Jumeirah Capri Palace — Hotel in Anacapri

Our stay at Jumeirah Capri in late May was an absolute delight. The weather was perfect, and although the island was getting busier, the hotel never felt crowded—even at near full capacity. We originally booked four nights but ended up extending to six because we were so impressed by the impeccable service and world-class amenities.||From the moment we arrived at the ferry dock, the experience was seamless. Despite the crowds, we were met immediately by hotel staff and whisked away in a private van. Once at the hotel, we were welcomed with access to the full resort, including the beach club and breakfast buffet—even though check-in wasn’t until 3 PM. A perfect start!||Highlights of Our Stay:| • Dinner at L’Olivo (2 Michelin stars): As hotel guests, we were able to get a reservation despite online bookings being unavailable months in advance. A real treat.| • El Riccio Beach Club: Gorgeous spot! Be sure to book your sunbeds early. The hotel provides a free shuttle—just let them know when you’d like to go.| • Daily Breakfast: Generous and fresh buffet featuring fruits, deli meats, cheeses, pastries, yoghurts, and various breads. Complimentary bottled water is also provided twice daily in your room and at breakfast, by the pool, and in the gym.| • Pool Service: The attendant was excellent—friendly, responsive, and always ready to accommodate your preferences.| • Limoncello Class with Francesco: This was a real standout. Francesco, the bar manager, made the class fun and informative—sharing stories while teaching us how to peel lemons, mix, and bottle our own limoncello. We even enjoyed a custom cocktail during the session. The limoncello rested for three days, and we were able to bottle and taste it before leaving. It was far better than anything you’ll find in shops—highly recommend doing this early in your stay so you can enjoy the full experience!||Final Tips:| • Book the limoncello class early—it takes at least 3 days for the infusion.| • Let the hotel know your arrival time in advance so they can arrange complimentary transfer from the ferry.| • Ask staff to help you reserve a table at L’Olivo on arrival—they prioritize hotel guests.||We would absolutely return and can’t recommend this...

This review is quite hard for my husband and I to write because we feel it necessary to be transparent and honest about our overall experience. Even though this review might have a more negative orientation I really want to highlight that the staff and service of capri palace Jumeriah is one of the best we have encountered.

So, here we go.

We checked in and when entering the scent in the reception and lobby was just off. I will not say exactly what it smelled like, BUT, it seemed to have been the flower decorations completely clashing with the stone-interior.

We had also booked a classic room, and here is where our experience of the hotel really takes a turn. The room was not cleaned, and not maintained at all. There were visible cracks in the shower and dirty.

However, quickly we were offered another room, but since we were only staying for three days the first night got ruined, which set the tone for the stay unfortunately.

The room we then got was a suite, and it was a big and beautiful room, with a great and comfortable bed and shutters for the night. However the maintenance in the bathroom (the handy-man work around the sink, well it's just not finished). We do have pictures of this but out of respect for the service we after all got, we will not post these, but we do hope that our feedback regarding maintenance of the rooms are taken in.

Because of how our experience started, and what we paid we do not feel that the price reflects the experience. We hade very high expectations on this place and the only thing that met those expectations were the help and service we got from the staff (and of course the people in charge).

We did love the breakfast, It was quite amazing as you'll have live suiting music to your coffee. We also hade an amazing lunch and afternoon at Il Riccio.

When checking out, once again the service was great, we went into Capri, and when taking the ferry pack to Positano the luggage was there waiting. We do want to thank you all for really trying and helping us out, this did not go unnoticed.

Thank...

We recently had the pleasure of staying at the Capri Palace Hotel, and it was the best hotel experience we've ever had. This exquisite establishment has truly set the bar high when it comes to luxury accommodations.

The staff at Capri Palace Hotel deserves an additional two stars for their outstanding service. From the moment we arrived at the harbor, we were warmly welcomed by the friendly and attentive staff who went above and beyond to ensure our stay was nothing short of perfection. They were not only knowledgeable about the hotel's facilities and amenities but also provided excellent recommendations for local attractions and activities.

The service at Capri Palace Hotel was simply phenomenal. Every request we had was met with promptness and efficiency. Whether it was arranging transportation, making dinner reservations, or simply answering our inquiries, the staff was always ready to assist.

The attention to detail and the level of care provided by the staff truly set Capri Palace Hotel apart from any other 5 star establishments. The rooms were impeccably clean and tastefully decorated, offering a perfect blend of elegance and comfort. The amenities provided were of the highest quality, ensuring a truly luxurious experience.

The hotel's facilities were equally impressive. The spa offered a wide range of treatments and therapies and the pool area provided a serene space to relax and soak up the sun. The picturesque views of the surrounding landscape only added to the overall charm of the hotel.

Furthermore, the culinary experience at Capri Palace Hotel was nothing short of extraordinary.

In conclusion, our stay at Capri Palace Hotel was truly unforgettable. From the exceptional staff to the impeccable service and outstanding facilities, every aspect of this hotel exuded excellence. If you are seeking a truly luxurious and memorable experience, I wholeheartedly recommend Capri Palace Hotel. It has set a new standard of hospitality for us, and we cannot wait to return to...