SMART PLACE INN Kyoto Nijojo-mae Station — Hotel in Kyoto

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On May 21, 2025, I pasted ”Simple Cleaning “ outside the door, indicating we need for simple cleaning.

When I returned to the hotel that night, I saw that the door of our room (Room 101) was not closed (shown in the picture).

Then I went to the front desk to ask the staff (politely),

The staff responded in an ordinary manner: ”Ah... Maybe my colleague forgot to close the door after cleaning, sorry (the most common sorry in Japanese sumimasen すみません).“

I think this is a very serious mistake.

And I feel that I haven’t received a reasonable apology.

Assume that the staff didn‘t steal anything, How about the other guests? How can they guarantee that no one else has entered our room?

Although we didn‘t lost anything, and we didn’t immediately argue with the staff with a tough attitude, I immediately left a comment on the official website that night, I haven‘t received a reply after 72 hours.

We feel very angry and...

Very comfortable and peaceful hotel. Totally quiet at night. Comfy beds, nice shower, lots of complementary toiletries. Facilities for heating food and laundry on the first floor (300 yen to wash, 100 yen per half an hour of drying). Not in the hustle and bustle of the centre, but close to an extensive shopping street with lots of places to eat. Great...

Room was small for 3 persons, service was good, friendly and helpful staff. Location was also good, easy to move to different locations with bus and metro. Plus point for having check-out at 11, so you don't have to rush in...