Leo Palace Hotel @ WTC — Hotel in Kuala Lumpur

Disappointing Stay at Leo Palace New Wing – Junior Suite Not Worth It

I booked the Junior Suite at Leo Palace New Wing because the listing on Agoda clearly showed that the room comes with a bathtub. Upon check-in, I was given Room 8901, which did not have a bathtub. I went down to the reception to clarify, assuming it was just a mistake.

One of the receptionists, a lady wearing spectacles, came up to check the room with me. Honestly, she was not helpful or professional in handling the issue. She eventually showed me Room 8902, which was the correct Junior Suite with a bathtub. I had to shift rooms, which was inconvenient, but I was willing to move on.

Then came the real issue — the air conditioning wasn’t working properly. I was told to wait 10 minutes for it to cool the room, which I did. Before heading out for dinner, I informed the same receptionist that the aircond still wasn’t cold. Her response? “There’s nothing I can do since I already changed your room.” Seriously?

To make things worse: • The fridge wasn’t working • The shower water pressure was weak • Even the first room (8901) had aircond problems

A Malay gentleman, whom I believe is the supervisor, said he would check with the maintenance team. After returning from dinner, I checked again and the aircond still wasn’t working. I went down once more, and this time a male receptionist told me again to “wait 10 minutes” – even though the aircond had been on since I entered the room hours ago.

At this point, I was exhausted and frustrated. Eventually, I was downgraded to an Executive Suite, where the aircond finally worked.

What made things worse was the unprofessional attitude of the receptionist with spectacles. She clearly needs better customer service training. While I was explaining my concerns, she was eating peanuts and barely listening. As a receptionist – the face of the hotel – please show professionalism. It’s unacceptable to wear slippers behind the counter while in a coat. You are representing the hotel, and first impressions matter.

In short, this stay was stressful and disappointing. The Junior Suite is clearly not ready for guests, and the customer service was lacking.

⚠️ Avoid booking the Junior Suite – it’s not worth the price, and the experience was far...

I booked 2 rooms here. When I arrived with my boys, one of the room was ready but unfortunately the other one was not ready yet. The staffs were very friemdly and helpful...he appologised & promised tonsend the card for the other room once it was ready. Luckily, we were about to go out anyway, hence there was no need to have both rooms ready...at least we have 1 to put our luggages in for the moment. When we returned, the room was ready & I received my key card.

In term of room quality, well...I would say the rooms were what you paid for. They suit the price. Though, sounds & noises from the next rooms were quite obvious...but after a while, they could become subtle.

The main reason for me to choose & book this place was for its swimming pool which my boys really enjoy it. Unfortunately, the rain did cut their moment short in most of the time. This situatiin was beyond the hotel management though to solve....😅😆😆...installing a roof might depreciate the view though...hence, wnjoy the moment while it last, right?

Service by the house keeping was superb. They did come to give new towels, water bottles & 3 in 1 coffee packets.

Location wise, well...there was no doby nearby (but I could have I missed it). The nearest KK mart would be on the otherside of the road. There were many eateris though so you will not get hungry. Brag booking was very easy...there was a waiting area which was open.

I would recommend anyone to stay here because this place does offer what we need...in an...

Hotel Review / Feedback – Leo Palace Hotel New Wing KL

I am very disappointed with my recent stay at Leo Palace Hotel New Wing KL. There were several serious issues that need to be addressed:

The bed sheet provided had visible stains, which was unhygienic and unacceptable. The breakfast was not up to standard — only a small portion of plain fried rice with an egg and a cup of drink was given. It was not buffet-style as advertised, and this should have been clearly stated in the app to avoid misleading customers. On the second day, breakfast was not provided at all. When I inquired during check-out, I was told the café was closed after 9 a.m., but no such information was ever communicated to us in advance. Essential room facilities such as the mini fridge and in-room telephone to the reception were either unavailable or not functioning. Housekeeping staff entered the room without permission, violating our privacy. Based on this experience, the hotel does not deserve a 3-star rating. There was no WiFi service available in the room, which was inconvenient and disappointing. The price paid was not worth the value received. It would have been better to book a room without breakfast. Very disappointed overall.

I hope the hotel management takes this feedback seriously and improves their services. Guests deserve transparency and quality service that matches what...