Hotel Shiki Utsubo Park — Hotel in Osaka

This is one of the largest hotel rooms I have stayed in Japan at this price range. The building is small and relatively narrow, bit the room is extremely spacious. I think there are only two rooms per floor. The heat worked very well. There are big windows for plenty of natural light. The only downside is that the door to the (narrow) balcony cannot be opened so you cant step out. Not sure why.||||The big PLUS was how the Manager, Maeda-san treated us. He was very courteous and helpful with all our requests. We asked him for advice about where to park and he suggested using the coin park across the way that listed a max rate of 1.800JPY per day. We parked the car and did not move it between Jan 2nd and Jan 5th at about 11:00AM. We were expecting to pay 1,800 x 3 = 5,400 JPY. However I was shocked to see the total charge of nearly 16,500 JPY. Apparently the vehicle must be moved everyday to qualify for that 1,800JPY max rate. It certainly wasn't clear anywhere so I complained to Maeda-san. He spent a lot of time on the phone trying to resolve the issue with the parking place (remote management). Unfortunately he could not do anything but promised to resolve the issue and asked me for my mobile number. I wrote this off as "Gaijin tax" - for not knowing how to read the small print.||||To my absolute surprise, more than a month later, Maeda san called me and told me that he had negotiated a refund! He asked for my bank info and the parking place refunded 12,000 JPY. I was totally amazed that he had diligently followed on this issue and convinced the parking company to refund the amount. ||||Thank you Maeda-san for your Omotenashi and genuine hospitality. You can be sure we will stay here again when we are in Osaka. Its a great location and the...

The hotel and the staff are just the best. The location is very nice since you are close to subway stations, convenience stores and not far from Osaka castle too.

I will never EVER forget how every night, day, afternoon when we would come back they would greet us, open the elevator, bow and generally make you feel at home. Whenever we need information for something for example where the shopping centers are we just used google translate and everyone was so polite. There are umbrellas which you can use too, you just need to return them. The rooms were very nice, with a nice view and a good amount of space. The bathrooms were also clean with a big bathtub to relax after walking for 7h :D.

If you want your room to get cleaned you just leave the sign on your door and when you come back after your walk or w/e it will be cleaned with all kinds of goodies. If you do not its fine, every day they would leave us a big bag with new sheets, toothbrushes, q-tips and other things.

The only downside is that the floor was not really vacuumed and the shower room door was a bit broken but it really did not bother us too much.

I can not thank the staff enough for the experience they provided us and I hope I can one day go back and greet them.

The day we had to go back I had a few tears in my eyes so do not look at just the stars of a hotel.

From a Bulgaria,...

The staff were exceptionally courteous and professional. The hotel's location was a definite highlight—peaceful and away from noise, yet still a convenient 6-minute walk to the train station. This created a relaxing atmosphere that was perfect for unwinding. It's worth noting that while the location is quiet, it's also quite central for getting around Osaka. A major bonus is that getting to the upcoming Expo 2025 is easy and doesn't require a train transfer. While the booking stated a kitchen was included in the suite, my room did not have one. However, the staff were very kind and helpful, assisting me in finding a solution. One small disappointment was that the balcony, which had a lovely view of the garden and playing fields, was for emergencies only and couldn't be opened for sitting. The location is a bit far from the main city center and lively areas, which could be either a positive or a negative depending on your travel goals. A big plus, though, is the large supermarket just a 4-minute walk away where you can find all your necessities. One thing to note is the strict enforcement of the check-in time. I arrived early and the room was ready, but I still had to wait. This seems to be a common practice in many Japanese hotels, so it’s something to be aware of when planning...