DG Prestige room — Hotel in Rome

Worst experience I have ever had in a hotel. Although this hotel claims to be a 3 star hotel, the only favorable points are the location, relatively close to major sights. Everything else is disastrous. Breakfast - same every day. The "Swedish" breakfast is just a plate of cheese, Praha ham and salami. You can also choose between orange juice, water, butter and bread as well as melted cheese and some sweets. Coffee is available only on request, and a lady brews it in a tiny coffee pot, so you'll be embarrassed to ask for more. The same strategy is used for boiling eggs: they are prepared in a very small pot, in which only 2 eggs fit in a boiling session. One day I had one egg. The next day the egg was leaking from the shell and I returned it untouched. The food is not fresh. Uneaten boiled eggs are left in the refrigerator and served the next day. 8 people can hardly take their breakfast simultaneously. One day we had to wait for breakfast because of this fact. The room was ok at first glance, but we soon realized that the sink backed up in the shower tub. The window had a fault (it was leaning down even when largely open). The water does not drain out of the shower cubicle quickly enough, so that a puddle forms during showering, which is not very hygienic. The toilet seat was sliding off the toilet bowl. Only one person services this hotel until 2pm. After 2pm, if you forget the key in the room, you've messed it up. Now I come to the most serious issue: the hotel is a spacious apartment in a Roman palazzo (we stayed on the 3rd floor), whose rooms have been converted into mini-apartments (bedroom + bathroom). The problem is that the initial design of the building did not provide proper evacuation for so many toilets. Consequently, all the toilets in this hotel are equipped with an electric device that grinds the content of the toilet bowl and flushes it down a thin, kitchen-like pipe. These machines are either in the restrooms or, as in our case, in the linen and towel storage room right next to our room! Imagine that ALL customers in this hotel were wiping their bodies with towels and sleeping on linen laying directly on the floor of this room, where feces were prepared for evacuation! After a power failure in the morning, this appliance for our bathroom got blocked and backed up and in the evening. When we were getting ready to go out to eat, we woke up to water mixed with feces, coming under the front door. The hotel staff were notified, we asked for a new room, but we were refused. That whole night (the last, thankfully) smelled like feces. The water with feces infiltrated the wooden floor. One day before this event, in the next room to us the same happened and the ventilator from that bathroom buzzed all the night. After checking out, we were reprimanded for wiping our butts with wet wipes instead of the toilet paper they provided (our room did not have a bidet shower). The staff claimed that this was why the flush backed up. They did not manifest any empathy at all with the situation we were in. In a word, economy in everything, the customer is trapped. After I left the review the owner of the hotel proceeded to harass me instead of appologizing. Avoid this place if you don't want to ruin your vacation. Not worth the money...

If there was a lower rating the review would be more accurate. No hot water in the showers The ac broke in one of our rooms and we had to fight with the landlord for him to fix it The ac in another room was leaking water and i had to clean the air filters after my clothes were soaked. The last room had a lot of flies, at first we were like cool lets get them out (we come from a country that has a lot of them) but then we opened one of the towels and there was a few dead ones inside.

When we asked for help we were confronted with one of the worst customer service i have ever seen in my life, the guy was angry, yelling, and had a smell of cigarettes and alcohol, he was mostly drunk. We talked to the manager and demanded a refund for the night that we had left ( not for the night we all ready had been there) and they refused to give us any money. I traveled through a lot of different countries and I have never seen anything close to what we have experienced.

The hot water were absent all the time, the guy said that we need to wait 10 minutes between each shower, which is absurd by it self, it wasn’t true we showered with cold water for 5 days.

When the day of redemption came and we had to checkout, me and my dad went to claim our car from the rental company, the guy came drunk (at 12:00 pm ) and told my mother to leave or he will call the police, after 5 minutes he started to throw our belongings out of the door in anger.

Bottom line, just don’t go there even if...

Stayed here for 3 nights with my partner. Can't recommend the hotel enough. From booking a driver for us for our airport transport when we first made the booking, Giuseppe was very helpful and obliging, as was Valeria. Hotel is in a quite street with no night time noises to disturb your sleep, and was very secure. ||The room we stayed in was clean,and had everything we needed and had aircon which we needed even in October. Bed was very comfortable. Bathroom was modern and again,very clean with shampoo and shower gel provided. Breakfast has a selection of cold meats, cheeses, cereals, fruits and yoghurts and pastries, something for everyone. The cakes are homemade, and a must try! ||In terms of location, the Spanish Steps and Trevi Fountain are both close by, and can be reached in about 10 minutes. We also walked to the Colosseum from the hotel, which was a 30 minute walk for those who like to walk around. Metro was less than 10 minutes away, which took 5 minutes to get to.the Vatican stop.||We both thoroughly enjoyed our stay here, it was great value for money and we plan on stay here again!|Extra tip, I highly recommend the restaurant next door, which does a lovely...