Livemax Budget Shimbashi — Hotel in Tokyo

Don't stay in this hotel!

Summary: The hotel management is not cooperative at all, rooms are terrible, cleaning quality is low, they don't even change shower shades with mold. I am very sad that booked this hotel for Christmas in Tokyo. It was a terrible experience.

First of all, we didn't receive the room in the pictures from booking website. The room was much smaller. A LOT of mold in the shower shade and here and there in the bathroom. The lamp was broken and wires were out. The couch was falling apart and it was dusty, so the room wasn't cleaned well. The kitchenware was terrible, we didn't use it at all.

We went to a receptionist right away to point out all the problems we found. He said that all rooms are taken and we have no other options but stay there, but he will contact managers to see what they can do. Since it was late - we were supposed to receive an answer in the morning. In the morning the reception was empty. When we finally met the same receptionist again a few days later - he said that the pictures on booking are very old, that's why the room is different and the manager won't do anything for us at all. The receptionist suggested changing to another room that became available on the same floor. We checked it and it was even smaller, with less furniture and the same mold situation in the bathroom.

SO EVERY BATHROOM THERE IS WITH MOLD.

We contacted the booking support center but they didn't succeed in getting any solution from the hotel and had to return part of the money themselves.

Please, don't stay in this...

This hotel is a little different than most Japanese business hotels in that some rooms are equipped with a small stove and microwave allowing one to use it as an efficiency. This particular outlet (this is a chain) was a little run down but perfectly adequate for a short stay. The rooms are typical of Japanese business hotels (i.e. small) but the bed was comfortable and the internet was extremely fast in my room. The bathroom and shower was reminiscent of what one might find in a travel trailer (i.e. small and forged from a single piece of plastic), and in my room the shower height was actually too low to stand if over 5'8". It was located in a residential area about 10-15 minutes walk from he Shimbashi JR train station which is useful if you are traveling with a JR Rail pass as this is 2 stops south of the main Tokyo train terminal. There are several subway stations similar distances away. There are many restaurants and other forms of entertainment near the train station. I chose this hotel as it was the cheapest of the very few hotel rooms available in Tokyo for the night of my stay, but it was still very expensive possibly because Japanese hotels raise and lower their rates daily, it seems, depending on demand. The staff were very helpful and friendly and over all there was nothing to complain about other than the 10AM...

Do not stay here. The rooms are disgusting! Leftover garbage from previous guests, layers of dust sitting everywhere. Mold in the bathroom. My allergies have been flared up since staying here. When I showered last night, I closed the shower curtain and made sure I wasn’t spraying the water out of the tub. Somehow once I was done, the bathroom flooded! I was so angry on top of everything else.

They make you sign some waiver during check in that’s in japanese only! You literally don’t know what you sign! I actually had to use Google translate to see what it was. It’s something to do with if something goes missing in the rooms, they’re not responsible and if you damage something in the room, you have to pay for the damages. Really just everything against the guests. I will not be getting housekeeping as it seems very sketchy for them to request the guests to sign this kind of waiver. I hate this place and I want to leave but I still have...