional. The hotel manager was very unreasonable. There is a taxi cab strike right now in this area, and the hotel didn’t make us aware of this in advance despite it starting before our arrival. We chose to stay here despite many other choices, but chose to because it was a safe area. Upon arrival to Paris, our driver was surprised to learn the hotel staff didn’t make us aware of the strike. He stated he’d have to drop us off around the block as the taxi cabs had the area blocked off. His car had been egged earlier and he was nervous. The Rue du Bac metro station, which is the main station to use to get to this hotel, was a war zone. Swat vans, many, many, close to 100 or more taxi cabs lining the street with lights blinking, horns honking, blocking traffic, loud booms, heavy armored men, screaming, megaphones, were all present. You can easily google this to verify. The first night, all those sounds, with our children, is what we heard. My husband and daughter went down to speak with an employee about how unsafe we felt. He assured them it was ok. My husband then said he still wanted to check out a night early. The employee was kind and said he would take care of it, which made my husband feel a lot better. We knew we Prepaid, but thought it was nice of him to refund us given the situation we were in. We were not trying to leave because we just wanted to. We were leaving because we felt unsafe. A good, professional establishment would recognize this and kindly refund their patrons. Upon departure, a female employee who was very rude, told us we were not getting a refund and even went as far as calling the employee my husband and daughter spoke with. I was glad she was calling him because I was sure he would clear up the situation. He unfortunately told her he didn’t promise our refund. When someone tells you they will take care of it, it means they will fix the situation. Or in other words, give a refund. The hotel manager tried to tell us he meant he would help us with getting a car and our luggage. That didn’t even make sense. We begged the employee for a refund as by that time we were already booked at another hotel for that night and she refused. I told her I would leave a negative review since she was not even trying to work with us. She told me to go ahead. I left a negative review on TripAdvisor. Upon arriving back home, I contacted management after speaking with a friend about the situation and management would not refund the money. She also went to the extreme of trying to send a picture of my husband at the front desk that tried to insinuate I was lying that my daughter was not with him at the desk. My husband told me the employee was in the stairwell when he spoke to him about the situation going downstairs from another room, and my daughter was with him and repeated to me exactly what the employee told my husband. I found the fact the manager sent me a picture of my husband from their security camera very unprofessional and very violating. As if he was a criminal. In addition to this issue, a more minor issue worth noting is that my husband made sure to find out if there were adjoining rooms at this hotel as we had children with us. I remembered this was another reason we were going to stay here because it was one of the only ones that had adjoining rooms. Upon arrival the rooms were not adjoining, they were next-door to each other. As I stated to the manager, the bigger issue was safety. We would’ve stayed a second night at the hotel despite the rooms not being connected. The manager tried to explain the interconnecting rooms, but just know that if you are staying here, the rooms do not connect if you have a family of four or more. I would make sure to verify this with the hotel. The professional thing to do would’ve been to refund our second night. The unprofessional thing to do is to refuse and a picture of my husband at the desk to try to intimidate me and make me feel violated. We are going to fight this with our credit...

