La Vista Fuji Kawaguchiko — Hotel in Fujikawaguchiko

The worst hotel in the La Vista chain so far. Service is very bad. Front desk service for room assignment and bedroom cleaning service are very bad. Do not come here.

I booked a 2 nights stay at La Vista Fuji Kawaguchiko to celebrate my granddaughter’s birthday. Upon checking in, I was assigned a room at the ground floor (Rm 106). My daughter who booked the same time and paid around the same price (SGD 430 a night) got a higher floor at the 4th level with a spacious room. Mine was a smaller room and on the 1st level. I asked the front desk staff (Dona Achini) why the difference but was told that there were 2 types of rooms: Rose and La Vista. But these were not indicated on the Agoda App! In addition, I have made a request on the Agoda App to have a room on the high floor and a good view. The 1st floor was not high and certainly the view was bad. My daughter did not choose any of the room types but was given a larger room. The next excuse they gave was that room allocation is the decision of the hotel. They can allocate the room to you as they like. But then, this defies the logic of paying the same price for the room.

After I have taken the key (which was one only even though my wife was with me), they called me back again and gave me a higher & a more spacious room (Rm 308)!

After we have happily settled into our new room, the next day we went out and upon our return, the room was still not clean at 6pm! We asked to see the person-in-charge (Mr Akiyoshi Watanabe). We asked him why the room was not clean and they told us that we have indicated to not do any cleaning! But the only conversation we have with them on that morning was to pick us from the train station at a later time. There was no conversation on room cleaning. They wanted to give us an upgrade to a new room but we refused because we are comfortable with what they have given us and also, on principle, we do not want to give the impression that we complain to get an upgrade. We are happy with what is due to us and we just wanted them to clean up our room!

I think the front desk service is below standard. We have stayed in other La Vista hotels like La Vista Daisetsuzan & La Vista Hakodate Bay and have no such issues. Even in their lower hotel chain like Dormy Inn, we have no problem at all. This is perhap unique to this particular hotel.

The price is high, the breakfast is average (even compare with the Dormy Inn) and the onsen is very average. It is definitely not...

Overall review: Wow. 5 star hotel for the cost of a 3 star! Magnifique!

My wife and I stayed at the La Vista for four nights recently and it will be an experience we'll never forget. From check in to check out, we cannot fault this hotel. We have some minor suggestions for management to consider, but overall we're two very satisfied guests.

The La Vista is located atop a mountainside on the northern side of the largest lake. I would argue this hotel has the best view of any hotel in the area. Be sure to book a room with a view! There are rooms that do not have a view of Fuji, and so if you're coming here you'll sorely be missing out. The view is spectacular, and you needn't ever leave your room. Our room came with a tub with a full floor to ceiling view of Fuji. Absolutely spectacular. We were lucky enough to have clear weather each day. Marvellous.

The buffet breakfast is also very good. I will note that it is a Japanese style buffet breakfast and so it would appeal more to Japanese guests. However, there are items that westerners would also enjoy, e.g smoked salmon, soup, scrambled eggs, rice etc.

Highly recommend you include breakfast and dinner in your booking. Dining options are limited in the area and so you should be dining at the hotel morning and night. The night dinner is fantastic. They have two options of al a carte, western or Japanese. We had each and were blown away by each. This hotel is classified as 3 star, but I consider their dining standard to be very close to 5 star. Including breakfast and dinner is essential.

The hotel also provides 4 or 5 private spas which guests can use at their leisure. They are each themed and can be used for as long as guests want. The doors lock and the 'in use' light will turn on as soon as you lock the door. For management's consideration, the water is quite hot the point of being a little uncomfortable. I would recommend an option for guests to set their own temperature, or have each spa with a cooler and hotter temperature.

A comment not related to La Vista, for guests who are considering taking the site seeing bus tour, we don't think it's worth it. If you do wish to do it, purchase the 1,500 package as it's cheaper than taking a round trip on even one bus. The blue route is least scenic, so recommend you take the red or green. In all honesty, your view from your own room will...

There are so many things to like about this hotel but they are more than offset by the negatives. |The best things about the hotel was the nice location set at the end of a private road with unbeatable views of Mt Fuji. It was a beautifully decorated and appointed hotel with French styling. Courteous and helpful staff. There was also plenty of parking.|The other highlight was the Petite Poche Restaurant. Room rates were typically half board which included a multiple course dinner each evening and you could choose either Western or Japanese styled menus. The dining room had lovely views and you could watch Mt Fuji in the setting sun. Note that they have two fixed sittings at 5.30 and 7.30 and you have to book each night.|Alas other aspects of the stay did not meet expectations. We had room 613 which was like a small apartment but a bit cluttered with furniture. The bed was hard and uncomfortable and the single pillow flat as a tack and a small square. There were no spare pillows. The bathroom was decent with separate toilet and shower and there was a large bath which had an overly complicated 3 step system to filling it up. There was plenty of bench space and powerpoints. The room included free water and fanta in the mini bar and a welcome cookie each day. The towels were thin, the wifi slow and there were very limited TV channels. Whilst we were there it was quite warm and we discovered that the air conditioner was on a timer that cut out every 3 hours. This made it very warm and uncomfortable during the night which ruined our sleep. |Breakfast was a disaster. It did not start until 7am by which time huge crowds had already gathered and they quickly overran the open buffet with little regard for others or hygiene. It resulted in us not being able to enjoy breakfast. So much so that on the second morning we departed and made our own breakfast arrangements.|This is an expensive area to stay in and whilst you are paying for excellent views of Mt Fuji and the lake it does not take away from the poor quality...