Hotel Rakuragu — Hotel in Tokyo

First, this is a new hotel ard one month in operation when I stayed there. I like the multi-national service team there, they are helpful and friendly. They also helped me call a restaurant to make reservations and received a package for me before I arrived in Tokyo. But as a new hotel, there are teething problems. First night, I wanted to check in around 11pm or so, but had to wait at the lounge for some time till around midnight while they said they were fixing the fridge in my room. Then, for the first two nights, I realised my aircon wasn’t working properly. I asked them to try fixing it on the second day but nothing happened. Finally, I requested on the third night to have my room changed which, thankfully, they did. On the second night, I also realised the over-enthusiastic cleaner threw away my sachets of skincare, which I carefully placed all of them in a cup for continued use. Guess the cleaner is not familiar with how hotels are usually sold cleaned and to only throw items which are placed in the rubbish bin. Then please note there is no TV across their rooms at all. And the emergency exit is in the shower cubicle. Indeed, as a solo traveller I am rather afraid someone might burst into my shower when I am bathing through the emergency door… It is nice that there are balconies but there is no view…The hotel is also far away from Tokyo station. Contrary to their advice, the cab fare is not just the flagging rate of around 500 yen or so. The eventual fare was 1,100 yen. So be aware of this as you decide to cab there from Tokyo station. It is like a 7-min walk from Mitsukoshimae station if I recall the name correctly, so it’s...

A Wonderful Stay at Hotel Rakuragu

We recently stayed at Hotel Rakuragu and had a fantastic experience overall. The hotel boasts an excellent location, making it incredibly convenient for exploring the area. The staff were exceptional from start to finish, providing impeccable service and going above and beyond to ensure a comfortable stay.

From the very beginning, when I encountered a minor issue with my booking, the staff stepped in promptly and resolved it with professionalism and care. They even went the extra mile to ensure our check-in process was seamless which truly set the tone for our stay.

The rooms were clean, comfortable and well-maintained, reflecting the hotel’s dedication to guest satisfaction. The checkout process was equally smooth, with the staff once again demonstrating their efficiency and helpfulness.

One minor drawback was the absence of complimentary drinking water which would have been a thoughtful addition. However, the attentive and friendly service we received throughout our stay more than made up for it.

Overall, Hotel Rakuragu provided a memorable and enjoyable experience, and we would not hesitate to return or recommend it to others. Thank you to the entire team for your outstanding...

We chose to stay here because it looked quite new and located in a relatively more quiet area. Overall we had a nice stay! Loved the modern, sleek furnishings and the music theme haha. Bed was quite spacious and comfortable, had all the necessary facilities. Bathroom is definitely spacious by Tokyo standards with high ceilings as well. The gross room size is quite large but because the bathroom is big, the main room is quite cramped. There's a small sofa near the entrance, and the sink was located outside the bathroom which took quite a bit of space. We had to work around the space a little bit to open our luggages, but there is adequate space underneath the bed to keep the luggages. Also there were no wardrobe, only two hangers. All the staff spoke English so no problem if you don't speak Japanese. Located conveniently near multiple subway stations. It's a good place to stay, especially for younger people.

Photos are taken just before we...