THE 1O1 Bali Fontana Seminyak — Hotel in Kuta

In my opinion the 101 Fontana is best suited to the seminar/conference/corporate market as opposed to the vacationer/holiday traveller. By this I mean the best Hotel stays are the ones where you say to yourself, " I could see myself living here" or at least, returning. Somehow, although a Hotel, it has a homey feel about it. There is no homey feel about the 101 and I will not be returning. The rooms are clean and functional, not welcoming. As with most Bali Hotels staff greet you ( using your name if they know it ) with a smile, and here special mention must be made of Mr Radittya.The breakfast; OMG what a shambles!!1) I wanted toast. There was no toasting machine. It was broken. So management, rather than source a replacement just shrugged their shoulders? If the toasting machine breaks, get another one. If no commercial is available, get a couple of domestic 4 slice toasters. IT'S NOT ROCKET SCIENCE! 2) Tea and coffee station. Cups ✓ saucers ✓ teaspoons × I had to ask for a teaspoon. The second time I watched where the staff got the teaspoon from and on future occasions went and got the teaspoon from the drawer. Put the teaspoons by the tea and coffee station. IT'S NOT ROCKET SCIENCE. 3) Although there was a variety of hot meals ( when the staff remembered to light the warmers )many were Asian meals with the Asian name displayed which meant I didn't know what they were. If you have international guests, write the name of the meal in the local language and English. IT'S NOT ROCKET SCIENCE. 4) In the napkins of the table settings were a fork and tablespoon, no knife ( I guess it didn't matter because I had no toast to butter ) It is a breakfast service, you need a knife to butter your toast and cut your ( cold ) sausages and eggs ( see 5 ). IT'S NOT ROCKET SCIENCE. 5) They have a staff member to cook eggs to order. No-one informed me. There were no signs. Another guest told me about it. If you are going to cook eggs to order in a large breakfast room, a) write the guests order down with a number b) give the corresponding number to the guest. c) when the eggs are ready give them to a staff member to take to the guests table and remove the number. IT'S NOT ROCKET SCIENCE. For a relaxing holiday avoid the 101 Fontana...

Rooms are a little smaller than other hotels of similar star rating. Rooms have central A.C. with a digital thermostat that is manually controlled (no remote). In some rooms the thermostat is away from the bed. Rooms have multi-pin sockets to accommodate different types of adapters from different countries. My room's washroom was only OK. There was no hot water option in the wash basin though there was in the bathing area. The commode has both tissue papers and a commode shower next to it but the water pressure in the commode shower varies during the day, sometimes being too strong to use. Basic Toiletries are given by the hotel but they are not of very good quality. There shower mixer system has a pin/switch to alternate the water flow between the hand shower and the overhead shower but it didn't work properly and I couldn't use the overhead shower because the hand shower never shut-off. There are no mats or carpets in the standard and superior rooms. Service is also a little lacking. We had asked for wake up calls twice, but they never came. The housekeeping department cleaned our room while we were out even though we never asked them to. Our luggage were unlocked at the time, although we didn't leave any valuables being and the nothing was taken. We had complained about the A. C. Fan not working properly on the first day and the reception (front desk) said they would send an engineer to look into it but no one ever came. The TV has limited channels. The "front desk" and "housekeeping" buttons on the phone give a false ring and we have to dial 0 or 1 to reach them but we weren't made aware of this unless I went to the front desk myself to complain that no one was picking...

It was an absolute pleasure staying at The 101 Fontana in Bali! From the moment I arrived, I was enveloped in a sense of genuine Balinese hospitality. The hotel truly shines when it comes to its services, and I'm already looking forward to recommending it to all my Australian colleagues. The room I stayed in was impeccably clean. It was evident that the housekeeping staff takes immense pride in their work. Each day, I returned to a fresh and tidy space, making my stay incredibly comfortable. I particularly want to commend Ouka, who was so attentive and ensured everything was just perfect. Even Rani, who I understand is a trainee, was incredibly diligent and helpful, always greeting me with a warm smile. Beyond the individual efforts, the overall staff at The 101 Fontana created such a welcoming and positive atmosphere. Every interaction, whether at the front desk, during breakfast, or simply passing in the hallway, was met with genuine warmth and a willingness to assist. It's clear that the entire team is dedicated to providing a high standard of service. The attention to detail in maintaining the cleanliness of the entire hotel was also impressive. The common areas were always spotless, contributing to the overall pleasant ambiance. For any of my Australian colleagues planning a trip to Bali, I wholeheartedly recommend The 101 Fontana. The exceptional service, particularly in room cleanliness and housekeeping, truly elevates the entire experience. Thank you to Ouka, Rani, and all the wonderful staff for making my stay...