Hilton Sorrento Palace — Hotel in Sorrento

I recently stayed here again for the first time in a long time with my aunt, uncle and grandparents and it was just like the times when I was a child… utterly spectacular and beautiful. I live in Positano and my mother Brindisi, but every year my grandparents would come visit me and my brother in Positano, but not stay there but rather the Hilton because my nonna is a high up member or something. Me and my brother would get little vacations with our grandparents and spend a few days in a kids paradise. I remember all the little activities they offered for us, it was all so much fun. Of course it was the best memories but then as time went on my grandparents didn’t travel as much anymore so the little vacations stopped.

But this year they decided to have one last trip there and it was the best time ever. I’m 22 now so no more kiddy activities but as an adult this place is just still so spectacular!! Wow the lobby?? It’s so big you can land a small plane in it easily! On the Amalfi coast? Sorrento? How is this not a 5 star property it’s insane! All beautiful marble I think just amazing. Front desk staff was so friendly I forget his name but the gentlemen there in the afternoon I think he might’ve even been Massimo as well was so nice! First thing I did, reserved the Happyssimo rooftop pool for mid afternoon like 3 or 4pm. My uncle’s room was a really narrow room on the 6th floor I believe… I mean kinda interesting idk the category or have a picture but it had a table with a green countertop and a balcony over the garden, just a different setup than what I’m used to but not the worst. Then I stayed on a extra bed with my grandparents, in a weird I think accessible room because my nonna wanted a bathtub, and it had a giant window looking right into the pool but I mean I get it, apart from that everything else was nice about the rooms. Then I went to the club and it was so awesome, free snacks and drinks all day then after a certain time they bring hot food nonstop! It’s nuts how abundant the food and drinks were, felt amazing! Then I went to the regular pool for a dip and towels were easy to get. Had a nice frozen drink and then went in the garden a bit, to which they have a beautiful pickleball court I think it is tons of beautiful space but a empty restaurant which I thought was a little pity but understandable. Then I went downstairs hoping to see the indoor pool… but it was locked ! :( I always had the best memories of that pool, mostly being always empty but I loved that. Later I got to see it when they were painting I believe and it was cool to see a real artist painting the walls… beautiful! Happyssimo was a dream, the views are all over this hotel and it’s insane! It’s brand new and you can get food and drinks up there which I’m sure would be awesome but sadly they close early like 5pm or something… so sad! My family own a hotel in Positano (covo) and we just opened our pool till 8pm just because so many of our guests wanted it… maybe you guys do it too? Service was always awesome kid was so friendly from Sorrento, music was also the best in the whole hotel. We had dinner at our favorite Da Filippo a local spot then came back for nightcaps in the lovely lounge bar behind the front desk… absolutely beautiful all red, first night service was good then the second night we sat and waited like 15 minutes to be noticed but that’s ok we were enjoying so much and they’re open late. Also breakfast was abundant and a nice spread of items which I enjoyed every morning. Lastly I didn’t have any conference but I’m in school at the Hilton university now and I find it so interesting how massive their conference space is. In Sorrento I would never expect something like it, beautiful truly everything was so awesome. Thank you so much for such a memorable vacation I loved the time there and the time I spent with my family I’ll never forget, this hotel truly is a special...

