Hotel Ticuán — Hotel in Baja California

I stayed in the Hotel Ticuan in November 2024 and it was super clean and modern, with a nice design in the regular single room. ||Room|There were two free water bottles in the regular single room with a King bed. There was a Do Not Disturb sign, but it wasn't on the door. It was with the hotel directory. There was a view of the street with houses and apartments on a hill and the setting sun.||What I disliked the most about the room was that the time on the digital clock turned off every time I left the room and it needed to be reset upon returning. That's because you had to insert your key card into a slot at the door to put the lights (and the digital clock) on. I never did figure out how to set the alarm on the clock.||There was a little bottle of clear shampoo - which strips dyed hair of color, and zero conditioner. I couldn't wash my hair over the course of the stay because it is waist-length and without conditioner, it couldn't be de-tangled combing it out.||Also offered were a small facial soap bar, a small body soap bar, small bottle of body lotion, a small shower cap and a shoe polisher.||There was no sink stopper to hold water in sink. There were no washcloths. I used the one hand towel instead.||There was also a tiny coffeemaker with packets of coffee and Styrofoam cups and a square plastic ice bucket.|There was no mini fridge, but there was a small safe.||None of the rooms had bathtubs (I asked when making reservations) except for the luxury room with a huge Jacuzzi tub, which I read on another comment takes 30 minutes to fill.||The A/C in the room could not be turned lower than 17 celsius degrees.||There was no closed captioning on the room TV. There was an option for it under Settings, but it wouldn't turn on.||There was some some occasional booming or a loud car or police sirens out the window, but I didn't hear any loud noises when it was time to sleep.||One afternoon on the second day, two people knocked on my door at about 1:30 p.m. - a man and a woman. The man held up his phone for me to read in English that the room needed to be sanitized. He sprayed along walls and in corners. Not sure if it was sanitizing spray, bug spray or hotel people just checking to see if there was anyone else in my room.||Lobby|The lobby was always sparkling clean. There were six comfortable leather couches and two leather chairs for people to sit and converse or to wait for their transportation.||Albahica Restaurant |I had excellent green enchiladas (#2), tortilla soup, and chocoflan. I liked them so much I ordered them every day. The portions were very big for about 210 pesos. They charged for limonade refills (40 pesos each), but it was so good, it was worth it. The food is cheap for the size and quality. ||There were four TV's that could be seen from inside and outside of the restaurant. I ate dinner at varying times every day at the restaurant and it was never even half full. Mostly there were just one or two other tables with people at them. ||The waiters were friendly, but you had to wave them down if you needed anything, such as another drink or dessert or the check. ||Business Office |There are five computers and a small printer in the guest business office. I never saw anyone in the Business Office. The space or the neighboring Wedding Office space would have been better utilized for a small store that sold toiletries. ||Wedding Office|Next to the business office is a small room to arrange weddings with menu and flower vendor brochures. No one was ever in it during my stay.||Cell Service and Internet|The cell reception and Internet worked great everywhere for me except for one time in the breakfast buffet room. You had to ask at the front desk for an Internet password because they don't automatically give it to you when checking in.||Employees |There was an extremely friendly valet (tall with glasses) that held the door open and smiled and greeted people as they were coming and going. All of the employees should be that friendly. There was always an employee sweeping or mopping the circular drive in front of the hotel whenever I walked out and it constantly sparkled.||While the receptionists at the front desk were not rude, I would not call them friendly either. The receptionist that I talked to on several occasions only smiled slightly in response when I gave her a big smile. These are the people that deal the most with visitors and guests and they need to be the friendliest people you can find or people will not return. It was the same with the restaurant cashier.||The restaurant cashier kept taking waiters' tips in the restaurant the first two days, so I don't know if the tips ever got to them. Thereafter, I made sure to hand the waiters their tips directly.||Many employees did not speak English, but you could easily communicate with gestures. Surprisingly, the non-English speakers were much friendlier than the English-speaking employees and smiled a lot more.||Breakfast Buffet|The breakfast buffet was free if you're staying at the hotel, but each day, you have to go to the front desk and ask for a buffet coupon and they have you sign your name on a room number register.