Amarterra Villas Resort Bali Nusa Dua, Autograph Collection — Hotel in Kuta Selatan

Excellent - villa, staff and spa, with an average restaurant

We booked a 7 nights package through Luxury escapes (was also available through Accor), which includes daily breakfast, airport transfers, massages at the spa and couple of dinners. Firstly the positives - (negatives below). Welcome and Check-in - traditional and beautiful Balinese welcome. Fast and efficient check-in, taking us through the what's on offer during our stay. Baggages were collected and taken to our villa. Our ever-smiling host took us to our villa, explained everything. Apologized too many times on behalf of the house-keeping person who was busy in his phone in our villa, when we entered. Villa - this was obviously the best part of our whole stay. Very private. Lots of space, which included an outdoor living area right next to the pool, aesthetically designed bedroom with a comfy bed and seating, spacious walk-in wardrobe, clean and huge bath area with an outdoor rainshower. Soft towels and Toiletries provided were of good quality. Staff - all the staff at the hotel lived up to the Balinese hospitality reputation of friendly and cheerful attitude, with great attention to detail most of the time. I am extremely thankful to them for putting the effort to make it special on my birthday, even though my wife only did mention about it at the end of our dinner when leaving back to our villa. Fantastic staff! House-keeping - we were happy to come back and see the villa just like how it was on the first day, each time we got back after a tiring day out. No issues whatsoever. Great job by the house-keeping. Spa - our Spa experience was top-notch right from the booking, the welcome, the expertly done massages in a relaxing ambience. The staff were attentive to our needs, making sure focus was given on the areas as per our requirements. Food - Food preparation and presentation was fantastic. Special mentions - Rai - one of the duty managers (on his duty days) - for helping us with trip pointers, and most of all, for his great attitude towards his guests, keeping us well-attended to. Ari - at the Restaurant - again for his fantastic friendly attitude, and for being such a friend to my little boy, who was particularly looking for Ari on the day we were leaving. Most impressive was - He was the only person who took responsibility for sub-standard service by someone else who was attending to us at the restaurant, by apologizing. Whereas in another case, another host only told that she would simply provide feedback to the manager, without taking the responsibility for her team.

To the negatives - Restaurant - We had a great experience at the restaurant on our first evening for dinner, when we were attended to and checked on regularly. After this, we had to wait almost 30 minutes get our order taken, while being promised for our breads to be brought (which never arrived) About 20 minutes between different servings Fresh pineapple juice with 70% foam Bottled orange when we requested the fresh Wrong coffee order And other little things. It may be ok in context of a 3-star property / restaurant, but an improvement is required if it is to catch up with rating of rest of the property. We left the restaurant without eating, on our last night when we chose to use the last of the two dinners, as they kept us waiting and ended up ordering a salad and other light stuff ( to eat the villa). It was worse as our next table was getting better and faster service. It shouldn't matter whether we are getting a dinner that's part of our package or having an ala carte meal as restaurant-only guests. Again, no apologies. Also, there must definitely be a better way of suggesting or recommending that if we skip appetizers and desserts, our kid's meal can get included as a package dinner! The restaurant team will need to take collective responsibility instead of assuming blame on a single person. The restaurant will need to do a lot better to not let down the chefs and the rest of the property. Professional concierge service - good...

Must read: Amarterra Villas Bali Nusa Dua – a part of the MGallery boutique collection of hotels. 39 luxury private pool villas located within the heart of Nusa Dua, close to the beach and offering five star luxury service. Built in elegant style combining Balinese ethnicity, artistic touches and 21st century technology, all with modern comforts, this is perfect place for honeymooners, couples, and those wanting to escape the hustle and bustle of the world. Enjoy the luxurious intimate culture weaved with natural art to balance. The villas, modern bale in connecting to nature. Inspired by ancient Balinese village with Subak style and its creeks. An exemplify of Tri Hita Karana philosophy – a harmony of realms of God, human world and nature. The songs of water flowing, embedded with tropical fruit trees and colorful flowers will embraced your everyday. One of distinctive luxurious provided by nature. The decor in each villas are specially tailored to cater you with the utmost in Balinese influenced luxury. It’s sharply designed with en-suite bathrooms, well equipped kitchens, state of the art entertainment systems, open plan lounges and dining areas. The used of local materials, quality interior fitting and selected Indonesian artifacts ensure the indelible spirit of Bali’s grace and beauty is captured throughout the villas.

