Monastery Boutique Hotel Budapest — Hotel in Budapest

The Monastery may be receiving better reviews than the hotel deserves. Having stayed there, I would not again read the 5’s and 4’s and accept 100% of them as being unbiased, objective, and the actual experiences of guests.||Here was my experience: During the second summer of the Pandemic, before I left Romania driving toward Budapest, I encountered the Monastery’s reviews, My impression was that the Pest side of the Danube may be crowded and noisy and that the Buda side, where the Monastery is located, would be sedate and tranquil. And that was what I wanted. ||Because of the Monastery’s great reviews and photos, I emailed asking for a 2-night pandemic rate and saying that I would also like to know parking and breakfast costs. The hotel replied with an unbundled quote, showing the room rate separate from parking cost; and that was helpful.||Breakfast: After breakfast on the first morning, I knew I wouldn’t want it again. In TripAdvisor you will see several reviews remarking on the disappointing breakfast. And for me, it absolutely was. A shortage of choices, poor quality, and yes, it seemed like the orange juice was water with a mild tinge of orange flavoring. Breakfast room staff, in the majority, were inhospitable and ill-mannered. I notified the front desk to remove me, going forward, from the list of those including breakfast with their stay. The argumentative attendant said she would ask management if I could be permitted to do so -- as if the hotel would determine what I could be allowed not to purchase during my stay. ||Parking: Offered in their quote and agreed to by me at 20 euros nightly. At check-in I was directed to the locked gate and steep climb up to the small lot. One parked vehicle occupied two stalls; the remainder were each occupied with one vehicle except for a prime location stall along the management row and with a sign in front saying ‘reserved.’ Clearly it wasn’t reserved for me. Note the smell of sewage sometimes noticeable in the upper parking area.||Room: Although the rate for room 115 was low considering the lovely location and ambiance of the property, the room was tiny. Good thing I was travelling solo. Absolutely no chance of getting two people into that room. The hotel and the neighborhood were quiet. The bedroom and bathroom were ‘A minus or A’ but not A plus for cleanliness and maintenance. ||Restaurant: I ate one evening meal in the outdoor restaurant. I thought it was lovely as was the ambiance and the staff.||Staff: I dealt with three separate guest services people during my stay. One of the three seemed well educated and well informed and was exceptionally customer / guest satisfaction focused with great information about transportation logistics, how to get across the river, booking cabs, and so on.||The morning I checked out, I experienced the other who had wanted to debate whether I could choose not to eat breakfast in the hotel, and a man identifying himself as guest services management. I brought the parked car to the front of the hotel so I could easily get luggage in instead of pushing it up the steep hill into the parking area. The sullen guest attendant checking me out asked me to wait for a receipt until she dealt with the man behind me in line. And while she did that, she looked frequently out the front window into the paid parking area. ||When she finally gave me my receipt, I walked quickly to the front lot and saw the parking ticket on the windshield. The guest services attendant had deliberately waited just long enough for the ticket to be issued before making my receipt available.||**I insisted the hotel bill be re-calculated with the cost of the ticket subtracted. The man who said he was in guest services management tried his hardest to get out of deducting the ticket cost but finally capitulated. ||The parking ticket office is a half kilometer, at most, from the Monastery’s front door. There, not a word of English was spoken, but they understood that I wanted to pay the ticket and get a receipt. Had I left the parking ticket unpaid, the rental car company would have added some huge margin as a service...

I cannot stress enough how much I loved my stay at the Monastery Boutique Hotel! From the moment I walked through the doors, I was greeted with the warmest welcome by the incredibly friendly staff. But what truly sets this hotel apart is their remarkable manager, Andrea Tippai. She is the heart and soul of this establishment, and it's evident in every aspect of the hotel's exceptional service.

Andrea's dedication to her guests is unparalleled. She goes above and beyond to ensure that every visitor feels at home and well taken care of. Her knowledge of the local area is truly impressive, as she effortlessly guided me to all the must-visit attractions nearby. Her recommendations for restaurants and activities were spot-on, making my stay even more memorable.

The hotel itself is simply stunning. The rooms are elegant and beautifully designed, providing a tranquil and comfortable environment. The attention to detail is impeccable, and I felt like royalty during my entire stay. The location is also perfect, with easy access to all the major attractions and just a stone's throw away from everything you could possibly need.

But what truly made my stay unforgettable was the genuine kindness and warmth of the staff, all thanks to the incredible leadership of Andrea. From the moment I arrived until the moment I left, every staff member went out of their way to ensure my comfort and satisfaction. It's clear that they take immense pride in their work, and it truly shows.

If you're looking for a truly exceptional hotel experience, look no further than the Monastery Boutique Hotel. It's the perfect blend of luxury, convenience, and heartfelt hospitality. And thanks to Andrea Tippai's exceptional management, this hotel has become a true gem in the hospitality industry. I cannot...

Advantages: The location is very good, right by the river, the room is relatively bright, and the floor height is goodThe Russian restaurant in the hotel is delicious, but the other Latin American restaurant has extremely low cost performance and poor service.The Hungarian restaurant in front of the hotel on the left is highly recommended. It is very delicious, the service is enthusiastic and very cost-effective!Disadvantages: The hotel service is average. We didn't book and didn't have breakfast (because we couldn't get up in the morning). They actually said that we would be charged 90 euros for breakfast for two mornings. We said that we should check the surveillance and let the facts speak for themselves. When I checked out and paid the city tax, I was charged Euros but no change was given. There was obviously Euro change in the cash register, but I didn’t give any change, haha.There was no shower in the room, only a bathtub, and I couldn't wash my hair, which was very inconvenient. It was quite cold at the end of October. There was no heating in the hotel, and the air conditioner in the room was old and did not heat up. It was not hot at all after being turned on for one night, and I ended up catching a cold. Decided to leave the hotel and not...