||Breakfast buffet selections - half the items were dinner entrees. There was an empty tray of scrambled eggs the first day, but a full tray of them on subsequent days. The pancakes were great and fluffy. Fruit offered on the buffet were chunks of melon, pineapple, watermelon and whole bananas. Two cereals were offered: Fruit Loops and what looked like Cocoa Pebbles. The coffee was so-so and the coffee cups held only about 6 oz. They had milk and almond (or oat?) milk for the coffee and regular sugar, raw sugar, green Stevia, yellow Splenda and Coffee Mate packets. Some orange drink that I guess was supposed to be orange juice was merely orange-flavored water. There was reddish-purple grape juice. There were no pastries as advertised. Not all food was labelled on buffet but there were pork ribs, pork rinds in green sauce, ranch steak, chilaquiles, what looked like chicken in a green sauce, boiled eggs, sausage, beans, fried potatoes, and a big pot of oatmeal with granola and raisins. The tables in the buffet/banquet dining room were all large with five seats each, but that could probably accommodate three more people. There were locals that came to the breakfast buffet I think because they were dressed in uniforms. ||The breakfast buffet employees constantly hovered nearby and if your plate was even close to being empty, they'd swoop in to take it away. I had to stop them several times because I wasn't finished eating.||The music was often way too loud in the breakfast buffet room. ||Hotel Bar|I never saw people in the bar or the business center, but I wasn't up late either. There were three TVs in the bar. They have a nice selection of liquor on the wall though. There are nine high top tables with three chairs each and a comfortable seating area of sofas that could seat approximately 20. ||Spa|The Spa and Gym could only be reached via one elevator near the front doors of the hotel and were on the fourth floor. They (and guest rooms) could only be accessed with a room key card.||There were two restrooms - one for each gender - in the lobby of the Spa/Gym area.||The spa phone number was busy the three times I tried calling. I had to call the front desk to get the spa to call me. I had to pay for my massage in cash for some reason, they said over the phone. Their deep tissue massage was $85 USD. My massage was nice and deep with some interesting circular techniques and squeezing at the same time that I had never had before, but which I liked. It was soothing and relaxing. Grape seed oil was liberally applied and smelled great. The next day I told the front desk that I would have gotten another massage if I didn't have to pay in cash and she said you could pay by credit card for a spa treatment at the front desk. There's supposedly a free sauna in the spa.||Gym|The gun had machines for both the lower and upper body:|Life Fitness seated leg curl, Life Fitness leg extension, two Life Fitness ab crunch benches, Hammer Strength pull down machine, Hammer Strength shoulder press, Hammer Strength incline press, Hammer Strength abdominal crunch. There were also two recumbent exercycles, three stair machines, four treadmills, a free weight area, three large exercise balls, a water cooler with cups, two plasma TVs, doctor's scale, six non-locking lockers and energetic music playing at an acceptable level.| ||Nearby|The hotel was a close walk of 5 minutes to my dental clinic and the historic district. There is a 7-11 and two Oxxo foodmart stores nearby as well. In very close proximity is a large casino and a disco nightclub.||I own a security company which does mystery shoppings. There was a satisfaction survey in the room. Owners should know that 9 times out of 10, if that form contains any negative feedback, they will never see it.||I returned in March 2025. ||The front desk check-in girl knew very limited English. I asked for a room with a view and I got a great view of a gray wall only a few feet from my window. The next morning, I asked for a different room and was upgraded to a Jacuzzi tub room for more money. Neither room was the price advertised on Hotels.com. The hotel itself charged more, even though I booked through Hotels.com.||There were stains on the sheets in the first room. The hand sanitizer dispensers were empty on the 1st and 6th floors but were quickly filled when I brought it to their attention.||My TV remote only worked up close, but was fixed (with tape on the remote) the next day when I told the person at the front desk.||While the breakfast buffet was still good with the same offerings, the scrambled eggs were always nearly empty and the oatmeal was mostly milk with a few oats in it. The buffet attendant during the week was very attentive filling coffee cups, but the Saturday attendant was nowhere to be found most of the time. ||I had what was supposed to be a deep tissue massage with Alba, but it was more of a Swedish massage and I did not do a second one the next day as I had on my first visit. ||The food at the restaurant was just as great as on my first visit. The tortilla soup in particular was huge and tasted delicious.||I would...

