Comfybed Ginza — Hotel in Tokyo

I spent 3 nights by myself. The two different rooms I stayed were clean and quiet, and all the room features functioned fine. The front desk staff (3 of them I interacted) were kind and courteous. They responded to my questions/requests promptly prior to my stay. It's located in a relatively convenient location (1-2 minutes walk to Shintomi cho subway station entrance, a 7-Eleven, and some minute-walk to a supermarket).

If you want a private room and bathroom in a convenient location in Tokyo (not a hostel or shared bathroom), this hotel may be one of the least expensive options (I personally refuse to stay at cheap APA hotels everywhere around Japan because of their apparent right-wing politics evident in their hotel rooms). If you want to reserve a hotel room mostly to sleep (the room is small), this may be a good choice.

However, it gave me an impression that the hotel management wants to cut costs as much as possible. You have to have a private password to enter the hotel and open your room door after 9pm (less labor cost). The rooms were small (which is typical for this type of hotel in Japan) with very basic amenities (the default is not to clean the room or change towels every day). I do hope the hard-working staff are paid decently!

But, it took me some time to figure out that I had to physically turn on a fridge. Since the word, "fridge," in Japanese was attached to a switch away from the fridge, I wonder how guests who are not familiar with the Japanese may be able to figure it out.

The same with the room light. It took me some time to realize that I can increase the light volume on a panel near the bed so that I didn't have to turn on my iPhone's light to read something in a dim room.

Moreover, when I used the guest bathroom on the first floor, it took me like 1 minute to figure out the flush button because it's not a typical silver flush lever you see on the side of a toilet tank. It's located away from a toilet tank or stool in a separate panel with many buttons for different functions of a bidet toilet with all Japanese letters. I'm originally from Japan, but I have been living outside Japan for the last few decades. So, I'm not familiar with this type of toilet.

For all those issues above, I really hope that the hotel will place clear stickers (in English, Japanese, Mandarin, and Korean) so that most guests will have a clue as to how to flush a toilet or how to keep their cold drinks in a fridge.

I also suggest that the hotel reservation message have a bold-lettered sentence about the time frame (9am-9pm) that the front desk accepts temporarily holding luggage after checkout because it was not...

This is one of the worst hotel I have been staying in Japan. You get what you pay for and don’t expect too much from the hotel. The room is very small for 2 person. There are no room cleaning and towel changing everyday. It is located on a quiet neighborhood and close to the station but there are not many restaurants near by. I move from a different hotel in Tokyo before checking in to Comfybed. I requested to send my luggage’s one day prior before my arrival but the hotel have a charges of JYP660 per luggage which is unbelievable. This is not the worst. So I store my luggage at the previous hotel after I check out ( without charges) and delivery the luggage the next day to Comfybed to avoid paying more. When we arrived at the hotel one of the 4 luggage that we send through Yamato was damage. This is when things started to make no sense. On the check out day, we told the staff at the reception that we have a broken luggage in the room, they told us that we need to pay a fee of JPY2200 to discard the luggage. This is so ridiculous to charge so much just to discard a luggage bag. We went back to Yamato, the staff are so helpful and they told us that we could just bring back the luggage bag and they will discard for us without a fees. But we told them we don’t have much time as we are late for our Shinkansen and they called Comfybed to inform them that they will pick up the broken luggage from them and Yamato return us the JPY2200. Shoutout to Yamato Transport Co., Ltd. Head Office staff for going beyond in helping us to get back our money. Overall it is not worth the money even though the hotel is very cheap compared to other hotels around Tokyo. I rather pay more to stay at a hassle free hotel with “NO EXTRA/...

Location is very good. The check-in process would be difficult for anyone who is arriving outside of 'desk hours' and who is not very tech savvy. The room was very small and basic, but good enough if you are spending little time at the hotel. Very cramped for 2 people + luggage. The pillows are terrible. One thing I was uncomfortable with during my stay was that I was in the hallway one day when my room was being cleaned, and I could hear, from the constant sniffing, sneezing and coughing, that the staff member cleaning my room was VERY sick. She was sniffing on each breath. When she exited the room, she was not wearing a mask or gloves. Regardless of whether it was Covid or not - even a flu or a cold - she was handling all my blankets, pillow case, towels, door handles, etc. In a very small room that had no natural ventilation (the windows didn't open). I felt sorry for her - she was obviously too sick to be at work - but also felt very uncomfortable being in that space after with the risk of getting sick. It was the start of my 2.5 weeks in Japan, and I didn't want to end up coming down with something that would ruin my holiday. I mentioned it to staff downstairs, and they just 'guaranteed' me it wasn't covid. But nevertheless, I didn't like the fact that so much sickness was spread all around my room. Anyway, overall, it was fine for what it was. I probably wouldn't stay again. Spend a little bit more and get somewhere that small bit nicer. But it will do if you are just after...