Prince Smart Inn Osaka Yodoyabashi — Hotel in Osaka

This hotel's location isn't too bad, but everything else is flawed. Exit 12 of Yodoyabashi Station, the closest station to the hotel, doesn't have an elevator. Exit 13 has one, but it's a long walk from the platform.

A double room was booked by $120 per night for 3 nights, and the room was only 14 square meters. The cleanliness was EXTREMELY poor, the WORST of the dozens of hotels I stayed in while traveling across Japan. I regret not notice the negative reviews from other users on OTA. Everything here costs EXTRA, like a budget airline company. This is also a destination hotel for budget tour groups, and it's noisy and crowded.

Check-in was a terrible experience. This hotel doesn't offer any MANUAL service. Only staff guide you to use the self-service machine. They even call this non-communicative, perfunctory service "smart". Is this capsule hotel?

Cleanliness was TERRIBEL. The wallpaper in the room was moldy, especially near the air conditioning vent. I could smell a strong musty odor, which could potentially trigger lung problems for people with allergies. The furniture was grime-filled, the flat surfaces were covered in dust, and the clothesline and shower curtain rod were covered in a filthy mixture of mud, mold, and dirt.

All the amenities were WORNED and yellowed, like second-hand hotel items. The smart toilet was at least 20 years old, and the spout was completely covered in FECAL matter, which was disgusting. The bathtub had deep scratches, and I refused to use it to avoid infection.

Public facilities were scarce. The hotel, with over ten floors, only had one microwave and two washing machines. So "generous". The free breakfast consisted of two limited-time rice balls, and I even thought they would be better off without them.

Housekeeping was poor. Cleaning and housekeeping required you put the magnetic sticker on the door before 8 am, but they still missed my room two days in a row. The Japanese front desk staff eventually resolved the issue.

TWO KOREAN FEMALE EMPLOYEES AT THE FRONT DESK WERE SUSPECTED OF RACIAL DISCRIMINATION.

6.1. I asked in English if I could communicate in Chinese, and the long-haired KOREAN FEMALE EMPLOYEES replied that she didn't say Chinese. When I continued the conversation in English, she responded in Japanese. When I switched to Japanese, she pretended not to understand. When I spoke in her native Korean, she switched back to English again. She probably hadn't anticipated my ability to speak multiple languages. Her constant switching languages ​​in an attempt to shut down communication and terminate service was ineffective. During communicating with her, I awareness she wasn't clear about her job and had to rely on others for help every each time. She should be ASHAMED.

6.2. When checking in my luggage, the short-haired KOREAN FEMALE EMPLOYEES violently tried to force my luggage into the too small size storage compartment, even after I repeatedly explained that my luggage contained fragile items. The Western-looking passenger behind me was respectfully invited to the back room for storage by her. This discriminatory treatment made me feel very uncomfortable. However, the other polite Japanese staff eventually resolved the issue.

Believe me, I've met all kinds of people from all over the world, and I'm well aware of discrimination. For this reason alone, I will never book this hotel...

Dear Prince Smart Inn Osaka Yodoyabashi,

I am writing to express my absolute outrage and disgust at the fraudulent practices your hotel is engaged in. I have never encountered such unprofessionalism and blatant disregard for customers in my life.

Booking Details: Booking ID: TJ2054108404939 Guest Name: Parmod Kumar Check-in/Check-out Dates: 06 November to 09 November This booking was made in error as I intended to reserve a different hotel. The correct booking ID is TJ2009108424524. Instead of addressing this matter in a professional and timely manner, your hotel has refused to respond to emails or offer any assistance. This lack of communication is unacceptable.

Furthermore, when I attempted to share an honest review of my experience on social media, I was blocked. Such actions are a clear attempt to silence criticism and deceive potential customers. It is disgraceful and unethical. Your behavior raises serious concerns about the integrity of your operations, and it is no exaggeration to say that I consider your hotel fraudulent.

Your refusal to acknowledge or resolve my issue has caused me significant financial loss and mental stress. You have effectively stolen my money by refusing to cancel the incorrect booking or issue a refund. This is completely unacceptable, and I will not tolerate such blatant exploitation.

Demands: Immediate cancellation of Booking ID TJ2054108404939. A full refund of the amount charged. A formal explanation and apology for the inconvenience caused. If I do not receive a satisfactory response and resolution within 48 hours, I will escalate this matter to the relevant authorities, including consumer protection agencies, legal representatives, and travel industry regulatory bodies. Additionally, I will not hesitate to share my experience publicly on all platforms to warn others about your fraudulent practices.

Your actions—or lack thereof—are entirely unacceptable. This is your final chance to resolve this matter professionally before further action is taken.

I expect an immediate response.

Furious and...

I usually only report on hotels being extremely good or extremely poor. This place was an anomaly because some things were great, and other things bizarrely poor... We started off on the wrong foot because check in time was 1500 and we arrived at 1300. They kindly took our bags while we went for a walk and got some food for lunch. When we returned we were told we were not allowed to eat inside while we waited for our room, but our room was ready if we wanted to go up 👍. They then wanted 1000 Yen for checking in early so went ate our lunch outside while waiting for the last 30 minutes (even though our room was ready?) 👎 Later on there was a really nice lady who helped us with our accommodation who was very friendly and professional 👍 The breakfast onigiri was dry and not very tasty - likely made the night prior and orange juice was orange cordial 👎 The room (and rest of hotel) was very clean but we had to move our suitcase around alot because the room was too small to open it. 👎 There was also a kettle and coffe cups, but no coffee or tea 🙄👎. The worst thing about the place, and reason we won't return, was because of the washing facilities. 2x washer/ dryer combos for the entire building. It took 2 days to get a washer available then our clothes were removed before they were dried because someone else wanted to start washing. In hindsight, finding a place or on the street would have been better but we didn't expect staff to be handling my partner's panties before drying... This wasn't...