Roma Scout Center — Hotel in Rome

As much as I wanna say it wasn't that bad, because it has lovely staff. I cannot. BEDBUGS. I stayed here two nights. So first day I checked into first dorm. The place looks clean and tidy, they are well organised. It was at night I started noticing those tiny bugs crawling on my bed. I informed the staff, they immediately shifted me to different room. What I didn't like about it is, the first dorm was infested with bugs, but they didn't do anything about it, didn't even change the bed, it was just there. The next morning, I saw another girl from my first room being shifted because she found bugs on her bed as well. (Isn't it obvious? she was in same room). Then the second dorm, I was alone and trying to sleep, damn, they were there again. I tried to check all 4 beds to see if I can get some luck with sleep, but all 4 of them had bugs. I informed the staff, they told me they will shift me again. But what are the chances other rooms don't have them? Also, I was leaving the next day morning, so wasn't really keen on shifting in the midnight. So, I just slept on the floor with a blanket. I knew bugs stay away with ac fan on, so they cant trace you, so just tried that. The staff was really sad that they couldn't shift me and I was sleeping on the floor, but it was okay. Less scary when you are away from beds. But I can tell the whole hostel is more or less infested, because those little things get everywhere quite fast. I hope the staff really keeps a check on it and gets rid of it.

Good things? Great breakfast spread, loved it both days. Location is good, closer to train and metro station and also many restaurants and shops nearby. Staff is kind, helpful and professional.

Bad things? BEDBUGS, they can ruin...

I am begging you not to stay at this hostel. Stop reading, stop debating, and if someone else booked this for you and you’re curious what you’re getting, start looking around for something else.

We had this location booked by a group tour we were on and I’m still extremely upset about it. The other reviews are true, there are COUNTLESS BED BUGS. This should be enough to make you not want to stay here as you do not mess around with bed bugs. Everyone in our group either saw the bed bugs clear as day or had bites from them. You do not want to interrupt your trip trying to figure out how to do laundry properly to get rid of bed bugs. It ruins everything.

The staff do not even care remotely about this situation. As others have said, they will gaslight you, they will pretend they’ve gotten every room treated, and then you will get there and you will still experience bed bugs. They need to shut the place down to deal with this as you don’t just handle bed bugs slowly and in bits.

I desperately looked for 7 hours for another place to stay once I discovered the bed bugs, but we had the unfortunate situation of being in Rome on a national holiday. There were legitimately no hotels with any rooms available. Being forced to sleep in this hostel was the worst experience of my life. Knowing there are bed bugs around you and being forced to sleep there is not something I would wish on anyone.

DO NOT STAY HERE - IT IS...

Liked: The plugs right next to the bed are great, just ask the reception about how to active them, because they have a safety switch.

The staff were incredible, especially Sara, she helped me out on a lot of subjects and was very knowledgeable, kind and sweet

The lockers inside the rooms are huge and you can store your big luggage alongside your backpack and lock it with your own key. (They also offer free luggage storage room if that's not enough)

The location is amazing, you can literally get to anywhere and there are A LOT of restaurants, bus stops, metros and shops around the hostel, and it's a really safe and beautiful neighbourhood.

Beds were comfy and clean. Toilets were always clean and supplied with toilet paper, there was also disinfectants for the seat. All the rooms had air conditioning.

Disliked: The restaurant was closed due to Covid, nothing they can really do about it, but there were no food options. (Other than the coffe and snack vending machines next to the reception)

The showers don't have a lock on their door and they are quite exposed, it wasn't that comfortable to change there or bath.

There weren't any bidets on the toilets which can be quite disgusting if you come from a country that...