Number76 Hair Salon - Gardens Mall — Local services in Kuala Lumpur

My wife and I had visited the Gardens Mall outlet on 8-Dec for the complementary baby hair shave and a hair cut for myself. We had made the appointment via your website on 30-Nov to secure the booking - 2.30pm and 3.00pm respectively. My wife had also WhatsApp message the hair stylist (Deven) to confirm on the booking.

We arrived at the outlet around 2.15pm on the appointment day. We were told to wait. We had to wait patiently with baby in my hand until around 3.10pm for the baby hair shave and further for my normal hair cut, I had waited until 3.30pm for the hair wash (prior hair cut). In fact after the baby hair shave, we asked the stylist if we are going to wait long for my hair cut as my baby is uncomfortable after the hair cut and it’s nearing baby feeding time as it was delayed for her haircut (supposed 2.30pm but dragged to 3.15pm). The stylist kept saying can can wait me a while. Through out our one and a half hour there he kept telling us to wait a while, wait a while without a definite timeline or at least let me know how many customers are ahead of me and estimated time of waiting so that I can have a choice to either wait or settle my baby first or leave since it is way passed my booking hour. After the wash, I were unattended again and no updates on when is my turn while I saw the hair stylist is busy serving other customers around the outlet. I asked the staffs around on how long am I going to wait. The staff came back saying the stylist says wait a while (again). I then decided to walkout as I felt no respect and irresponsible from the stylist.

We are bringing our baby (1 month old) together with us and she was not comfortable after hair shave. It’s simply irresponsible, inconsiderate and lack of sympathy from the staff. He can serve other customer without updating us on the timing and just left us unattended. We even had to request the drinks ourselves (no one served one and no one bothered to ask). Mind that I am not a walk in customer. I have made my appointment in advanced and I’m expecting to be served around my booking time as this is the point of making reservation.

It also shown poor time management practiced by the staffs/ the outlet. And, I do not want to spend my precious 1 hour ++ of family time at the outlet in view of the service rendered by your staff.

It was a truly disappointing and awful experience. Think twice before appointing the stylist (Deven) or even the Outlet.

Note: I have raised a complaint via FB messenger and to the outlet itself on 8-Dec, but no positive...

Formal Complaint Against Director Hair Stylist Peter Tan - Unprofessional Conduct and Severe Negligence

To Whom It May Concern,

I am writing to file a formal and urgent complaint regarding the unprofessional, negligent, and unacceptable conduct of your Director Hair Stylist, Peter Tan, during my visit to Number 76 Hair Salon on October 21st at 3:30 pm. I demand immediate and serious action be taken, as his behavior and service have not only caused severe damage to my hair and scalp, but also demonstrated a complete disregard for customer care and safety.

During my appointment, Peter Tan performed a digital hair perming procedure. His gross incompetence and negligence resulted in the following:

Scalp burns due to his improper application of the perm close to the scalp, severely damaging my hair. The digital perming machine was clearly defective, yet he irresponsibly proceeded with the procedure. The heat setting was set too high, resulting in my hair being completely burned and destroyed. Complete lack of attention and care throughout the procedure. Instead of focusing on my treatment, Peter Tan continuously left the room to attend to other customers. His assistant was left to handle the process, which was done incorrectly, further exacerbating the damage. The assistant clearly lacked the proper training and knowledge required for such a delicate treatment. I was forced to wait over 2 hours just to have my hair rolled, as Peter Tan repeatedly abandoned the session due to his so-called “busy” schedule. This blatant disregard for my time and the service I paid for is unacceptable.

This level of service, especially from a Director Hair Stylist, is appalling. I am now left with severely damaged hair and scalp burns due to his recklessness and incompetence. His unprofessional conduct has caused me significant emotional distress and physical harm.

I demand an immediate resolution to this issue, including full compensation for the damage caused, a formal apology, and strict disciplinary action against Peter Tan. If this matter is not handled with the utmost seriousness, I will have no choice but to pursue legal action and report this incident to consumer protection authorities.

Failure to address this complaint adequately will result in further escalation, including but not limited to negative reviews across public platforms and legal proceedings.

I expect a response within 48...

I have gone to 76 a few times, getting my hair cut, fringe trimmed and hair coloured before. Previously, there was a standard. I first went for the junior stylist and they were careful with the details and giving exactly what I wanted. I went for the fringe cut (which the system for it is quite inconvenient as we can’t make any appointments for it and just have to be lucky to get it) the first time and the stylist was also very detailed and patient about it so I was still satisfied.

However, recently I went for my fringe cut again where I waited for an hour because we can’t make bookings for those but I understood due to the system and the lack of stylists. I had no problem waiting. But once I came back, they told me I still had to wait a little longer which I was fine with but I was starting to feel a little frustrated with this system because it’s putting us customers at an inconvenience. You offer the system but the system is flawed. Your customers are willing to wait and the service (described below) is what we get instead. I did wait a little bit then I was told I could get it cut. The stylist I got is listed as the Branch Manager and as that role, I can say he did not fulfil it at all.

He didn’t ask exactly what I wanted. When he first served me, it seemed like whatever I was asking for was an inconvenience to his schedule, looked and sounded very impatient. Before he even clarified what I wanted, he just went for a big snip at my bangs. Then only after, did he clarify with me about what I wanted. Now my fringe is crooked and I have no idea how to even style it properly but to clip it up and wait until it grows out on its own. Even when asking him to somehow style it, he seemed annoyed that I was asking for that service.

To me, if the salon you’re working at provides this service, even if it’s free, especially as a Branch Manager, should know to uphold the standards as an example for your colleagues. As a stylist as well, you should know for hair, this is a sensitive thing for many people. A 5-10 min inconvenience for you would now define how one person looks at themselves for at least the next month. I am unsure how they can compensate for this as for a well-known salon, this was a rather...