DOYANEN HOTELS YAMATO — Hotel in Osaka

Terrible and unprofessional experience with this accommodation.||||I arrived at the hotel in person, but the receptionist informed me that my booking was for the wrong dates and that there were no rooms available for my intended stay.||||I immediately requested a refund, but the hotel refused, claiming it was “non-refundable” and that they would incur a service fee if they canceled—which Booking.com later confirmed was false.||||A manager’s representative tried to discuss the issue multiple times with the manager, but the hotel still refused to help.||||I had to urgently book a substitute accommodation, incurring significant extra costs.||||Later, I requested to reschedule my booking, but the hotel again refused, showing stubbornness and bad faith.||||I contacted Booking.com twice, and both representatives confirmed that the hotel could approve a full refund with no fees, yet the hotel ignored this and continued hiding behind their “policy.”||||I also received a written email from the hotel stating, “This is your mistake. Do not blame others.” They threatened to report me for harassment, which was aggressive and unprofessional.||||Their actions may violate Japanese Consumer Contract Act (消費者契約法) and unjust enrichment rules (不当利得), since they are retaining payment without providing the service.||||||This behavior demonstrates a complete lack of honesty, professionalism, and customer care. I strongly recommend...

Terrible and unprofessional experience with this accommodation.

I arrived at the hotel in person, but the receptionist informed me that my booking was for the wrong dates and that there were no rooms available for my intended stay.

I immediately requested a refund, but the hotel refused, claiming it was “non-refundable” and that they would incur a service fee if they canceled—which Booking.com later confirmed was false.

A manager’s representative tried to discuss the issue multiple times with the manager, but the hotel still refused to help.

I had to urgently book a substitute accommodation, incurring significant extra costs.

Later, I requested to reschedule my booking, but the hotel again refused, showing stubbornness and bad faith.

I contacted Booking.com twice, and both representatives confirmed that the hotel could approve a full refund with no fees, yet the hotel ignored this and continued hiding behind their “policy.”

I also received a written email from the hotel stating, “This is your mistake. Do not blame others.” They threatened to report me for harassment, which was aggressive and unprofessional.

Their actions may violate Japanese Consumer Contract Act (消費者契約法) and unjust enrichment rules (不当利得), since they are retaining payment without providing the service.

This behavior demonstrates a complete lack of honesty, professionalism, and customer care. I strongly recommend...

We weren’t expecting much from staying in this hotel at first based from its price but our thoughts changed after a 5D4N stays. We were impressed and loving our stay here so much. Situated in a ‘dangerous’ district in Osaka, I was worried at first. But after awhile I’d rather say that it’s much much safer than my hometown (Bangkok) even at night with some drunk people on the street, they stay where they are. Just using the main street to commute. The staffs are very friendly and very helpful. They can speak English pretty well. The room sufficed our needs. It’s already big enough for our likes. Air-conditioned. Bed is very very comfortable. It’s my first time staying at hotel with shared shower and toilet but even it’s a shared toilet but it’s always clean whenever we use it. I’m impressed! They also have shared kitchen and dining area (pans, electric stove and other kitchenwares are being provided, plates, spoons, forks, and glasses as well) Free washing machine. 100 yen for 30 mins dryer. 24 hours supermarket near the hotel. Easy to commute with both JR and Metro. Just only 2 stations ride to Kuromon Market (take Metro Sakai-suji Line to Nippombashi) I feel like staying at friend’s house rather than hotel. Definitely going back here again for my...