Sano Pizza — Restaurant in Dublin

• Updated with review from owner...Response from the owner an hour ago No pizzeria could guarantee a gluten free environment unless that the only pizza they made on the premises was gluten free, even using a separate oven would not negate the fact as there would still be particles of gluten in the air, that's the law. Not happy with the options in our restaurant you go on to berate our ice cream, our pizza (it’s a true Neapolitan Pizza, evidently you know nothing about pizza) our staff and our running of our business. It's clowns like you that the hospitality sector do not want, stay at home.

My original review... Gluten free pizza but it can't be guaranteed because they use same oven as regular pizza crust. No dessert for gluten free customers, even ice cream has wheat by products. Joke. Plus, pizza isn't very good. We just visited Italy and the tomato sugo is straight tomato sauce no seasoning, just tasted like the can. The servers don't want to be there. Our server never came back after food was dropped off. No follow up, no refill on drinks, no check. We got tired of waiting so we walked to hostess stand for the check and the hostess looked at us like we were nuts. So... Obviously, the check is supposed to be given at the table. On top of that the crust on the pizza was almost burnt but the top was undercooked. Never going back.

My response... Clown? I don't think so. I'm a restauranteur, have 3 spots in Atlanta. I know Neapolitan pizza very well. Your pizza crust is precooked, end of story. The middle is raw. Your staff is atrocious and rude and so are you. I am going to call you to tell you what I really think of you. Complete joke of a pizzeria. Btw, my complaint wasn't about gf pizza not being guaranteed... It was about this sauce that tastes like the can it sat in and lack of gluten free dessert, and mostly your rude staff that doesn't want to work. Apparently, they don't want to to work for the jerk being you. Hope you go out of...

Good pizza, but service is a bit shambolic. Three different staff were seating people from the check-in desk at the entrance and were getting mixed up. After we were seated, different staff were overseeing the same tables in our section. Ordered food (no water on table/offered). We had our shared starter brought out, eaten and after about 15mins sitting empty the plate was cleared, and we were asked if we wanted dessert - had to tell the (new) server that it was just our starter we had received, and were waiting for the mains to be brought out. Another 15mins passed and still no sign of pizzas so had to ask another member of staff who eventually came around (original two were still about but getting their attention proved near impossible). One pizza came out 5mins later, the other still hadn't arrived for another 10mins, so had to again ask for it. Pizza came out 5mins later, but no sign of the dips that were ordered with it, so had to ask for them when second pizza was brought out. We were going to get dessert but at that point we had no faith in the time that it would take, so decided to cut our losses. Didn't seem to be any floor manager. None of the 3 servers that served our table (or the extra one that was floating around in our section of about 7 tables) asked if everything was OK, if we needed anything etc, as you'd expect from someone properly trained. I get that mistakes can happen and no issue with that, but everything pointed to a lack of training for staff, and lack of management/supervision. There was a mistake with the table next to us too, and we saw someone else send back a full pizza for some reason too. Sunday evening and the place was moderately busy, but far from full, and really no excuse for not checking on tables during a sitting, or noticing that a table has been sat with empty plates for 15mins, as is pretty basic...

Shockingly bad experience for a restaurant in 2024 Staff came up to us 20 seconds after we sat down and said ‘are you ready yet’ (no pleasantries whatsoever), I asked for another minute and they did the same 30 seconds later. Waiter asked me to repeat what toppings I wanted three times (I only wanted 2 toppings). Pizzas came out with completely wrong toppings on one of them (mine) but they still left one with us so the two of us ended up not eating at the same time at all, mine arrived after my partner finished his (he waited for a bit but it was getting cold). I wasn’t at all angry at this point but disappointed so politely asked for one taken off the bill and she said she’d check with her manager, came back and said she could only do 10% at most. I reluctantly accepted after she said that wouldn’t budge, and asked for the card machine so we could leave. 10 minutes later I got up to pay at the server station and asked if I misunderstood that you get up to pay which the same girl said no but I can pay there if I want. I asked her if she was the manager as it seems she had made the 10% off decision alone, she said no so I asked to speak with her manager and then she said they didn’t have one working tonight. Having worked in restaurants for 8 years I’ve never heard of a busy restaurant not managing to get a single manager in for a busy evening shift so assume I was either lied to then, or if that was true, I was lied to about the manager only allowing a 10% discount.

Absolutely appalled at the experience and will not be recommending to anyone - we had one night stop over in Dublin and this really soured our night, they did not care about our experience at all just wanted us in and out. About the actual food - Pizza was distinctly average for a neopolitan, peppers mushrooms and aubergine all not fresh and come out of cans, so really no...