Hotel Vendome — Hotel in Paris

The payment processes at this hotel are terrible. I booked online directly with the hotel, which asks for card details as a guarantee - no problem with this, as it’s standard practice. When I checked in, payment was requested, which again is quite normal.||However, when I checked my bank a few days later, I found the confirmed payment had gone through fine, but there was an identical amount that was ‘pending’ or ‘on hold’! This meant that the money (several hundred euros) was unavailable to me until the pending transaction dropped off. I don’t know why there was a pending transaction as full payment had already been taken at check in, so this in itself was annoying. However, pending transactions usually drop off after a few days at most, so I waited.||A week later it was still there and the money was still unavailable to me. At this point I emailed the hotel to be simply told ‘we haven’t charged you twice, there is no problem’. I emailed back explaining that there was clearly a problem that had nothing to do with my bank, and I didn’t receive a response. I then emailed again asking why there had been no response, only to be told basically the same thing. A few more emails back and forth and a phone call later, I was told ‘Yes this is NORMAL, it will drop off eventually at some point’. In actual fact it took an entire MONTH for this money to be released back to me.||This is absolutely outrageous and the blasé attitude of the hotel is difficult to comprehend - they didn’t seem to think it was a problem that, due to their own payment processes, customers could be left for a whole month without access to funds. It was fortunate that I had enough money in my account to deal with this deficit for the month, but if I hadn’t, then the hotel made it clear they would do nothing other than just ‘wait’. Absolutely nowhere is this temporary ‘double charge’ mentioned. From looking at previous reviews, it seems I’m not the only one who’s had this experience.||I honestly cannot recommend the hotel for this situation alone, even though the hotel itself has a lot going for it - clean, comfortable,...

The payment processes at this hotel are terrible. I booked online directly with the hotel, which asks for card details as a guarantee - no problem with this, as it’s standard practice. When I checked in, payment was requested, which again is quite normal.

However, when I checked my bank a few days later, I found the confirmed payment had gone through fine, but there was an identical amount that was ‘pending’ or ‘on hold’! This meant that the money (several hundred euros) was unavailable to me until the pending transaction dropped off. I don’t know why there was a pending transaction as full payment had already been taken at check in, so this in itself was annoying. However, pending transactions usually drop off after a few days at most, so I waited.

A week later it was still there and the money was still unavailable to me. At this point I emailed the hotel to be simply told ‘we haven’t charged you twice, there is no problem’. I emailed back explaining that there was clearly a problem that had nothing to do with my bank, and I didn’t receive a response. I then emailed again asking why there had been no response, only to be told basically the same thing. A few more emails back and forth and a phone call later, I was told ‘Yes this is NORMAL, it will drop off eventually at some point’. In actual fact it took an entire MONTH for this money to be released back to me.

This is absolutely outrageous and the blasé attitude of the hotel is difficult to comprehend - they didn’t seem to think it was a problem that, due to their own payment processes, customers could be left for a whole month without access to funds. It was fortunate that I had enough money in my account to deal with this deficit for the month, but if I hadn’t, then the hotel made it clear they would do nothing other than just ‘wait’. Absolutely nowhere is this temporary ‘double charge’ mentioned. From looking at previous reviews, it seems I’m not the only one who’s had this experience.

I honestly cannot recommend the hotel for this situation alone, even though the hotel itself has a lot going for it - clean, comfortable,...

I purchased a two-night stay at this hotel, and overall, it left a positive impression. The hotel boasts an attractive design, is well-maintained, and the staff extends a warm welcome. On our first night, despite the room being on the smaller side (typical for Paris), we were pleasantly surprised by its cleanliness and aesthetic appeal. However, our initial night was marred by some challenges. The air conditioning system was quite noisy, the sounds of the metro could be heard echoing in the room until 1 AM, and there were other vibrations within the hotel. Additionally, we encountered a water leak in our bathroom that caused quite a bit of water to spill every time we showered.

The following day, I addressed these issues with the manager, who showed great understanding and empathy. As a gesture of goodwill, he upgraded us to a more comfortable room, which we greatly appreciated. It was evident that he not only heard our concerns but also took steps to resolve them. He expressed gratitude for our feedback.

Our second room was a notable improvement: spacious, impeccably clean, and well-furnished with all the amenities we required.

In summary, our overall experience at this hotel was positive, and I would recommend it to anyone seeking an affordable lodging option in Paris. However, it's worth noting that the noise from the metro resonates throughout the entire building, regardless of the floor you're on. Personally, I was able to sleep through it, but it may be disruptive for others less accustomed to...