Casa Biulú — Hotel in Oaxaca

I stayed in this hotel in Jan 2022 with my friend in their Exec. Studio Suite. It was absolutely my worst hotel experience. (I am frequent traveler). Everything was abysmal and outrageous, including the utter and complete disrespect shown to us by the owner (who lives on site) and her staff, the nonexistent services which were advertised on this site (the wifi could not be accessed from the room), dilapidated furniture (see attached pictures), trash below the room which could be seen from the balcony, towels which felt like sandpaper on my face, and no replenishment of toiletries. I requested an extra bed and agreed to pay extra but they provided the absolute worst mattress for the extra bed (basically a sponge mattress which is the cheapest that they could find). When we complained the following morning after my friend basically had no sleep the prior night, the owner took our complaints personally and rather than making things right as any professional in the hospitality industry would have done, she and her staff actively sought to make us feel unwelcome. At breakfast, they rudely refused to give me an extra cup of coffee even though they advertised on this site that breakfast was free, and even argued that breakfast was a "courtesy" which could be taken away. The owner then said that we could leave if were not happy. I could not believe how offensive they were! Stay away or they may try to ruin your vacation! These people know absolutely nothing about...

Not worth the price, would not stay again.

The good: homemade bread (bruschetta/ breakfast), good wine for happy hour, saltwater infinity pool, dog friendly, AC worked great, amazing views, comfy bed, quiet

The bad: room was dirty, grounds were not clean/maintained well, wifi did not work in my room, views obstructed by construction projects that have clearly been in progress for a long time (put a screen or fence)

The understandable/neutral: location offers a great view but be prepared to walk/ drive straight uphill, some mosquitos in the room, it's continental breakfast, you must pay extra for hot breakfast (pictures on Google and website are misleading)

The photos I posted are of a casual walk between the public spaces and our room. Trash and debris everywhere and pathways made difficult by neglected...

Lo diré como es: no entiendo por qué este hotel está tan bien rankeado.

Es una casa de verano con muchas habitaciones. No hay servicio de desayuno, bueno, dicen que tienen, pero no es verdad, puedes bajar a pedirlo y te preparan lo que tengan, pero no esperes demasiado y toma en cuenta que se van a tardar como media hora en prepararte unos huevos porque no están acostumbrados a servirlo.

Yo reservé a principios de enero, cuando llegué el "portero" me dijo que igual y hasta podrían cambiarme de habitación porque había muchas libres mejores que la que yo había escogido. Por supuesto la dueña opinó lo contrario y me dejó en una habitación que tenía enfrente una construcción, claro que nadie te avisa que el "hotel" está construyendo nuevos cuartos. La vista que yo tenía eran hermosos albañiles trabajando en sus obras.

La playa está lejos, tienes que caminar 15 minutos y bajar por un camino de terracería bastante feo. Si te equivocas puedes entrar a un terreno que tiene un perro bastante hostil, o sea, corres peligro (igual te dicen que es culpa de los políticos que esté así).

Repito: es una casa, no esperes servicios después de las 5 de la tarde, de hecho ya no hay nadie para atenderte a esa hora, bueno, el portero dice que siempre está al pendiente, pero cuando lo llamas no está o se está bañando o simplemente se está rascando las bolas fuera de su lugar (eso es algo que tampoco te dicen).

Sí, aceptan perros, pero en el lugar vive un perro rescatado bastante hostil con otros perros. Así que si llegas con tu mascota, prepárate para que el perro ese te ladre cada vez que pases... y que nadie le diga nada.

Claro, la gente es bien linda. Todos ahí, incluyendo la dueña italiana, sonríen todo el tiempo. De eso a que te hagan sentir a gusto, ya es otro tema.

Esa zona de Zipolite con "casas-hotel" en el cerro no es la mejor para hospedarse si quieres un estar cerca de la playa o si quieres un verdadero...