Hotel San Giorgio Venice — Hotel in Venice

Reviews born from frustration seldom flatter, but I will endeavor to be fair—and honest.

We booked our stay about a year from our arrival. At the time of our booking, the hotel advertised air conditioned rooms and included a complimentary breakfast. Our reservation indicated we had a breakfast included with our stay—something we paid extra for. However, upon arrival, our situation had shifted in the hotel’s favor. We arrived just after 2PM, which was the earliest we could check in. We found our room on the second floor (actually third, as they don’t count the ground as a level), and entered our room. The first thing we noticed was the room temperature. It was warm and stuffy. A quick inspection revealed the air conditioner was completely disconnected from electric power, as the wires were openly dangling from the ceiling. One of the staff members was helping guests carry their luggage to their room, as the hotel did not have an elevator. We asked about the air conditioner and she said it was unavailable throughout the entire hotel as they were upgrading the system. She brought us a fan. We asked to be moved to another room, but she insisted that none of the rooms had air conditioning. We asked to be moved to a room with more windows so we could get air flow, but she said it was impossible. We asked if they would allow us to check out so we could find better accommodations, but she said there were no refunds. We were stuck with our prepaid room. To make matters worse, our sister and her husband checked in at the same time and their room had air conditioning. To be fair—the hotel did offer to exchange our room after some other guests checked out the next day. But, we declined, not wanting the hassle of having to pack our stuff again to move down one floor. But, sleeping with an open window drew mosquitos, so we should have accepted the room change hassle. The room was clean, but it was tiny. There was no room to walk around the bed, as it was pushed against two walls. Our “dresser” space was taken by the fan. The bathroom was clean and had a decent stand-up shower. It was super small. Only one person could be in the bathroom at a time. And only one person could stand beside the bed at a time. There was little room for changing clothes. We had to place our second bag in front of the door to open it. The bed was fine, leaning on the firm side. Our pillows were uncomfortably hard. The next morning, we were expecting to breakfast in the hotel and then start our day. But, they stopped us in the lobby and tried to charge us 15 euro for coffee, juice, and some pastries and possibly some lox. When we told them our reservation included breakfast, they were quick to show our printed receipt with the words highlighted indicating breakfast was not included. Positives: the room was clean. The hotel was in a great location and was central to almost everything within the San Marcos district. It was a 4 minute walk to the water taxi that took us to the airport. Overall, we had a clean room and a hot shower. So, our major complaint was them not meeting up with what they advertised. The staff seemed annoyed to have guests interrupting their day, and they went out of their way to ignore us. Unless we directly stopped them or spoke to them, they avoided interacting with us. This is not what we’ve come to expect with European traveling. Most hotels offer friendly service and are quick to be helpful or accommodate our requests. But this hotel is not...

I stayed at this hotel from the 6th until the 8th of Sep2023. And I have never had such horrible experience in my life. I had a big problem with a leaking ac making my bed and pillow all wet. I reported it at 11pm the 6th Sep as I came back to the hotel and discovered it. The staff on duty at that time offered no help and just told me that nothing he could do. And he told me to wait until the water stop leaking. He didn't even come to the room and have a look to see what happened or check out the leakage. He didn't even think about if there was anything else that could help me beside finding someone to fix the AC at that time which would be impossible. So instead, he did absolutely nothing. I was left alone in the room with a leaking ac kept dripping water on to the bed and I had to leave at mid night to find some food because it was impossible to even lay down. There weren't no body able to to help until later another staff came to work and he offered to move the bed and change the bed sheet and pillows as a temporary solution. I could not sleep until 3pm and it completely ruined my trip. The staff said they would find someone to check the ac on the 7th (next day) but nobody came to the room to have a look until the 8th even when I checked out. No technician has came to check or doing anything. And without the ac it was very very hot and they didnt have an extra spare fan even tho I told them already I feel really hot in the room. I am asking for a refund for this booking as it is just unacceptable that the willingness of help that this hotel offer. I have photo proofs and everything recorded. Booking.com tried to contact them for refund and they are ghosted. They also ignored my email. Recommend to someone if...

They advertised AC. They did not have functional AC. They have AC units but they just push out ambient air. They don’t cool anything. They gave us a fan but it was useless. We didn’t sleep either of the 2 nights we were there because of the heat. It wasn’t only us either. Others had the same complaint.||There is no seating outside which is really shoddy because You can’t enter the hotel until 2 pm. You have to stand outside the whole time. Keep in mind also that the hike to get there from San Angelo water is stop includes 3 or 4 bridges. At 2 pm the desk agent will open the door for and check you in. You’ll get a single key. There is no coffee maker in the room. There’s no views of anything either. You’ll only see that person or any other staff at the breakfast station the next morning. Call them all you want before that - you’ll get no answer. A couple tried to check in at 8 pm and tried to call them for an after another guest opened the door to let them in. Nobody from the hotel would answer. We found the same the day before when we arrived at Noon. They eventually helped them selves to a room key. What other choice did they have.||I would not recommend the place to anybody if there was alternative. The hotel was clean and the bathroom was decent but oh boy - that’s a very low standard to meet. The lone staff member we met was helpful but they need more people there or a least somebody to answer the phone.||It is centrally located and there plenty of restaurants nearby. Never had a bad meal in any but some were...