FACILITIES Private swimming pool in each villas Whirlpool Bathtub with Jacuzzi with LCD TVs Outdoor and indoor shower Air conditioning in all guest bedrooms Living Room with wide LCD TV IDD Telephone Free wifi Cable TV , DVD player in all bedrooms Safety deposit boxes in each bedrooms Private Swimming pool in each villas Unlimited used of gym, pool and private beach club Poolside sun beds Guests have full access to Beach Club

VILLA RATE INCLUSIONS: Welcome drink and cool towel on arrival Daily mineral water Daily fruit basket Daily restocked mini bar and snack Daily homemade cookies and candy Daily turn down service and sweets 24 hours Security service Laundry and dry cleaning service available Doctor on call can be arranged Un-limited purified drinking water, coffee, and tea Complimentary airport pick-up and departure service Wi-Fi in the room Exclusively using the room and resort facilities Amenities welcome gift (For minimum 4 nights stay)

TERMS AND CONDITIONS: The rate is subjects to 21% government tax and service. All rates quoted in US Dollars. Maximum occupancy is 2 persons required in one bedroom, for child under 12 year old may share bed with parents. Reservation is required. On receipt of the reservation inquiry form, we will contact you and provide you with a confirmation of availability, villa rate (including any applicable tax). Due to a high demand Bali hello Travel is usually booked in advance. Reservations are handled on “first come, first served” basis. Payments of 50 % deposit must be received to guarantee your reservation. No more than 7 days after receiving the invoice, the deposit should be received. The deposit is not refundable. The balance of the total amount needs to be paid 21 days prior to your arrival. Or at least 14 working days prior to your arrival. Payment can be done by Credit card or by Bank transfer. Prepaid by US Dollar Via Wire Transfer (Visa,Master Card,American Express). All payments should be received in net full of the total amount, including all the bank charges & fees plus the fees of the corresponding bank(s). The time for canceling without penalty has passed. If you cancel, the forfeiture amount will be 100 percent. There may be additional applicable charges and taxes.

CHECK IN & CHECK OUT PROCEDURES: CHECK-IN TIME: 3:00 PM and CHECK-OUT TIME: 12:00 PM Early check-in is available for free-of-charge and subject to availability. Late check-out until 3:00 PM is available for free-of-charge if we do not have other guests arriving on that day. Late check-out until 6:00 PM will be charged 50% of nightly room rate, after 6:00 PM will be charged at full...

My stay at Amaterra Nusa Dua Bali, Autograph Collection was truly a memorable experience. As a frequent traveler and a Marriott Bonvoy Titanium Elite member, I was excited to explore this relatively new property, and it did not disappoint.

🌿 Tranquil Escape with Lush Surroundings

One of the highlights of this resort is its beautifully landscaped gardens and serene atmosphere. Unlike some of the more crowded Nusa Dua resorts, Amaterra offers a private and peaceful retreat, perfect for unwinding. The villa-style accommodations surrounded by tropical greenery create a sense of exclusivity and relaxation.

🏡 Elite Benefits & Villa Upgrade Experience

As a Titanium Elite member, I received a warm welcome upon check-in, and I was given the option to choose my welcome gift: 1,000 points or an afternoon tea experience. I opted for the afternoon tea, which featured a delightful selection of Balinese-inspired treats—a great way to immerse myself in the local flavors.

In addition, I used my Nightly Upgrade Award and was upgraded from a Norman Villa to a Deluxe Villa, which was a fantastic enhancement to my stay. The Deluxe Villa offered even more space, privacy, and a beautifully designed interior, making the experience truly luxurious.

🏡 Well-Designed Villas with Comfort & Privacy

The villa was spacious, well-maintained, and designed with a blend of Balinese charm and modern luxury. The bed was exceptionally comfortable, and the private pool was a perfect place to relax at any time of the day. I particularly appreciated the thoughtful layout, which enhanced both comfort and privacy.

🍽️ Dining Experience - Great Potential but Needs Improvement

The breakfast selection was decent, featuring local Balinese dishes as well as international options. However, I felt the variety could be expanded to enhance the overall dining experience. The dinner service was pleasant, but I would love to see more authentic Balinese flavors and a wider menu selection in the future.

💁‍♂️ Attentive and Friendly Staff

The hospitality at Amaterra was one of the highlights of my stay. From check-in to check-out, the staff were polite, professional, and always eager to assist. Special thanks to the front desk and concierge team, who ensured my requests were handled efficiently.

🏖️ Location - Secluded Yet Convenient

The resort is nestled in a quieter area of Nusa Dua, which is great for those looking for a peaceful retreat. However, for those wanting to explore the more vibrant areas of Bali, transport options might be needed. Fortunately, the resort provides shuttle services, making it convenient to access nearby attractions.

🌟 Final Thoughts - A Promising Resort with Great Potential

Overall, Amaterra Nusa Dua Bali, Autograph Collection is an excellent choice for travelers seeking privacy, relaxation, and a touch of luxury in Bali. While some areas, like the dining options, could be further refined, the beautiful villas, lush environment, and attentive service make it a great place to unwind. The Titanium Elite recognition was well-appreciated, and I look forward to returning in the future and seeing how the resort evolves.

⭐ Rating: 5/5 Would I recommend it? Yes, especially for couples or those looking for a...