SUMISHO HOTEL — Hotel in Tokyo

I was very disappointed to stay in this hotel. We travelled as a group of 36 and specifically asked for non smoking rooms, removal of alcohol from vending machines because of minors and asked to stay together in one wing as we had to supervise the children for four nights. None of these requests were honored on the day we arrived. Raising these complaints, the manager did not seem to be bothered at all by our complaints.He was plain rude and when we asked for a refund as we had to move the team to a better hotel, he would hear none of this. We eventually managed to convince him to refund some percentage through lobbying but stayed with 12 members of the team while the 24 moved to another hotel.The manager still did not recognise the fact that 24 were moved and he insisted there were 22 who moved. He became extremely unfriendly,shouting at one of our members, which was highly unprofessional and not according to Japanese customs. They are more interested in your money and not giving valuable service! They basically said you cannot expect high standards for the 80usd per head per night as this is what you get for this amount...I would expect such a response from a 40usd hotel.The rooms they call non smoking are not non smoking.There are people who smoke outside on the corridors. According to them, non smoking means not smoking in the room.They don't take responsibility for someone smoking outside your door and smoke coming into your room. If you are asthmatic, they take no responsibility and become defensive. In the morning the corridor is full of smoke. Health and safety isn't a priority for the management of this hotel.The sinks had cracks, and the rooms were extremely small and stuffy. In the end they didn't remove the alcohol.It was waste of time and money. We did not enjoy even a single bit staying in this hotel.The only reason I haven't given them a zero is because there's no place to put one, and also their breakfast was decent.Don't bother booking your group in this low...

Last hotel for our trip, not the best of choices, but one of the cheapest.||||We chose a Japanese style room for the experience, but the futons were painfully thin, and the pillows not much better. Thankfully I had a chiropractor appointment the day after arriving home.||||The room was not too bad in size, we had a nice garden view from our room, but the bathroom was tiny, the air extraction didn't work and when you showered the water pooled up over our feet, taking some time to drain.||The TV had very few channels, but sometimes allowed you to access the "Paid" channels for a short time, which made for some interesting viewing.||||The neighbouring room could be heard waking at 6am in the morning along with the banging of a guest on their door, which I seriously thought was someone banging on our door.||||The staff were not overly helpful, and did not even inform on times and use of the onsen, so this wasn't used during our stay disappointingly.||||The plus of this hotel was that it was a short walk from Ningyocho Metro station, which can get you directly to places such as Tokyo Skytree, and Ueno Station for Airport access, You can also utilise their free WiFi.||||I would probably opt for a Western Style room, hopefully the beds would be a liitle more...

There is nothing amazing about this hotel, the best features of which are probably its proximity to transport. If you arrive at Tokyo station it's a short and relatively cheap taxi ride (probably too far for most people to walk with bags though); however if you understand how the train system works it's possible to catch a Keisei Sky Access Line train from the airport (NOT the Skyliner) that goes direct to the nearby Ningyocho station (or reverse). It is also close to Mitsukoshimae station which broadens the options for transport to other parts of town.||||The hotel has a small onsen but it operates limited hours. Staff speak some but not much English. A Japanese-style breakfast is available, as is a wi-fi service. There is a reasonable selection of restaurants available nearby although the area is not particularly well adapted for non-Japanese speakers.||||Rooms are not great and the hotel is a bit run down. In particular it is disappointing that some of the rooms have clearly had smokers in them. Rooms have limited space (as is common in Tokyo); I stayed in a room that had acceptable space for 2 people but which became very cramped when they added a third bed. I have stayed in nicer rooms in Tokyo in this...