We wanted an extended weekend in Tijuana and picked the Ticuan Hotel as a luxurious place and booked the master suite with a hot tub in there.||Sorry to say, but it was such a disappointing place.||It started already at the check in.||Seems like the people there where not very happy to see us. They did not respond to our greeting and acting like we would molest them.||Getting to the suite, we thought we where at the wrong place.||As long time traveler, we expect a suite to be a generous, spacious accommodation consisting at least of two rooms, a bed room and a living room.||It was just one room with a console in the center with an TV on top. See the picture!||Since Tijuana is a little cold in December, we where looking for a heater. There where no thermostat to be found and no instruction at all, neither for the TV nor for a heater.||We finally figured out that may be the A/C might be also a heater. Turning it on and setting to a higher temperature, at first cold air air came out, but after some time it feels like it is warming up and finally it started to heat.||We took a little stroll in town and had a great dinner. Then we wanted to get a "night cap" at the bar, but what they called a bar was a kind of small dining room with no bar tender since a bar was missing.||Tired as we where we went to sleep early.||At 23:00 hours we woke up from an terrible, infernal noise. It turned out that there was a discotheque and their speaker where running on full blast. I downloaded a DB meter on my phone and it was reading between 112 db with peaks of 132 db. A 747 is more quiet at starting.||Believing that an ear plug would help, we found out that it is worthless. The bass from the sound where vibrating in the whole body. The infernal roar went until the morning at 4:00.||Next morning we had to check in for breakfast. Yes, you have to check in with proof that you are a guest.||It was a very nice and generous buffet with mostly typical Mexican food. Really delicious.||We ask at the check in counter for moving to another room or another hotel, getting our payment back, but they told us that it was the only noisy night and the next night will be quiet.||I don't want to use a profane language, but of course the next night again the unbelievable roaring.||Now lets talk about the accommodation.||The closet contained a little safe, but since there was not enough light in the floor nor in the closet, it was impossible to read the instruction since it was pretty dark there in the corner.||As visible in the picture, there where a really generous supply of coat hangers. 4, yes, four wire hangers even connected to the bar so that you can't take them out or god forbid somebody might steal them.||The bath room had a few "well used" towels and a generous supply of soap, one 2" x 1.5" at at the sink and the same at the shower. Of course no shampoo, the bar should do it. The shower themself was really great and had always hot water.||Only missing was a grab bar since the shower was really big and with soap in your face you need sometimes handles to hold on when out of balance.||Since there is a hot tub in the "suite" it was inviting to use it.||It is recommended to make an accident insurance or may be even a life insurance.||To get in there, there is no grab rail, the tiles are very slippery when wet, nothing to hold on when balancing in to the tub.||Contrary to a regular hot tub there where no built in seats. You have to sit on the bottom and in such abnormal position, in not time there will be cramps in the legs.||Climbing out is a real adventure too and NEVER do it alone, at least to give a helping hand or may be call the ambulance when slipped and break a bone.||All in all, it was an "interesting" experience we don't...

I was recommended this hotel and decided to try it, all was going fine I was in town to visit family ,I checked in and was great , I went to get my family who live in the city to go out and when I were about to go into the elevator a lady named lizbeth sajo is one of the employees checking ipeople In yelled at us stating they could not go in the hotel, even though before hand told them that they were coming to go out , She said : this type of activities are not allowed .. treating my family as if they were prostituís .. I was livid and I asked her if she was policing all people going into the elevator and she had no answer, I stayed there a while and people were getting in the elevator and coming out of the elevator and she never once asked anyone going in what their business was or not even if they were guests in the hotel, I have been in hotels all over the world, London , paris , Rome and never guests are treated this way , only at Tijuana’s ticuan.. and only by this Lizbeth lady , the others were friendly.. I was livid and lost my money because I went to the grand hotel who are more classy personnel , not low life’s .. will never go back .. enjoy my free money.. I am from Mexico living in the USA but it is sad that my people bow down to light skin people still in the 21st century and discriminate against their own.. police stopping you for no reason to get money .. it happened to me the same day.. Mexico change , Ticuan change.. stop...