Hotel Monaco & Grand Canal — Hotel in Venice

Room: (5 points) The Suite 414 was a dream. I can recommend it to anyone who values individuality. Every time I walked into it, I felt like I was coming home. The large terrace with its grandiose view of the lagoon and the Canal Grande was the icing on the cake for my well-being.

Location: (5 points) The location is breathtakingly fantastic.

Cleanliness: (4 points) Here I can only give 4 points. Unfortunately, as in many hotels, the freezer compartment of the fridge was extremely icy (4-5 cm ice sheet). When I mentioned this to the cleaning lady, it was immediately fixed. Please, better control in the future.

Service: (5 points) The entire service in the Hotel Monaco & Grand Canal was excellent. The staff was always very friendly, but not pushy and pleasantly humane (not stiff). For this, this hotel should have a minimum of 5 stars.

Price: (5 points) The price was reasonable for the quality offered and especially for Venice. I wanted to celebrate my birthday in May 2018 at the Hotel Monaco & Grand Canal. Unfortunately, the price for the Suite 414 in this period is almost twice as high as the one I paid in August 2017. For this reason the hotel will unfortunately have to do without me and my guests and we will have to do without the hotel. Too bad.

Did you have breakfast? NO

Did you go to the Restaurant? (5 Points) YES I ate several times with friends and my daughter in the restaurant and I also used room service to dine on the beautiful terrace of the suite. The presentation and the high quality of the products convinced me. Especially the home-smoked salmon was a dream in itself. I also liked the fact that the tables on the restaurant terrace were a little bit divided. In the quieter part to the right of the exit to the terrace, you could enjoy a candellight dinner in togetherness, or to the left of the exit, on the bar side, chatting and laughing with friends without disturbing other guests. They didn't send us away at the tables next to the bar even after work. I thought that was very good, because otherwise interesting talks would have been interrupted abruptly. Special thanks to Luca, who has always served us with a lot of heart and understanding.

Did you go to the bar? (5 Points) YES The bar offers a wide range of drinks of all kinds. My guests and I were always very satisfied. The Barman's advice has also always found the best for our taste.

Did you use our conference area? NO

How would you describe your overall experience? A hotel that I can recommend to anyone who values a carefree stay. As mentioned above, I would have loved to celebrate my next birthday in this pleasant atmosphere and in "my" suite (9 nights). The booking failed because of the almost twice as high prices compared to August 2017 and May 2018. on my personal request for a lower price for nine overnight stays, the reception could not accommodate. I regret this very much, but I will certainly visit the excellent restaurant and bar during my next stay. I look forward to it very much. Now I hope that my feedback will be passed on to the staff. In this spirit, thank you again for everything.

Type of journey: Private Your age: 60-69 Your...

Booked four night here for our honeymoon. First impression is the lobby is very impressive and upscale, excited to stay here as it looks pretty nice. Check in was uneventful, the lady that checked us in was all business, not really welcoming and pleasant like you expect at a four star hotel but got the job done efficiently.

For some reason they gave us a sad old dingy outdated room on the third floor with a window out to the noisy street where the water bus lets out hoards of people every 30 minutes and the stench of cigarette smoke wafts in anytime you open the window. I'm familiar with hotels in Italy and understand the limitations inherit to remodeling very old buildings and adjust my expectations accordingly however the room itself would not even be close to passable at a $100\night hotel in the US.

The air vents were encrusted with dust and most likely the ducts had some sort of mold inside based on the smell and breathing irritation we experienced after the first night. The bathroom was disgusting and decrepit, there was mold all over the bathtub and years of gross dried up caulk peeling and falling from the cracks, also the faucet would vomit up a bit of water every 15 minutes or so for unknown reasons which was annoying to listen to all night. The mattress was horrible and bedding was cheap and scratchy, the pillows felt like 2 inch thick slabs of compressed old horse hair.

After the first night we asked to be moved to a different room and they accommodated the request although they didn't seem real happy to do it and notably did not apologize in any way for the state of the previous room. The new room was on the fourth floor, brand new and fully remodeled albeit in a style I personally found offensively gaudy it was definitely a big improvement over the old room. The stark difference between the two rooms really made it seem like a a slap in the face that they would even have the nerve to pawn the old decrepit room off on us.

The bathroom was spotless and quite attractive however the shower was a absolute design failure in that there was no way to use it without gallons of water leaking onto the floor as the undersized glass door was not sealed to the wall in any way and the bath surround tilted out way from the tub for some reason. While the new room was clean it was even smaller than the previous room and had no space to unpack two suitcases and no full length mirror. The bed and linens were still pretty bad; the mattress was two rock hard twin beds crammed together and the pillows were just basic cheap foam pillows nothing nice and fluffy or special like you'd get at a Hilton or Marriott in the US.

Compared to other similarly priced hotels we stayed at throughout Italy on this trip we felt this was the worst value in general; the room did not have a coffee\espresso maker, no free bottle of water each day, the mattress bedding and towels were all very low quality as were...

My husband and I came here as part of a 10 day trip to Italy (Venice, Florence, Rome) for our honeymoon - we married last October. Italy is also my ancestral home, I have Italian blood on my mum's side, so it's been a dream of mine for many years to visit. ||I can say this without any doubt in my mind, Venice was our favourite part of the honeymoon, and we almost wish we'd picked Venice to see last, only because we loved it so much! ||We had a hugely fun ride to the hotel via water taxi and took in many of the surrounding sights, putting us in a gleeful mood before we very conveniently hopped off just outside the door. On arrival, we were warmly welcomed by the reception team who wished us congratulations and told us how to find our room. When we opened the door, we were absolutely blown away by the design and attention to detail. From the marble bathroom to the glass chandelier and everything in-between, it lit up with an magical golden hue, reflecting the magic of Venice itself. All the amenities we needed were there, including a lovely stocked mini bar and fabulous shower, lovely on-brand robes and a very comfy bed. The only issue we had during our stay was the TV not working properly (the only channels in English were for the news) but we weren't bothered by that as we didn't spend much time in the room anyway! ||On our first morning in Venice, we decided to enjoy breakfast at the hotel and were delighted to be able to sit outside, taking in the gorgeous blue hues of the lagoon and the gentle rays of the morning sun. It was incredibly peaceful and exactly what we'd hoped for. The breakfast options were a little limited in some areas but for the most part we enjoyed what we had and it prepared us well for a day full of walking!||Of course, while Venice has can be breezy and at times a little rainy, it can also be quite hot and a couple of days into our time there I ended up with a mild case of heatstroke in the evening. I wasn't really hungry but I did really want a hot chocolate and wondered whether the room service team could send one up to me. My husband called and initially they offered chamomile tea which I know Italians typically drink when they're sick, however it's not to my taste, so he asked again for hot chocolate. Thankfully, they soon obliged and sent the cutest pot of hot chocolate up to our room. I really enjoyed it and it made me feel better, so thank you!||We were genuinely sad when our last day came around and we had to leave. Venice has a truly special place in our hearts and we can't wait to return in the future. A sincere thank you to the staff for being wonderful and accommodating, and generally to the Italian people for making us feel at home during our honeymoon. ||Grazie per aver reso magica la nostra visita,...