The Venice Venice Hotel — Hotel in Venice

We paid €1,700–€1,800 per night at The Venice Venice Hotel, expecting a luxury experience. What we got fell far below any reasonable standard for a hotel at this price point.||No spa, despite heavy spa marketing. The hotel lists “The Felix Anima Spa” on its website, in-room brochures, and even our confirmation email. Literally - the email upon confirmation says to look forward to enjoying the spa. It doesn’t exist. No disclosure. No explanation. Just a name used to sell rooms. We ONLY travel to hotels with spas because it's an important aspect of our travel. Never in our lives would we have stayed here if we knew it didn't have one.||The disappointments continue. No turndown service, no evening refresh, no basic hospitality touches. We left the room for over four hours after check-in and returned to find it untouched. No card, no water by the bed, no cleanup. At hotels of this caliber, rooms are typically refreshed 2–3 times a day.||Check-in was bare minimum. No welcome drink, no orientation, no tour. We weren’t even told where the gym was. My husband only discovered we could have coffee when he saw the machine while waiting me to finsih something (AT the check in desk) and asked.||Room design is aesthetic-first, function-last. Multiple floor level changes and layered rugs led to several trips and stumbles daily. We’re active travelers (25k+ steps minimum a day) and found it impractical and unsafe. Nothing is intuitive. At all. Shower's on 1 side of the room - towels for the shower on the complete opposite side. No shower hooks accessible from the shower to hang said towels. Tiny details like this that EVERY 5-star hotel like a Mandarin or Four Seasons thinks of... even Ritzs... it's OBVIOUS this place was design-first, not hospitality-first.||Despite being a small property (30 rooms, at most), we were questioned every time (literally every single time, 5+ times a day because we'd come in/out to shop, eat, etc) we re-entered the building. No one made an effort to learn our names. At other 5-star hotels with anywhere 70–150 rooms, staff typically greet you by name after day one.||We found the same room on Booking.com for €100+ less per night while staying there. When we asked about it, we got a boilerplate explanation about dynamic pricing—no effort to make it right.||My husband and I have stayed in luxury hotels around the world for a combined 50+ years. This was the most expensive hotel of our entire trip—and easily the most underwhelming and frankly...

We paid €1,700–€1,800 per night at The Venice Venice Hotel, expecting a luxury experience. What we got fell far below any reasonable standard for a hotel at this price point.

No spa, despite heavy spa marketing. The hotel lists “The Felix Anima Spa” on its website, in-room brochures, and even our confirmation email. Literally - the email upon confirmation says to look forward to enjoying the spa. It doesn’t exist. No disclosure. No explanation. Just a name used to sell rooms. We ONLY travel to hotels with spas because it's an important aspect of our travel. Never in our lives would we have stayed here if we knew it didn't have one.

The disappointments continue. No turndown service, no evening refresh, no basic hospitality touches. We left the room for over four hours after check-in and returned to find it untouched. No card, no water by the bed, no cleanup. At hotels of this caliber, rooms are typically refreshed 2–3 times a day.

Check-in was bare minimum. No welcome drink, no orientation, no tour. We weren’t even told where the gym was. My husband only discovered we could have coffee when he saw the machine while waiting me to finsih something (AT the check in desk) and asked.

Room design is aesthetic-first, function-last. Multiple floor level changes and layered rugs led to several trips and stumbles daily. We’re active travelers (25k+ steps minimum a day) and found it impractical and unsafe. Nothing is intuitive. At all. Shower's on 1 side of the room - towels for the shower on the complete opposite side. No shower hooks accessible from the shower to hang said towels. Tiny details like this that EVERY 5-star hotel like a Mandarin or Four Seasons thinks of... even Ritzs... it's OBVIOUS this place was design-first, not hospitality-first.

Despite being a small property (30 rooms, at most), we were questioned every time (literally every single time, 5+ times a day because we'd come in/out to shop, eat, etc) we re-entered the building. No one made an effort to learn our names. At other 5-star hotels with anywhere 70–150 rooms, staff typically greet you by name after day one.

We found the same room on Booking.com for €100+ less per night while staying there. When we asked about it, we got a boilerplate explanation about dynamic pricing—no effort to make it right.

My husband and I have stayed in luxury hotels around the world for a combined 50+ years. This was the most expensive hotel of our entire trip—and easily the most underwhelming and frankly...

The hotel is almost perfect. The location is fabulous. It's off a buzzy square right in the heart of Venice but approached via an short alleyway, meaning it is just far enough away from the crowds to be quiet. We never heard any noise at night, for example. St Mark's Square is maybe 15 minutes walk way, the Rialto Bridge is 5 minutes walk away and you will see it on the grand canal if you have breakfast at the hotel.||The room we were in was mostly excellent. It has a bit of character, the bed was comfortable, slightly unusual room - not your bog standard hotel room. The shower was great. Our room did have a couple of flaws though (in my view, others may not mind) - first the lights are fiddly. There are multiple switches, for instance one switch marked 'art' for the artwork (we didn't really have any artwork in our room) controls some of the lights, as well as the other switches - the one marked 'lights' only controls maybe half the lights. One night we just couldn't turn off all the lights no matter how much we tried. Secondly, the loo door does not shut completely - there is a gap of maybe 2 cm. I am typically English and if I'm on the loo, I want the door to be 100% closed and have complete privacy. Not sure why the sliding door does not completely shut.||Finally, the restaurant. Slightly surprised by the mixed reviews I read. The restaurant in my opinion is excellent. We had our best meal in Venice here by a country mile - even though we also ate in 2 of the TripAdvisor top 10 restaurants. The food is better, the service better and you won't be rushed like the other two restaurants we went to that just wanted to get us in and out quickly. And the view is fabulous, right by the canal. Breakfast is also great there, but dinner is the better food.||We would definitely go again but I would ask for a room where the loo door shuts completely and an instruction manual for the lights. The hotel is perfect other than these...