Mercure Hotel Dortmund City — Hotel in Dortmund

Good location but otherwise tired old hotel, long overdue complete refurbishment. Faded carpets and pictures in the halls.||||No fridge in standard rooms "to save the planet," but apparently, superior room occupants are not so concerned.||||No safe in rooms.||||Bathroom with green and gold coloured tiles from the 70's/80's had cracked floor tiles with blackened grout from years of water on the floor. ||||Glasses on request, but they wouldn't deliver to room.||||Body cream on request was so old that it had liquefied.||||Rooms are only cleaned on request, and they don't tell you that on the reservation or at check-in. Then chambermaid knocked and opened door without waiting, despite "DO NOT DISTURB" sign.||||Very poor breakfast with basic rolls and cheese/ham; allegedly broken toaster miraculously reappeared after two days of complaints but still had to ask for bread. You cannot economically repair an old toaster so it was obvious that the reason why it was withdrawn was to avoid having to put out bread. Scrambled eggs on request but no sausage (is this Germany??), bacon or beans. It's definitely not worth €14. Save money and go to one of the many coffee shops nearby.||||The so called "cosy bar" is actually at reception and I never saw anyone there.||||In 4 nights I only saw 2 other guests at breakfast time, which was not a big surprise.||||This is a poor excuse for an Accor/ Mercure Hotel. ||||There has to be better value...

Good location but otherwise tired old hotel, long overdue complete refurbishment. Faded carpets and pictures in the halls.

No fridge in standard rooms "to save the planet," but apparently, superior room occupants are not so concerned.

No safe in rooms.

Bathroom with green and gold coloured tiles from the 70's/80's had cracked floor tiles with blackened grout from years of water on the floor.

Glasses on request, but they wouldn't deliver to room.

Body cream on request was so old that it had liquefied.

Rooms are only cleaned on request, and they don't tell you that on the reservation or at check-in. Then chambermaid knocked and opened door without waiting, despite "DO NOT DISTURB" sign.

Very poor breakfast with basic rolls and cheese/ham; allegedly broken toaster miraculously reappeared after two days of complaints but still had to ask for bread. You cannot economically repair an old toaster so it was obvious that the reason why it was withdrawn was to avoid having to put out bread. Scrambled eggs on request but no sausage (is this Germany??), bacon or beans. It's definitely not worth €14. Save money and go to one of the many coffee shops nearby.

The so called "cosy bar" is actually at reception and I never saw anyone there.

In 4 nights I only saw 2 other guests at breakfast time, which was not a big surprise.

This is a poor excuse for an Accor/ Mercure Hotel.

There has to be better value...

My wife and I stayed at the Mercure Dortmund City for one night and the experience was perfectly fine. Staff were friendly and the room was comfortable. The main negative was that the hotel wasn't entirely disabled friendly: the step-free entry was not clearly marked and the elevators were barely large enough to get a wheelchair in. The bathroom in the room we were provided did not have a step-free shower, but as we didn't specify for an accessible room this might not be representative. The other thing of note was a lack of power outlets in the room itself, with only one available for use (that I could see). This makes for a challenge in a modern society where most people have multiple electronic devices with them which require regular charging. I understand that the age of the building in which the hotel is located might make it difficult to add more outlets, but it demonstrates a significant lack of...