Hotel Lindo Ajijic — Hotel in Jalisco

First a bit of context. My wife is from central Mexico and I am from the Midwest USA. We live and work in central Mexico. Before COVID, we traveled extensively throughout North America and Europe. We are both bilingual and bicultural. ||||We had a trip to Guadalajara planed for New Years and we decided to leave a day early to see Ajijic. We did not have reservations. My wife looked on line for a hotel during our 5 hour drive. She noticed that the prices that on the website that offers reviews and prices from several booking services were rising as she continued to look, so we decided to go directly to the hotels in which we were interested. ||||Hotel Lindo Ajijic was the first hotel we went to, they had a room and parking. The price that they gave us was half of what we were seeing online. The hotel is beautiful!! The gardens, the pool, the hot tub, the guest common areas, and the kitchen area are all extraordinary. The neighborhood is very nice and quiet. The streets are well maintained (this is very important in Ajijic as most of the pueblito is horrible). The staff was excellent. ||||One of the best features was the kitchen area. In the morning the staff prepares breakfast for the guests and it is wonderful. The rest of the day, the area is open to the guests to prepare their own food. Also, the area has a beautiful view of the pool area, garden, and a bit of the lake.||||We were in room 5. It was very nice and smartly decorated and clean. The bathroom was a bit tight but all the doors opened completely. ||||Now the reasons I did not give the hotel 5 stars. The air conditioner made horrible noises, grinding, banging, and squealing to name a few. The noise seemed to be cyclical as the noise would stop and a short period of time later, would resume in the same pattern. The noise was such that it was difficult to sleep and it would wake you up. The window did not open, so your options were to deal with the noise or the heat. When we checked out, we informed the staff about the noise. They acted surprised and said they would check into it. The staff had to know about the noise as the room is above the reception desk. Also, the sheets were quite itchy and uncomfortable. ||||The pueblito Ajijic was a huge disappointment, especially close to the lake. My wife and I travel extensively throughout Mexico and have visited many of the pueblitos mágicos and there was no magic in this pueblito; other than some consider it magical. It is dirty, there was dog feces on every street, garbage, and no control of the traffic or parking. I doubt that we will ever return to Ajijic but if we do, Hotel Lindo Ajijic will be our first choice. Note: we did meet another couple that told us that the other pueblitos in the area are much nicer, that the original residents did not want to change anything in...

First, there were no complaints about the condition of our room - nice bed, couch, modern bathroom, etc. We would prefer to have the toilet more closed off from the room, but guess that's a cultural thing. ||||What there was of staff were friendly and accommodating, but arriving very early in the morning there was no one to open the gate for us. We stood in the street pushing the buzzer for about 30 minutes until another guest came and let us in - his wife was being woke up by the buzzing, and not happy. Then, we waited in the office area for nearly two hours before any staff showed up.||||Breakfast starts pretty late - 8:30 or 9:00 - and was OK, very basic. No sign of any management most hours. As another review stated, the walls are thin. You can hear other guests' conversations, plus there was a hot-water heater (we think) making loud gurgling noises at night.||||The pool was not warm and the hot tub was more of a warm tub.||||The location is somewhat away from the main town, but walking distance to a Waffle House (8AM) and another nice restaurant (8:30) next to it.||||Next visit, I think we would try to find a B&B with more attentive managers nearer the Malecon (which is a wonderful walk). Try Oui Oui restaurant, where we had our best meal of the trip. Their charcuterie (sp?) tray...

TERRIBLE Me hicieron mi fin de semana una pesadilla. El hotel dice q la alberca es climatizada (no estaba caliente) Jacuzzi (agua fria) la habitación q nos asignaron estaba separada del hotel y el jacuzzy afuera en un patiecito al aire libre y el agua fria esto fue el 4 DE ENERO 2019 obviamente a mi llegada 11:30 revise todo eso y les agradecí y explique que no deseábamos quedarnos en esa habitación íbamos a celebrar a descansar y disfrutar del jacuzzi así era imposible, pedí otra habitación y me dijeron q no había e incluso me recomendaron un hotel cercano que tenia jacuzzi en la habitación, me pidió el chico David muy amable q solo cancelara en booking, asi lo hice alas 12:00 y a las 2,30pm me cayo un cargo a mi tarjeta por $7,389.90 cargo total de la hab por 2 noches y cargos por show,,, de inmediato me comunique con el Gerente y me dijo q asi era el procedimiento,, ....Entiendo le dije pero no fue no SHOW yo vine revise las habitación pedí me cambiaran y les explique el porque no queríamos esa q ni en las fotos aparecía deseábamos quedarnos, en una habitacion q segun tenia jacuzzi dentro como en las hermosas fotos, en esa que nos asignaron el JACUZZI Estaba en el patio y al exterior ,, seguramente seria una pulmonía segura mi esposo traia gripa ,, en ese momento debió decirme q me cargaría esa cantidad y que me tenia q hospedar ahi a fuerzas , en el hotel en esas condiciones q no eran las q ofrecían en su publicidad. Jamaz me reitero eso. El cargo ni siquiera fue por no show,porque esto procede cuando no te presentas en un hotel y es despues de las 6pm y normalmente es por 1 noche y fue total y se que algo se puedo hacer, si el me lo hubiera dicho antes de hacerme el cargo total y sin que yo supiera ,, pero este supuesto Gerente hizo el cargo a mi tarjeta a la brava. No se vayan con la finta la habitación de abaja q nombran ellos discreta es una improvisación mal planeada. no esta en fotos. Espere 15 días para que se comunicara conmigo en atención a mi queja y mi molestia y jamas fue así . Lamentablemente no les interesa el cliente MIENTEN ABUSAN Y DEFRAUDAN, Esa no era la manera, estoy en proceso de DEMANDA ante lo que tenga q hacer y Piensen dos veces antes de llegar a ese lugar q en fotos se ve maravilloso y de lo que ahi se anuncia ni el 50% es verdad y los comentarios seguramente son mentira también.. esto no es para el personal como David q me atendió al llegar, Lupita quien me recomendó el otro hotel pero ambos tampoco me reiteraron q aun asi me cargarian toda la estancia, estoy muy molesta con el INCOMPETENTE Y PREPOTENTE Gerente q no quiso darme nunca su nombre y entender mis razones.. Se que muchos opinaran otra cosa y que bueno pero esos $ $7,389.90 es una buena cantidad para que te hagan pasar una mala experiencia de un deseo de descansar despues de un año de arduo trabajo. Lamento muchísimo, esto ya que tenemos oportunidad de salir bastante y a hoteles de alta calidad era solo un fin de semana y en ese hotelito y que experiencia...