BEWARE!!!! We booked here based on positive reviews and our usual hotel around the corner was sold out. Its a cute small boutique hotel with nice decor and a very kind gentleman at the reception, Jean Baptiste. Our room wasnt ready as thats expected at 10am (3pm check in) so we enjoyed Paris and came back around 1:30pm. JB again advised our room was not ready as workers were occupying our room to put up the Christmas decorations outside the front building facade (our room window faced the front main street). We went for another walk and came back at 2:55pm and again JB apologised & advised the room wasnt ready as persons were finishing up. Finally by 3:24pm we checked into our room, our luggage was already on rack. We left hotel again 3:40pm. We came back around 8:30pm. Showered and slept. In the am we went downstairs for breakfast and checked out 11am. All was great except for the late check in and we thought maybe this would be another hotel option for our frequent Paris visits…BUT…at 2:27pm I get a cc charge alert for 150€. Then I see an email from the hotel falsely claiming we broke a glass. There was no way we broke anything. We didnt utilize the desk at all. Luggage was on the luggage rack. We brought our own plastic bottled water and drank out of that. There was a big glass water bottle and cups as well as hot water maker coffee tea station placed on tray on desk leaving very little space for anything so I wouldnt notice if desk was broken in the short time we were there and disnt utilize that area. BUT that day there were others in our room prior to our check in 4 times as tild my fromt desk. 1- Contractors installing holiday decor, 2- Cleaning lady 3- “Room Inspector/ Manager” (after 3pm check in time as we were waiting downstrs) The placement in room: 1- The desk is right by the window. Its a small room so the only place to place all the deco/tools etc would be the desk as 2- The bed is right in front of window leaving a small walk space btw window and bed. 3- Christmas decor & tools either placed on bed (if it wasnt cleaned or made up) 4- Christmas decor/tools placed on desk (if bed was clean and made) If placed on floor there would be no space for persons to maneuver. Theory: Were the workers in a rush to install? Was the cleaning personnel in a rush to prep room as we were waiting downstairs. Did an "inspector" actually check the room especially desk glass? So was the room already cleaned & inspected prior to the decorations? Hence after the decorations was it cleaned and inspected again? Or did the cleaning lady accidentally break and its easier to charge the client? After several calls and a promises to get back to me went unanswered, I went back to the hotel the same evening to question the claim and nobody could privide an answer. Another promise to get back to me but this time they asked for my contact information. I went back a 2nd time and same generic answer that all their employees states glass was intact and was only broken after we checked out. I asked for the pics and showed my the crack. Of course its easier to point fingers at the client and charge their card oon file. 150€ for a glass placed on top of desk to protect wood under (at my usual hotel now and all tables, desks have this glass placed on top. I dont have a problem paying for something I broke but I know for sure we did not break this. The photo depicts a complete crack which would have taken a heavy item with a strong impact to cause this damage which we wouldve been aware of if we incurred this damage. Its the priciple for me of blaming the client and then charging my account for something I did not do. I will dispute this false charge and in the meantime… SAVE YOURSELF surprise account charges, their generic answers as well as their dishonesty and book around the corner at K+K Cayre! Their service has always been exceptional and consistent. BEWARE & stay away or get falsely accused and charged 150€ for...

We stayed at the HSG from Sunday March 1st to Thursday March 5th. The rooms lean small but contain excellent finishing. The beds, furniture, and decor are all luxurious. The breakfast was small but the spread was classical. Yet the HSG doesn’t stand out in its accommodations—instead, it distinguishes itself by its world-class, 5-star service. We were in France as neither a matter of business or please, rather France was forced upon us by untimely travel restrictions in our home country. Stuck in Paris, we were working remotely and trying to explore in the evenings, getting out whenever we had the opportunity. While I worked, the staff was distant but present, ready to answer any questions or assist in any request. One night, Michael, the receptionist, secured for us a same day reservation at a supposedly exclusive restaurant. This was all superb, but there remains one incident which ensured my stay upon any future visit to Paris. The rooms lack fridges. This is neither here nor there as most people, with the exception of those with medical requirements, never use the mini fridge they are provided for storing their personal produce. Yet on this trip, it was relevant to me: I was returning home with a perishable gift. As such, I asked HSG how they recommend I proceed. Of course, they had a guest fridge and I was welcome to use it. So on the first day of my arrival, I put my gift in storage and settled in to our temporary abode. Only a few days later, the situation in France had deteriorated and we realized we had to leave the country. We packed our bags, took a cab to the airport, and waited for our flight to Greece. While waiting, it dawned on us that we had left our gift, our incredibly important gift, at the hotel. Panicking, we called the hotel. Michael answered the phone and, as he always does, asked you how could he help. With little hesitation, we explained everything. We explained about the gift, about our uncertain border situation, and about our need to leave the EU in a few days. After we were through, he immediately said it was no problem and to call him after the flight. Some hours later, we were back on the phone with Michael. Due to the nature of the gift we were certain we couldn’t ship it out of the EU. Within the EU, we were less certain. So, we planned an express delivery. Michael quickly shuffled us through all the bureaucracy, and in the late evening, we had a tracking number for our package. Michael was incredibly communicative and flexible throughout the entire ordeal, and we are absolutely certainly that if you have an issue at the Hotel Saint-Germain, they will have your back, regardless of the inconveniences...