La Vaudaire — Restaurant in Thonon-les-Bains

中文: 我们于上午11:40到达这家餐厅（当时已开门营业），在门口等候侍应招呼入座。从那一刻起，两位女侍应已经看到了我们，但并未理会（当时餐厅内只有一两位客人在喝饮料，并不忙）。很久之后，她们才过来问我们是否吃午餐，我们回答是，她们说午餐要等10分钟才开始，我们表示可以先点饮料，于是入座并点了饮料。 饮料喝完后，我们多次用眼神示意想点餐，但两位侍应与我们多次眼神接触，却始终没有走过来，哪怕只是给我们餐牌。等了一个小时也无人理会，我们只好走到吧台自行索要餐牌。拿到餐牌后，又等了40分钟，在这期间我们无数次与她们对视示意，但依然被完全忽视。 与此同时，她们对其他本地顾客却非常热情、细心服务。我们逐渐意识到，这可能是因为我们是亚洲面孔，才被冷落，甚至被用“无视”这种方式劝退。浪费了生命中宝贵的两个小时后，我们放下10欧（饮料共7欧）便离开。在我们起身离开时，正好与其中一位侍应面对面，她立即移开视线，没有说话，也没有询问我们是否已结账。 整个过程让我们感到非常失望、沮丧，也严重怀疑餐厅存在对亚洲客人的歧视性待遇。

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English: We arrived at this restaurant at 11:40 a.m. (already open) and waited at the entrance for a server to seat us. From that moment, the two female servers clearly saw us but chose not to acknowledge us (the restaurant only had one or two people having drinks, so it wasn’t busy). A long while later, they came over and asked if we were having lunch. We said yes, and they told us lunch would only start in 10 minutes. We agreed to wait and ordered drinks in the meantime. After finishing our drinks, we signaled several times with eye contact that we wanted to order food, but despite making direct eye contact many times, neither server approached us—even to give us a menu. We waited for a full hour without being served, then finally went to the bar to request menus ourselves. After getting the menus, we waited another 40 minutes, signaling multiple times, but were still completely ignored. Meanwhile, they were warm, attentive, and efficient with other local-looking customers. We began to suspect we were deliberately ignored because of our Asian appearance, as though they were trying to make us leave. After wasting two precious hours of our lives, we left €10 in cash (our drinks were €7) and walked out. As we left, one of the servers came face to face with us but quickly looked away without a word and without asking if we had paid. The entire experience was frustrating, disappointing, and left us with serious concerns about discriminatory treatment toward Asian customers.

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Français:Nous sommes arrivés à ce restaurant à 11 h 40 (déjà ouvert) et avons attendu à l’entrée qu’un serveur nous installe. Dès ce moment-là, les deux serveuses nous ont vus mais n’ont pas pris la peine de nous accueillir (il n’y avait qu’une ou deux personnes en train de boire quelque chose, donc le restaurant n’était pas occupé). Après un long moment, elles sont venues nous demander si nous déjeunions. Nous avons répondu oui et elles nous ont dit que le service du déjeuner commencerait dans 10 minutes. Nous avons accepté d’attendre et avons commandé des boissons. Une fois nos boissons terminées, nous avons signalé plusieurs fois par le regard que nous voulions commander à manger. Malgré de nombreux échanges visuels, aucune des serveuses n’est venue, même pas pour nous apporter la carte. Après avoir attendu une heure sans service, nous avons dû aller nous-mêmes au bar pour demander les menus. Une fois la carte en main, nous avons encore attendu 40 minutes, en multipliant les signaux visuels, mais nous avons été complètement ignorés. Pendant ce temps, elles étaient chaleureuses et attentives avec d’autres clients d’apparence locale. Nous avons fini par soupçonner que nous étions délibérément ignorés à cause de notre apparence asiatique, comme si on voulait nous décourager de rester. Après avoir perdu deux précieuses heures de notre vie, nous avons laissé 10 € en espèces (les boissons coûtaient 7 €) et sommes partis. En quittant, nous avons croisé l’une des serveuses ; elle a immédiatement détourné le regard, sans un mot, sans même demander si nous avions réglé. Cette expérience nous a laissés profondément déçus, frustrés et avec un sérieux doute quant à un traitement discriminatoire envers les...

I’ve traveled to more than 40 countries, met people from all walks of life, and dined in countless restaurants. Yet, I have never experienced anything like this — a group of waitresses seemingly united in a deliberate effort to ignore us, nor have I ever witnessed a server openly drinking excessively while on duty.

From the moment we waited politely at the door to when we finally stepped inside, we were treated with a level of indifference that felt far from fair. Our warm greeting was met with selective blindness; the two waitresses looked right past us. Inside, they avoided eye contact or, when it happened, turned to whisper to each other as if planning how to continue ignoring us. We eventually fetched our own menus and sat watching them warmly attend to other guests, while we were left untouched — no table set, no order taken, no food served. 2 hours later, we walked out, not because we wanted to, but because they had made it clear we were never meant...

The waitress was heavily drinking alcohol during her shift—far beyond any acceptable limit at work. She was rude, disrespectful and completely ignored us because we are Asian despite we respectfully trying to talk to her in French, while warmly serving other local customers. This was unequal treatment based on people’s background and unprofessional misconduct and made us feel uncomfortable and disregarded with the service. Our day and the entire trip to Evian was...