Stay SAKURA Kyoto 清水 扇 — Hotel in Kyoto

the room itself was ok, rented a family suite but still small. the kitchen counter is foot shorter then normal height kitchen. Im only 5’6” as a mom who has to wash bottles everyday it really gave me bad back pains. Even on the day we checked in I knew it be a problem. I call the property to see if we can be moved to a normal height kitchen but they didn’t have any room with normal height kitchen. they tried to move us to different Sakura properties but no family suite like the one we booked. I thoroughly explained my situation and my back issue. we booked this property for a longer stay and with this kind of kitchen I can’t keep using it bending my back and knees over so can we will pay for one night and look for other place. the manager The said no, she said it’s the rule. I asked how the rule applies when you didn’t put the short kitchen in the description? she said no refund but feel free to check out. That’s literally what she said. we spent 111000 yen to book this place for 5-6nights. later that night she sent her staff over to our room to tell us you can get 800yen back only In Kyoto tax. out of 111000yen I paid just 800yen back. sent her staff to tell me that at night. That was really was hard to understand that behavior.

I ended up using bathroom sink to wash baby bottles which what kind of mom ever want to do that especially when you paid for a nice suite.

Please do your self a favor and find somewhere where the manager is more...

Would I book here again? No

Pros: This hotel offered some cool amenities such as a vending machine in the lobby which was convenient. Free laundry machines that wsh and dry all at once in the lobby. The comforters were very fluffy and felt like you were sleeping under clouds . They give you several pillows and several days worth of towels for ready use in your room without having to ask for more . The water pressure is good but if you shower at the wrong time your hot water might turn hot and cold. The room we got was large and spacious like normal American rooms which is rare

Cons: room was likely not cleaned well as a half eaten ice cream cone was left in the fridge, someone's shopping tags were left in the bathroom and the nightstand was sticky when we arrived. the television has no English channels no Netflix and is not a smart TV you will not be able to watch anything or do anything in the room except sleep. Consider this if you are rained in. The vending machine water tastes like chlorinated tap water so don't believe it's 'mineral water' The AC unit is very loud and I honestly thought there was a storm brewing the whole first night because the AC sounded like low howling wind the entire night. It's also situated right above the bed & directs wind at your head so if you tend to get cold at night probably best not...

We stayed here for a few days and the room was larger than expected with what seem to be two queen size beds joined together. It was very clean, spacious, and they gave all of the toiletries including razor blades, toothbrushes, as well as PJs. Location was quiet and within walking distance to public transportation and a convenience store. The staff was extremely helpful with the early check-in, late check-out, and guiding us how to get around. Only negatives were the microwave wasn't connected so we couldn't use it (it was stuck inside the kitchenette millwork and we didn't ask for help) and the TV only had local networks and it didn't have app options. We would...