Hotel Motel One Dresden am Zwinger — Hotel in Dresden

Our company chose this Hotel for the first time to stay in Dresden during a 4-day business trip. After the stay and treatment we experienced, we will not choose this Hotel again.

We also understand that one negative review out of many positive ones will not make a difference, but it didn't seem right not to share an experience in which, although distractions and technical malfunctions are understandable, we experienced such a negative management of the situation.

Yesterday night we arrived at the hotel at 2 am after a working day in Berlin.

The access doors to the reception were blocked, and the outside of the structure was completely upside down, with chairs overturned and broken glass on the ground, not a description of a safe area to stay.

The access key to the facility didn't work and no one answered the intercom or our phone calls.

After numerous attempts we made a complete outside tour of the structure, trying every door and ringing the intercom at every bell. After endless attempts to access, still remaining outside the structure blocked and without having a solution on how to access it, we called 112 but with no solution.

We were stuck outside our own Hotel, at night, without no solution.

Around 3 in the morning the girl on duty showed up at the reception and opened the door, justifying herself by saying that she was around checking the floor, a different relief from the one we will be given the next day.

The following morning, we asked for explanations and were told that the doors were working, impossible given that we tried 5 different access keys for almost an hour, since we had 5 different rooms, and that the girl on duty was only absent for 15 minutes for breakfast, but we were out for almost an hour so unthinkable.

After asking to speak to the manager we were made an apology and we received a refund equal to 5% of one night, around €4.

We also asked to see the surveillance cameras of the night, as proof of what we described, but we were told that the cameras are not working despite the security signs hanging on the perimeter of the building.

An error of this type is a serious cause of danger, unthinkable for a structure of this caliber, we understand that unforeseen events can happen, however, the subsequent treatment, made up of justifications and allusions to what we said was false, it is unacceptable and the lack of positive and proactive feedback aimed at solving a bug of this level, at least by inserting an always available telephone number, is unthinkable for a structure of this type in a city like Dresden.

For our next trip to the city we will turn to other structures.

Customer safety must come first, with apologies sincere...

It’s been a few years since we’ve reported on a Motel One establishment. This one is across from the spectacular Zwinger and steps away from the Altstadt, but a 20-minute trek to the Hauptbahnhof. The rooms and the public areas remain wonderfully furnished, with the turquoise scheme upfront. However, the breakfast and bar area can get extremely and uncomfortably crowded during the busy breakfast rush, and the queues for the coffee machine may take awhile, and you may also feel that you’re always blocking the reach of someone who needs specific items or just needs passage through the queue to get to where he needs to go. Another aspect for this day and age, and at the hotel’s specific price point in particular, that requires consideration is the lack of dedicated USB charging ports. If you’re from overseas, these features can be very helpful, when you have multiple items that need to be powered. The hotel also does not provide glasses anymore, only paper ones, which feels rather tacky. Finally, some travellers should be aware of the fact that in a typical German hotel such as this, guests usually only get towels in sizes of large and very large—no hand or face towels here. However, we don’t get radiators that dry them, as you may find in other establishments. However, not unexpectedly, you do get the basics: cleanliness throughout, good room temperature controls, noise levels under control, reasonably comfortable bed, good toilet pressure and water temperature controls in the bathroom, nice lighting options in the room, workable wi-fi, competent housekeeping, and friendly and helpful staff. While the breakfast buffet is not as endless as at many hotels of this class, it is cheaper here, and the space is admittedly very attractive. Overall, despite the concerns here, it’s still good value for money, but just not as great as it was a...

It’s been a few years since we’ve reported on a Motel One establishment. This one is across from the spectacular Zwinger and steps away from the Altstadt, but a 20-minute trek to the Hauptbahnhof. The rooms and the public areas remain wonderfully furnished, with the turquoise scheme upfront. However, the breakfast and bar area can get extremely and uncomfortably crowded during the busy breakfast rush, and the queues for the coffee machine may take awhile, and you may also feel that you’re always blocking the reach of someone who needs specific items or just needs passage through the queue to get to where he needs to go. Another aspect for this day and age, and at the hotel’s specific price point in particular, that requires consideration is the lack of dedicated USB charging ports. If you’re from overseas, these features can be very helpful, when you have multiple items that need to be powered. The hotel also does not provide glasses anymore, only paper ones, which feels rather tacky. Finally, some travellers should be aware of the fact that in a typical German hotel such as this, guests usually only get towels in sizes of large and very large—no hand or face towels here. However, we don’t get radiators that dry them, as you may find in other establishments. However, not unexpectedly, you do get the basics: cleanliness throughout, good room temperature controls, noise levels under control, reasonably comfortable bed, good toilet pressure and water temperature controls in the bathroom, nice lighting options in the room, workable wi-fi, competent housekeeping, and friendly and helpful staff. While the breakfast buffet is not as endless as at many hotels of this class, it is cheaper here, and the space is admittedly very attractive. Overall, despite the concerns here, it’s still good value for money, but just not as great as it was a...