Residenza Belli — Hotel in Rome

This is a very service minded and kind hotel! We arrived much later than what was the normal check in time, and with very short notice, the head receptionist were there to check us in anyway. In the morning, they gave us a map over Rome and spent a long time circling things out and explaining to us how and where to go. They gave us great tips on where to go, but I have to say that this hotel lies in the middle of the most cosy and authentic part of Rome, Trastevere, where you find all the narrow walking streets, all the authentic trattorias, osterias and pizzerias, and almost only italians (very few tourists). This is the place to be if you want some space from all the tourists you just met at the Colosseum, and to be honest, you can spend an entire day just walking around the area and take it all in. We spent two days on this! The best part is that there is a free open air cinema just on the other side of this hotel's block that seems to be open and playing movies in the evening during the whole summer from June through August! If you come here during summer, be sure to pick up the cinema program!||||We had gotten a triple room for a great deal, without a breakfast package. Usually, in the morning, you have to hang up the "do not disturb" sign before 10 AM to not have your room cleaned if you wish to sleep in. We forgot this and only managed to tell the cleaning lady that we were still in there, sleeping, right before she was about to enter. We apologized as she had prepared her tools and schedule around cleaning our room, but instead of being angry, she gave us fresh towels and some left over chocolate croissants and pineapple juice even though food wasn't included in our price! The same thing with the food happened over again the next day!||||The day before we were leaving, the head receptionist fixed us a taxi to the airport for 04:30 in the morning. Overall, we had a...

Hotel in good location. ||Breakfast was served to us in a basket, 1 knife and 1 spoon for 3 people...gentleman puts it together in a cupboard in the hallway!! ||Poor customer service provided though. On arrival at night the gentleman understood very little English and put myself and the other people I arrived with (my brother and his partner) into the same room! We were booked separately and I ended up having to stay in an uncomfortable single bed in their room!! I had paid for my own room which was not cheap! The man didn't understand, and we kept advising we booked different rooms. They had used booking.com and I had gone through the hotel directly. Eventually after trying to speak with a manager for 2 days! I managed to find one and explained. She advised that my room was actually across the hall and that she would refund my 2 nights I had not had it for and I was to stay in it that final night, she just had to confirm with higher management but the money would be posted under my door later that night. I advised we would be leaving at 10am next morning. Late that night there was a letter placed outside my door on the floor stating they wouldn't refund me due to tax reasons and I could have another night free (not going to happen as we were heading off to Pompeii or €100 off a future stay, no code or anything provided!) and low and behold there was no one there next morning to speak to! Not at all happy. ||Have emailed a formal complaint to the hotel and am currently...

Average B&B in a great location!! ||||This B&B was average, I was clean which is a big plus. The room was small and the bathroom tiny, but hey this is Rome and you get what you paid for.||||Breakfast is delivered to your room in the morning, this was nice though they didn’t seem to take any notice of what you selected on the breakfast card and just brought you whatever they had, fine though, it was still yum.||||The location and price are both fantastic! Easy walk to heaps of restaurants and bars, only a 20 minute walk across the bridge to get to the historical area.||||Would recommend to anyone wanting a place to sleep for not to much money and who isn’t to fussy! Lovely man that...