Everything was bad about this hotel. It's a shared carpark with Fahrenheit Mall and it doesn't have a free parking. Need to take the lift up from carpark, walk past the swimming pool, walk a corridor path to the reception with all the luggage. Check-in was alright, no complains. Check-in area was small with air con. If there are a lot of people, you will need to wait outside at the corridor where there is no air con. After check-in, proceed to another lift. the lift lobby to rooms is open ventilation. It was so warm on a hot day. The lift inside has no fan and seems no ventilation when there are too many people in the lift. We were supposed to tap the room key to access the rooms but only one lift with the security tap, the other two lifts doesn't have. When we enters the room, smell of cigarette. We had to open all the windows to air the unit for 30 min. Switch on the air-con at 21 degree and can't feel the cold air. We had to leave it on when we leave the room. It doesn't feel cold at all after we return. There was a cockroach running around at the kitchenette area. That means there's no proper clean up before we check in. One of the room has the smell of cigarette. we sprayed air freshener but the smell didn't goes away. I thought it was the bedsheet and mattress but apparently, it was from the air con. I had to bear with the smell for the whole night. We feedback to the counter staff and they sent a technician to fix. Upon return, there is still smell. The bathroom lights were dim. That's scary. Water pressure was low. One has to take long time to shower. Toilet bowl water is yellowish. The bedsheet was not clean. I see yellow stains on it. The mattress was not firm and I woke up with a backache. The door can't close fully though it was locked from outside. the manual lock from inside was broken. We are able to hear noise from the corridor where guests open and close the door. In the morning, we had to access through the back door to get out of the mall as the mall underpass is not open.
We had to book another hotel for our stay in KL as Fahrenheit suites was a bad choice for us. It was unbearable for the family to stay in a smelly unit. Our clothes that were hung in the wardrobe had the cigarette smell. I booked two rooms and in the end i need to check out both rooms and move to another hotel. I will not recommend to stay here though the location was a stone throw away from Pavilion. would rather pay more than having the nightmare to change hotel and ends up paying more.
No photos to show as it's so bad that I didn't even want...
Read moreEverything was bad about this hotel. 1. It's a shared carpark with Fahrenheit Mall andn it doesn't have a free parking. 2. Need to take the lift up from carpark, walk past the swimming pool, walk a corridor path to the reception with all the luggage. 3. Check-in was alright, no complains. Check-in area was small with air con. If there are a lot of people, you will need to wait outside at the corridor where there is no air con. 4. After check-in, proceed to another lift. the lift lobby to rooms is open ventilation. It was so warm on a hot day. The lift inside has no fan and seems no ventilation when there are too many people in the lift. We were supposed to tap the room key to access the rooms but only one lift with the security tap, the other two lifts doesn't have. 5. When we enters the room, smell of cigarette. We had to open all the windows to air the unit for 30 min. 6. Switch on the air-con at 21 degree and can't feel the cold air. We had to leave it on when we leave the room. It doesn't feel cold at all after we return. 7. There was a cockroach running around at the kitchenette area. That means there's no proper clean up before we check in. 8. One of the room has the smell of cigarette. we sprayed air freshener but the smell didn't goes away. I thought it was the bedsheet and mattress but apparently, it was from the air con. I had to bear with the smell for the whole night. We feedback to the counter staff and they sent a technician to fix. Upon return, there is still smell. 9. The bathroom lights were dim. That's scary. Water pressure was low. One has to take long time to shower. Toilet bowl water is yellowish. 10. The bedsheet was not clean. I see yellow stains on it. The mattress was not firm and I woke up with a backache. 11. The door can't close fully though it was locked from outside. the manual lock from inside was broken. 12. We are able to hear noise from the corridor where guests open and close the door. 13. In the morning, we had to access through the back door to get out of the mall as the mall underpass is not open. We had to book another hotel for our stay in KL as Fahrenheit suites was a bad choice for us. It was unbearable for the family to stay in a smelly unit. Our clothes that were hung in the wardrobe had the cigarette smell. I booked two rooms and in the end i need to check out both rooms and move to another hotel. I will not recommend to stay here though the location was a stone throw away from Pavilion. would rather pay more than having the nightmare to change hotel and ends up paying more. No photos to show as it's so bad that I didn't even want...
Read moreWe chose this apartment because we wanted to be near Pavillion Mall. This hotel is nearby 2 train stations, that is the Green MRT Kajang Line and the Lime-colored KL Monorail Line.|For 1st timers, the best entrance is from the side at Jalan Gading next to Starhill. There you'll find a dedicated entrance with 2 elevators that only go up to the 5th floor, where the reception lobby is situated.|The entrance from the mall may be confusing if you are not familiar with it. The mall opens at 10 am and closes at 10 pm. The only access point outside this operating hours is at the side of the building.|For security reasons, guests can only access the apartments from the 5th floor and not directly from the mall.|A 200 ringgit deposit is required during checking-in. 2 room access cards will be given. This access card is needed to open the glass door before using the elevators.|Sometimes, guests without access card will wait around the lobby for other guests to open the glass door for them to access the elevators. Security should check up on this as paid guests cannot be responsible if unwanted guests follow them into the lifts.|We booked 2 separate rooms but were upgraded to a 2-bedroom apartment with 2 en-suite bathrooms. Many thanks!|The all-men staff at the reception counter are exceptional. There are very polite, pleasant, helpful, friendly and professional.|A staff helped us at the laundry room when we had a problem with unattended laundry left by guests. A staff also told us about the Surau (muslim prayer room) on the 3rd floor for use after we checked-out.|The suite rooms are okay and all the amenities are adequate. The apartment is clean. The bath towels are a little off-white, with a slight burnt smell - probably due to overheating in the dryer.|To use the laundry room, guests will pay 30 ringgit at the reception in exchange for tokens. The maximum load for washing and drying up to 6 kg.|The swimming pool area is also on the 5th floor. Its quite big and unfortunately there is no lifeguard.|The only issue we had with this hotel is the changing of lifts from the suites to the mall lifts at the 5th floor every time we go in and out. That is the only hassle for us.|Otherwise, for the amount the hotel cost, we are satisfied with...
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