As an avid hotel enthusiast, I have had the pleasure of staying at various 5 star hotel accommodations during my travels, both solo and with family. However, this particular occasion presented a unique challenge: I was determined to explore the Amalfi Coast region.||Having received numerous positive feedback regarding the Hilton palace Hotel Sorrento, I decided to embark on a journey to this esteemed establishment. Upon arriving at the hotel, I was pleasantly surprised to discover that it is rated a four-star on Google. Despite this, I felt compelled to visit and personally experience the accolades that others have bestowed upon it.||On August 18, 2025, the hotel arranged for a chauffeur to collect us from the Napoli airport. The journey commenced there with exceptional service. Our driver, a highly attentive and welcoming individual, provided us with an informative overview of the regions we traversed, akin to a tour guide rather than a mere chauffeur.||Upon arriving at the hotel, we were greeted by incredibly friendly and attentive staff. Notably, they possessed remarkable English language proficiency. After checking in, we found our rooms to be immaculately clean.||We opted to have lunch by the pool, where we were greeted by Salvatore, the manager, and his exceptional staff claudia and her colleagues. The food was delectable, and the day was filled with unforgettable experiences.||The pool provided ample entertainment, particularly for families.||We also indulged in a memorable dinner at the onside dining restaurant. We had the pleasure of meeting Alessandro, one of there senior chefs, who personally greeted us and prepared a delectable dish for us. The food was exceptionally flavorful and satisfying.||Breakfast was a delightful experience. The restaurant was bustling but efficiently organised, managed by Antonino, one of the most amiable managers I have encountered. His staff was equally helpful. As I am a gluten-free, lactose-free, and dairy-free individual, finding suitable dining options can be challenging. However, the hotel exceeded my expectations, providing a comprehensive range of options to accommodate my dietary requirements.|The Sorrento Hilton palace Hotel provided us with an exceptional holiday experience, with every detail meticulously crafted to perfection. The onside dining was exquisite, and the hotel’s breathtaking view was unparalleled. The combination of comfort and the unique ambiance of Sorrento made it an unforgettable destination.|We had the pleasure of attending a guided tour of the heritage garden, conducted by Giuseppe Guida, a renowned expert in the field. His detailed explanations and comprehensive knowledge of each tree and planter were truly informative. We extend our sincere gratitude to Giuseppe for his invaluable insights and assistance.|Above all the hotel’s team demonstrated exceptional expertise in ensuring the satisfaction of their guests. They meticulously designed every aspect of the stay to promote comfort and well-being. The entire team deserves commendation for their outstanding efforts.||In particular, we extend our sincere gratitude to General Manager Marino Gherardi for his unwavering commitment to providing a flawless stay. His personal presence and attention to detail ensured that every aspect of our experience was impeccable. and in my opinion they should be awarded a 5star not four.|Forza Hilton Sorrento palace and keep up the good work.|Thank you again |Sincerely,|Ab & the...

This was a 60th birthday gift from my children to spend 4 days here B & B ||Negatives |On arrival since being up since 2.30 in the morning , we was greeted to Carolina our greeting soon went down hill , we was advised that our room was not ready ( yet they had our flight arrival times ) This was around 12.30pm|We had requested High floor, Double Room with Sea View ( this was not taken into account ) |After having lunch and a walk around the hotel approx. 1.5 hours later I went back to Carolina to see if room was ready ( people arriving after us was getting there keys ) After having to correct her on my title as Mrs. , she became very unprofessional , rude , and basically told us again that our room wasn't ready , how can this be if others were getting there keys and shown to there rooms . |3rd visit back to reception I asked why our room still wasn't ready ( now 3 hours later ) she advised us that certain rooms were cleaned prior to ours .... alarm bells ! |I mentioned that we had requested sea view , double & high floor , She was now very unprofessional towards me and told me a standard room had been booked , I tried to explain that I had requested these but she told me to take it up with the booking agent as is TUI , obviously my requests had not been noted with the hotel . |1/2 hour later I received a phone call to say our room was ready & they needed a credit card for 200 euros to cover any costs .||We was not advised about breakfast location/times etc , not advised where to obtain pool towels & not advised about the 7th floor adults only section where you can go , found this by luck on the last day . Something I would expect to be explained to you on arrival |No bell boy was called for us , unlike everyone else who did , so we had to struggle to get to our room with cases some 3.5 hours after arrival to hotel .|On entering our room we was pleasantly surprised, lovely room newly furnished it looked , however on opening our patio doors we was greeted by a brick wall and no view at all on the lower floor , on asking the desk we were told no rooms to swap us to unless we wanted to pay 450 euros extra a night ! Joke right . |Don't eat in hotel as mega expensive , walk down into Sorrento better food and service and they don't put 10% service charge on everything unlike the hotel which is compulsory apparently !|Day before leaving we had a letter under our door to contact reception immediately, expecting something bad had happened back home , we was told that they tried to take our charges to the room and it didn't go through I only gave them a credit card with enough to hold as deposit ( Why do you have to pay the day before you check out without seeing the bill !! ) This resulted in our room key being blocked until we paid it , err hello how can we pay it if we cant get into our room to get into the safe to get a card payment ! there trust and customer service is dreadful !|On checking out you get charged a further 8 euros per day tax as well as 10% service charge on each transaction of food and drink & that is if you go to the bar or it gets brought to your seat!||Positives ||Beautiful hotel , lovely rooms , nice walk into Sorrento through the orange/lemon trees at back of hotel through a electric gate quicker route . ||Would I go again .... No unless I was treated better , got what I asked for and was Free , ||They need to look at there staff and do a course on...