Hotel Canada — Hotel in Venice

Never ever go to this hotel-your stay would be a complete disaster! Many better options around!||||With the written down below I would like to express my deep disappointment, disgust from the behave of the Manager of the hotel which name is Teodor Terna. My aim is to prevent other Tourists that could be in the same situation to choose this place during their stay in Venice.||Me and my mother (73 years old) handicap with difficulties in her walking arrived on 2nd of June and stayed in Hotel Canada until the 6th of June 2024. ||The first problem that people with difficulties in their movement have to face are the stairs to the main reception. Once we got there we were given a terrible, small, dirty and even for the Venice hotels realities a small room with the most uncomfortable toilet- bathroom ever. When we realized that this room is completely inappropriate for my mother and even for me as young person, we kindly asked the main manager Teodor to look for any possibilities for the upcoming days and that we are ready to pay for it, of course. His reaction to our concern demonstrated annoyance and no interested to help us at all, saying “I quote there is nothing available, you purchased an economy room” on booking. We tried to talk to him but he ignored any question from our side.||Later we spoke to some of the other of his colleagues working in the Hotel and they said clearly that there are possibilities but only he can take the decision to give us another room.||My mother couldn’t sleep in this horrible room and on the top of it, they didn’t put in advance as they are obliged to any anti mosquito’s advices to protect us! ||We tried to talk with him again and this time this so called manager exploded in screaming, insults, 1000 lies that he can’t do anything and that he doesn’t care at all about our demands.||My mother told him that this behavior it’s completely inappropriate but he continued yelling at her. He didn’t have no respect regarding her health condition neither her age!||Completely impolite, impudent and arrogant person!||We told him that we want to talk and expose our concern to the Owners of the hotel or superior responsible than him. Then he decided to find a room and surprise we had it!!! Exactly like the same that his colleagues told us!||We can’t understand how the owners of the hotel can keep him on this position?!!!||This person doesn’t have anything related to empathy, politeness and understanding! He is a shame for this hotel and instead to make the things there better, he just ruined even more! He said proudly that the owners of the hotel wouldn’t tell him anything so he just doesn’t care!||||So dear people who want to have a nice time in the city of Venice, please be aware of this place This so called manager of the hotel can make your stay a night mare! Don’t be misled by the location, you can find really nice places there that would make your stay...

This budget hotel offered the minimum of what my partner and I needed for our vacation in Venice. The front desk people were really friendly and helpful in answering any of our questions and are available 24/7. We got one room key and bathroom key which we would have to return to the desk and pickup each time we came and went. They had luggage storage, but it was pretty casual - just leave all your stuff in the lobby in an area and basically hope no one takes your stuff. We did not try the breakfast, but it did cost money.||Pros:|- AC worked very well|- Wifi was free and fast|- Hotel is located in a great spot - close to San Marco Square, Rialto station (closest water taxi location) and lots of eateries / shops |- Receptionists were friendly and helpful||Cons:|- Our bathroom was not a part of the room. It was exclusive to us and could only be opened with the key, but we had to walk down the hall past a room to get to it which was inconvenient. Definitely the biggest con|- It does require you to climb 3 flights of narrow stairs to reach it|- In general, did not feel very clean - the towels, bedding, and especially the bathroom|- Shower in the bathroom was small and moldy near the bottom of the sliding doors|- Walls are thin, you can hear people in the hallways and sometimes the neighboring rooms||Overall, this hotel was really a "you get what you pay for" as it was a much cheaper option than a lot of the other hotels in Venice. Since we were out and about most of the day, we didn't need a ton of amenities for our hotel so this place was fine for what it was. It could have been a bit cleaner and if you value privacy I would definitely ask for a room that has the bathroom within...

I stayed here for 3 nights at the end of February. The hotel is ideally situated in the centre of Venice, being a 5 minute walk from the Rialto Bridge and maybe 10 from St Marks Square. The hotel is basic with few frills. There are 2 flights of stairs to climb before the reception desk is reached and a further flight - at least - to get to the rooms. I was allocated to room 23. I cannot comment on the other rooms as I didn't see them but I can only hope that they were better than mine. Basic is being polite. The bathroom - I'm being as constructive as I can here - was rudimentary. It was basically a wet room 'gone wrong' - in order to have a shower I virtually had to stand next to the toilet on an untiled floor. The hot water took at least 5 minutes to come through (I was advised of this by reception). The bed, whilst reasonably comfortable, was wire sprung on a metal frame which squeaked every time I moved. (Stop giggling at the back!) Storage space was minimal. There was an air of squalor - I can think of no better word. On the upside the staff were friendly, approachable and sociable. I just wish the room had...