Hotel Indigo Verona - Grand Hotel Des Arts, an IHG Hotel — Hotel in Verona

I was skeptical reading previous reviews but decided to give it a try for one night during my business trip as I’m an IHG member. Having experienced staying at 5 different hotels in this city — most of them within walking distance on Corso Porta Nuova (main street leading from the train station to many main attractions) — I can say that Indigo was among one of my top 2 choices. The room I stayed in was tastefully decorated — the headboard of the bed immediately attracted attention, striking but elegant, with paintings seemingly telling romantic tales of the city’s history; open wardrobe was clever as it made the room seem spacious while leaving plenty of space for hanging clothes and jackets especially on a rainy day.The balcony was a super nice touch and was my favorite to come back to in the evening with a view of charming Verona at night watching people and cars passing by. Two chairs, a coffee table with blankets and a little bit of floral decorations. I spent a fair bit of time despite the cold and rain, soaking in the beautiful images which were among the most special memories I’d carry with me from this trip. Check-in was super efficient. Anna at the reception was an absolute joy to meet and interact with. She’s super kind, thoughtful and professional in helping me with storing my suitcase as I was in a rush to catch my train to a nearby city on a rainy day; she gave clear, accurate info helping me to go to the train station within 10mins; and on the next day, kindly offered recommendations for cafes. Her passion and enthusiasm and friendliness is above and beyond many of her peers. Her genuine smile stands out from others who might be just trying to get their job done. You can tell Anna is truly exceptional and a wonderful ambassador for Hotel Indigo. Keep up the good work! Breakfast service was super efficient, friendly, attentive. The professional and thoughtful gentleman offered multiple times coffee, tea, orange juice, etc, making sure each guest had everything needed for a good start of the day, quickly clearing dishes while guests stepped away - perfectly seamless. Truly outstanding attention to details. The restaurant offered a good variety of food choices: raw veggies are rare in hotel breakfast buffet but here they did so that was a plus in my book. Fresh fruits, muesli, (no sugar-added) yogurt and scrambled eggs were my go-to. Although I didn’t eat pastries or bread or drink Prosecco for breakfast, if that’s something you like then you’d be pleased to know they offered plenty to satisfy different tastes. The only thing that prevented Indigo from making my No. 1 choice in Verona was the shower. I requested specifically for a shower because from the photos shared by other travelers and reviews many commented that the bath look dated and needed update. I personally do not take baths in hotels so having a new, good water pressure shower with fast efficient drain would be way more important. They did honor my request with a standup shower corner stall. However, the square-shaped shower stall area was so small that my elbows (I’m petite size female) kept knocking on the glass doors. I believe they’re scheduled for major renovation in Jan-Feb 2024 so it’d be interesting to see if they remodel the bathrooms...

My partner and I are avid travelers, embarking on month-long journeys every year to explore new destinations and create lasting memories. This summer, we had the pleasure of staying at the Indigo Grand Hotel Des Arts, a charming boutique hotel that perfectly catered to our travel lifestyle.

The hotel's location is simply unbeatable. Situated along the main boulevard that connects the train station to the old town, it's conveniently positioned for both arriving and exploring the city. The short 750-meter distance to both destinations allowed us to seamlessly transition from arriving from the airport by express bus to immersing ourselves in the historic charm of the old town.

Housed within a captivating old building, the Indigo Grand Hotel Des Arts offers a unique and inviting ambiance. The fusion of historical charm and modern comfort was apparent from the moment we stepped into the lobby.

The accommodation offered by the hotel is well-aligned with its 4-star rating. The only downside we encountered was the room size, ranging from 12 to 22 square meters. We had the chance to experience two different king bed size rooms during our stay. The premium room boasted a fantastic boulevard view balcony, providing a picturesque backdrop for morning coffee. However, the street noise was noticeable, and the shower cubicle was undoubtedly the smallest we had ever encountered. On the other hand, the standard room, situated at the quieter backyard side of the hotel, offered a better layout and size, making for a more comfortable stay overall.

While the breakfast options offered a slightly limited variety, the quality of the offerings was commendable. We found the breakfast to be substantial enough to satisfy our morning appetites and fuel us for our daily adventures. The cozy breakfast area provided a pleasant atmosphere to start our days.

One potential concern for travelers with their own vehicles is the absence of onsite parking. However, the hotel had a partnership with a garage located less than 100 meters away, offering a convenient solution for those who choose to drive. As a bonus for environmentally conscious travelers, the garage even had EV charging...

Location : good. A 10 minute or so walk straight down the avenue to the main city centre and Arena area. ||Pre-checkin experience : good and responsive. ||Checking in : smooth and relatively seamless. Staff seem polite. The hotel manager was accommodating up to a point. Ensured most of my requests. ||Room : rather dated, but to be expected I suppose as it’s an old building and old establishment. I was assigned a room on the ground floor facing the inner courtyard. It’s large room but rather dimly lit. Smells old. However it is spacious and has a large bathroom. Water pressure in the shower was good. Hot water taps did not seem to work well when combined with the cold water taps. ||The main disadvantage of this room and those on the ground floor is the NOISE from people in the courtyard. The talking and sounds all get transmitted to the rooms. The hotel management should do something about it or at least warn the guests of this because it is very disturbing. I was trying to get some rest from my jet lag and couldn’t. Way too noisy. ||Housekeeping : not good. I had specifically requested for a specific timing for the housekeeping to be done but it wasn’t carried out. So I had to wait for another hour in the lobby! Of course all the reception staff could do was to apologise but this is truly bad service. ||The hotel charges for an ice bucket and lemons. €10! So beware. ||Breakfast : about average. Has the usual array of European cold cuts, cereals, beverages, breads, Italian pastries / cakes and some hot dishes. All very much the usual. ||In terms of value for money, I would say that it’s not bad. But not great. Service could be...