Hanza Hotel — Hotel in Riga

When we arrived to the hotel on 17.05.2022 at 00:30, the employee on reception gave us the keys for the room and asked us to fill in arrival information and that all, didn’t gave us any information about hotel, what is including, breakfast time etc. Next morning I went down to reception to ask, when I supposed to pay for room, the lady on reception said that I will need to pay when we check out. I said alright, thank you:) two days later happened following situation , we went to explore Latvia and returned around 23 o’clock back to hotel, but our keys for the room didn’t work, we were locked out! We went down to reception to find out why our keys didn’t work, nobody was on reception, so I tried to call a few times to a number which I had for the hotel, but nobody answered, so we started to search for any employee at the hotel, who could help us. Anyway, after 20 mins of searching came some guy (looks like he is security). We explained him the situation, but maybe the fact that he was smelling with alcohol. He couldn’t understand what he was supposed to do in this situation. After 10 mins random searches of reception desk he handed us random keys and asked to check if they work, obviously they didn’t work, so we came back after 5 mins more, cue more pointless searching! He decided to call someone and the guy on the phone told him that he can open our doors with his key. So this “Security guy” opened our doors after 30 more minutes of wasting our time. Next day I went to reception to find out why our keys didn’t work, the guy on reception said that we hadn’t paid for the room. I told him that lady on reception said we need to pay on check out. So I decided to write a complaint, twice I asked if someone is dealing with my complaint, guy on reception said that complaint is in process, but 7 days later I still didn’t receive any answer to my complaint. This whole experience was horrendous, we were so tired that night we got locked out which really put a downer on the rest of our stay. few other points to mention: other reviews state that the breakfast was really good, I think these people must be the management! As I can categorically tell you that the breakfast was the worse I’ve ever had. plus the coffee machine was broken for the majority of our stay and when it was working it spat out just milk …...

The hotel is located in the old town. From the inner corridor I could see the Latvia Academy of Science tower, a skyscraper from 1951. Great as landmark to navigator back to the hotel after you’ve been out strolling.It is also very close to the river. Opposit the hotel is an old church, very nice view and usefull as a landmark from a distance👍 The reception is modern design, its very clean. The breakfast hall is small and very cosy and offcourse also clean. The room was in modern design with a lot of wooden detailing. The room was spotless! Om very happy with my choice of hotel.👍 The Staff was so nice and friendly. We felt very welcome. The serivice was quick and efficient. Im a foodie. Breakfast for me could be an outstanding meal. That is a pleasure for both the eye and the taste buds. Breakfust could be more international, just a suggestion. The patterns of movements intersect each other several times, a problem when theres a lot of people. For example you have to pass the coffemachine to get to the plates. When you wait for the coffe you block those who wants juice etc. When you making a sandwich, first you have to get the plate (and passing the coffe station). The cheese and ham are opposite each other with a big pillar in between. The plan solution is unnecessarily compicated. I suggest you change to a more streamlined planning of the different stations for food, beverages, coffe, plates and cuttlery. I understand it’s a small place. To place the food around a big pillar should be avoided. Maybe put some seating there. Ask an architect:) But this is kind of insignificance. The coffe and espresso etc...

The hotel is located in the old town. From the inner corridor I could see the Latvia Academy of Science tower, a skyscraper from 1951. Great as landmark to navigator back to the hotel after you’ve been out strolling.It is also very close to the river. Opposit the hotel is an old church, very nice view and usefull as a landmark from a distance👍 The reception is modern design, its very clean. The breakfast hall is small and very cosy and offcourse also clean. The room was in modern design with a lot of wooden detailing. The room was spotless! Om very happy with my choice of hotel.👍 The Staff was so nice and friendly. We felt very welcome. The serivice was quick and efficient. Im a foodie. Breakfast for me could be an outstanding meal. That is a pleasure for both the eye and the taste buds. Breakfust could be more international, just a suggestion. The patterns of movements intersect each other several times, a problem when theres a lot of people. For example you have to pass the coffemachine to get to the plates. When you wait for the coffe you block those who wants juice etc. When you making a sandwich, first you have to get the plate (and passing the coffe station). The cheese and ham are opposite each other with a big pillar in between. The plan solution is unnecessarily compicated. I suggest you change to a more streamlined planning of the different stations for food, beverages, coffe, plates and cuttlery. I understand it’s a small place. To place the food around a big pillar should be avoided. Maybe put some seating there. Ask an architect:) But this is kind of insignificance. The coffe and espresso etc...