St. Giles Boulevard Hotel Kuala Lumpur — Hotel in Kuala Lumpur

We’ve been here for quite number of times, and this is our first time having such unpleasant stay. Thus, I’m taking my time to write this review to share my frustration.

First – BROKEN BED I was first felt the crack about 3am in the morning, had uneasy feeling as the bed is a bit uncomfortable and uneven. I did checked but didn’t notice anything. Or maybe I was too sleepy or tired at that time.

7am- As I woke up from the bed, I heard the crack again!!! 100% sure the bed is broken. (Refer picture). Then I called the front office , they sent someone to come and checked. That someone came to the room, 10 minutes before 8am. WASTED ALMOST 1HOUR OF MY TIME. He just came to confirm, the bed is indeed broken.

8.30am – NO FURTHER ACTION. I called the front office again, they said will change room. I was like, sure you have to. Then I have to wait again, for them to assist with the room exchange. ANOTHER 30 MINUTES WASTED!!

9 am – Someone showed up at the door. Her first word was, “We have upgrade your room to Suite but you have to checkout by 12 unless you want to extend your stay”. Honestly for me, it was very rude. She was like by giving free upgrade, she can settle everything as if I really look forward for the upgrade. You have wasted my time about 2 hours and you are giving me this attitude just by offering room upgrade. I valued my time more than my money! Plus, I am travelling with my 2 months old baby, so I tend to get emotional when my time was wasted like that. I might misread her, but she could be more polite and be empathic to the guest. It would be nicer if you ask whether the guest prefer late checkout or room upgrade.

Second – ROOM No hair dryer – As someone with hijab, you need to dry your hair before put on the hijab. And it is very frustrated to find that there is no hair dryer when it suppose to be there! Again, wasting my time!!

Leaking jug kettle – Travelling with babies, hot water is a must. Leaking kettle is another disaster for this stay. But they come and replace it as soon I complaint.

MAKE UP ROOM. I’ve press the MAKE UP ROOM button, and purposely call just to make sure that they are aware of my request since this is the holiday season they might be busy and overlooked. Make the request before we went out for shooping around 5pm. And we come back at 10pm, the room was exactly as when we left. They didn’t come to make up the room!

The worst part is my baby was acting up and I could not put her to sleep as the room is not ready! Called the front office 3 times, talked with the Duty Manager then around 10.30pm only the housekeeper come in. Luckily, they were good and fast.

Super duper frustrated with your service and hotel this time!! Still because of your location and room size (compared to Cititel), I would maybe still come and stay here again. But please improve.

On side note: Thanks to FO Hana, whom very helpful and attentive during my phone call reservation. (my call was...

St. Giles Boulevard, also known as The Boulevard – A St Giles Hotel, is a 4-star establishment situated in Kuala Lumpur’s Mid Valley City, Malaysia. This strategic location places guests within the Mid Valley Megamall, one of the city’s largest shopping complexes, offering easy access to a variety of retail outlets, dining options, and entertainment venues.Location and AccessibilityThe hotel’s prime location in Mid Valley City ensures that guests are well-connected to major commercial hubs and popular tourist attractions. The Mid Valley Megamall, directly accessible from the hotel, provides a comprehensive shopping experience. Additionally, the hotel is conveniently linked to the Mid Valley KTM Komuter station, facilitating easy travel to other parts of Kuala Lumpur.AccommodationSt. Giles Boulevard offers 390 rooms, each designed with modern aesthetics and comfort in mind. Guests have praised the cleanliness and comfort of the rooms, noting that they are well-maintained and provide a relaxing environment. Some reviews highlight the spaciousness of the rooms, contributing to a comfortable stay. Facilities and AmenitiesThe hotel features a range of facilities to enhance the guest experience: • Dining Options: Guests can enjoy a variety of culinary delights at the hotel’s restaurants, offering both local and international cuisines. • Fitness Center: A well-equipped fitness center is available for guests looking to maintain their workout routines during their stay. • Swimming Pool: The hotel boasts a swimming pool, providing a refreshing option for relaxation. • Business Services: For business travelers, the hotel offers meeting rooms and conference facilities, equipped with modern amenities to support various business needs.Guest ReviewsGuests have consistently rated St. Giles Boulevard highly for its location and accessibility. The direct connection to Mid Valley Megamall is particularly appreciated, as it offers convenience for shopping and dining. The staff has been commended for their helpfulness and friendliness, contributing to a welcoming atmosphere. Some guests have noted that the hotel is undergoing renovations, indicating a commitment to maintaining and enhancing the property’s standards. ConclusionSt. Giles Boulevard offers a comfortable and convenient stay in Kuala Lumpur, with its strategic location in Mid Valley City providing easy access to shopping, dining, and entertainment options. The hotel’s modern amenities and attentive staff contribute to a positive guest experience, making it a suitable choice for both leisure and...

Firstly, I would like to compliment everyone at the reception for being extremely attentive and friendly during our arrival and every time we walk by it. Siva (I hope I got his name right) was so helpful in assisting me navigate the Grab app so I could get a ride to the US Embassy. He made sure I had the correct pickup point at the hotel lobby and not the mall North entrance. It made such a lasting impression on me and I am extremely thankful for that. I had wanted to compliment him after my return from the embassy but did not manage to see him. The Boulevard hotel has always been close to my heart as I have stayed there with my parents as a child and teenager. We have fond memories of the hotel. Now that I am a working adult, I was exuberant to be able to bring my mother to KL for a girls’ shopping trip and stay at your hotel on such a great price. Nonetheless, I wish to highlight a couple of issues I had. A newly renovated room does not mean much when the floor is dirty, carpet stained and bedding torn in several places. When I call housekeeping about this, they were apologetic and sent someone to clean up. The housekeeper lamented that they were short of staff. With a RM50 charge per room, the inclusive breakfast was extremely disappointing. On the first morning, Wild Rice gave us 4 options; Toast, Nasi Lemak, Porridge, and American Breakfast. When I asked if the American Breakfast came with toast, the staff sternly told me I could only have ONE item. American Breakfast was good though. My mother ordered the Nasi Lemak so imagine our surprise when it was literally just nasi lemak with sambal, anchovies, peanuts and hard-boiled egg; no sides of curry chicken/rendang or any kind of meat accompaniments. We ordered coffee and it did not come with creamer of any kind so we had to request. On the second morning, we were once again provided the exact same options for breakfast. I again ordered the American Breakfast but most of what was served was lukewarm at best. Hash browns were cold. My mother decided to try the porridge. It was also lukewarm. I am no chef but I like to think porridge is meant to be steaming hot when served with its condiments which were rightfully cold. So for RM25 per person, your breakfast quality and options hardly seem worth it. Being ala carte menu, I would expect that the food served to be freshly made to order. I understand that the pandemic has affected everyone, particularly the tourism industry but if this is the standard of your hotel now, I might as well have paid half of what I spent for...