The Sandymount Hotel — Hotel in Dublin

Firstly, the man at reception couldn't find my reservation. After he rang 'reservations' I was told that my booking was there but had been lost since they changed computer systems. I was then told that although I knew I had prepaid 100% of the money for the room, they believed that as their computer systems had changed, the money I paid had bounced back into my account and I still owed over 900 euro. I was very uncertain about this and after checking my bank statement the money had in fact NOT bounced back! Therefore, they agreed that I HAD paid the room in full! I was absolutely appalled by this! The Sandymount Hotel had tried to charge me nearly 2 thousand euro for three nights B&B! On top of that, it is stated on the website that there is free parking, however the parking is EXTREMEMLY limited. I was told by the receptionist that I could park on the side of the road but that I would have to return to my car every three hours to pay for a parking ticket.... outrageous. The man who was the receptionist was the most arrogant and obnoxious person I have ever had to deal with. He spoke down to me and treated me with so much disrespect, I couldnt actually believe how little empathy he portrayed. During dinner we were also charged for two glasses of wine that the table in front of us orded, thankfully I noticed this before I paid for the bill. We had to ask for a bottle of tap water 3 times during dinner and recieved drinks we had ordered 30 minutes beforehand, after our starters. During breakfast we got our tea and coffee after we had eaten and even overheard the man beside us asking for a pot of tea three times before getting up and leaving. I was also told by the male waiter after ordering cider during dinner that he thought only men drank it! I have never had to deal with people who were rude and did everthing at a snails pace. There was a red haired waitress during breakfast who looked like she was the only one who knew what she was doing and kept everthing ticking over! There was also a lady during dinner who was the manger I believe, who seemed to be fixing all the problems the others had created and was impeccable at her job. This Hotel needs to re-train the majority of their staff in customer service and general manners! If you do intend on staying here please ensure you check all your bills before you pay...

I had a fantastic experience during my stay at the Sandymount Hotel on the 29th of September. From start to finish, everything exceeded expectations.

Parking was convenient and free, an incredible perk for Dublin. The iconic rugby lineout statue outside the hotel immediately set the tone for the warm, Irish hospitality that followed. Upon arrival, I was greeted by a lovely receptionist who checked me in seamlessly and even arranged a taxi for me. On my way to the taxi, I had the pleasure of meeting the owner’s son, Gerard Loughran, and his grandson. It was heartwarming to stay in a family-run hotel where the owners take pride in welcoming their guests personally.

The room was spotless, the bed incredibly comfortable and the Rituals toiletries were a luxurious touch. After a restful night’s sleep, I enjoyed a delightful buffet breakfast in Whitty’s Restaurant. The variety and quality of food were excellent. After breakfast, I had the pleasure of meeting the owner, John Loughran, who shared a bit about the hotel's family history, a lovely personal touch.

When checking out, Beatrice at the reception desk was friendly and professional, leaving me with a great impression of the entire team.

What truly stands out is that I stayed in a five-star hotel for two nights before my visit to Sandymount Hotel, yet the Sandymount felt superior in terms of comfort, service and overall experience. I genuinely cannot find a single fault with this hotel. Whether you are in Dublin for a match at Aviva Stadium, exploring the city, or just looking for a welcoming place to stay, I highly recommend Sandymount Hotel.

Thank you for a memorable stay, I will...

We booked our New Year's Eve stay in July of 2018 for our 20th wedding anniversary. I purposefully found a hotel that had King size beds for my King size man.

On December 31st, having traveled all around southern Ireland, tired and hungry but excited to celebrate such a beautiful event in such a beautiful country, they placed us in a Double + a Single bedroom. It was a very nice room. However, it wasn't the Executive King.

My major disappointment is this - when I called them on the incorrect placement, they tried to explain to me (apparently a dumb American) that the bed sizes in Europe are different than the bed sizes in America. When I pulled up their own website room descriptions (complete with pictures) and compared that information to my booking confirmation (again, complete with pictures) they still wouldn't admit that they had placed me in the wrong room (or that they were out of the correct room). They tried to reexplain bed sizes to me.

They were able to place us in the correct room for the following two nights, but for the remainder of our stay, my husband and I both felt like we were "those troublesome people" from room 805.

We were also refunded some of our money, which I appreciate, but looking back today, it wasn't enough to make up for the discomfort, humiliation, or overall discontent I feel when I think about my time spent in their hotel in Dublin, Ireland.

I gave them 3 stars for service because their was one gentleman named Carlos that was the absolute best and was able to salvage some of our New Year's Eve by helping us order pizza from Apache Pizza (which was really tasty). The rest of them were 1...