Prince Smart Inn Osaka Yodoyabashi — Hotel in Osaka

Dear Prince Smart Inn Osaka Yodoyabashi,

I am writing to express my absolute outrage and disgust at the fraudulent practices your hotel is engaged in. I have never encountered such unprofessionalism and blatant disregard for customers in my life.

Booking Details: Booking ID: TJ2054108404939 Guest Name: Parmod Kumar Check-in/Check-out Dates: 06 November to 09 November This booking was made in error as I intended to reserve a different hotel. The correct booking ID is TJ2009108424524. Instead of addressing this matter in a professional and timely manner, your hotel has refused to respond to emails or offer any assistance. This lack of communication is unacceptable.

Furthermore, when I attempted to share an honest review of my experience on social media, I was blocked. Such actions are a clear attempt to silence criticism and deceive potential customers. It is disgraceful and unethical. Your behavior raises serious concerns about the integrity of your operations, and it is no exaggeration to say that I consider your hotel fraudulent.

Your refusal to acknowledge or resolve my issue has caused me significant financial loss and mental stress. You have effectively stolen my money by refusing to cancel the incorrect booking or issue a refund. This is completely unacceptable, and I will not tolerate such blatant exploitation.

Demands: Immediate cancellation of Booking ID TJ2054108404939. A full refund of the amount charged. A formal explanation and apology for the inconvenience caused. If I do not receive a satisfactory response and resolution within 48 hours, I will escalate this matter to the relevant authorities, including consumer protection agencies, legal representatives, and travel industry regulatory bodies. Additionally, I will not hesitate to share my experience publicly on all platforms to warn others about your fraudulent practices.

Your actions—or lack thereof—are entirely unacceptable. This is your final chance to resolve this matter professionally before further action is taken.

I expect an immediate response.

Furious and...

I usually only report on hotels being extremely good or extremely poor. This place was an anomaly because some things were great, and other things bizarrely poor... We started off on the wrong foot because check in time was 1500 and we arrived at 1300. They kindly took our bags while we went for a walk and got some food for lunch. When we returned we were told we were not allowed to eat inside while we waited for our room, but our room was ready if we wanted to go up 👍. They then wanted 1000 Yen for checking in early so went ate our lunch outside while waiting for the last 30 minutes (even though our room was ready?) 👎 Later on there was a really nice lady who helped us with our accommodation who was very friendly and professional 👍 The breakfast onigiri was dry and not very tasty - likely made the night prior and orange juice was orange cordial 👎 The room (and rest of hotel) was very clean but we had to move our suitcase around alot because the room was too small to open it. 👎 There was also a kettle and coffe cups, but no coffee or tea 🙄👎. The worst thing about the place, and reason we won't return, was because of the washing facilities. 2x washer/ dryer combos for the entire building. It took 2 days to get a washer available then our clothes were removed before they were dried because someone else wanted to start washing. In hindsight, finding a place or on the street would have been better but we didn't expect staff to be handling my partner's panties before drying... This wasn't...

Where to begin. Firstly, the rooms are a LOT smaller than they look on the website. One of the lights in my room was broken, I asked the front desk to check it out and they never did, so I was left in semi-darkness the whole holiday.

There are only two washing machines for the whole building. They only accept coins, and there's no machine to make change.

The included breakfast is awful, two stale rice balls (maximum) and miso soup - you'd be much better off spending money for breakfast at the nearby Tully's Coffee.

There is an option for a paid dinner - which I thought would be useful, considering every local eating place shuts at 8 - but it isn't even open on weekends. We tried going on a weekday at 20:30, but when we showed up, the staff looked very surprised, ushered us out, and locked the door behind them. They claimed that it was already past Last Order: but this was in blatant contradiction to the sign next to them, which read that Last Order was at 21:00 and the restaurant closes at 22:00. I think the staff were just lazy and couldn't be bothered with customers.

Overall, the rooms, laundry, and food options are bad, and the staff, while friendly, are at best incompetent and at worst negligent. Only consider this place for a solo, single night stay. Do NOT spend an extended...