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Kimpton Aluna Resort Tulum — Hotel in Quintana Roo

Name
Kimpton Aluna Resort Tulum
Description
Understated quarters in an upscale lodging offering an open-air restaurant, a spa & an outdoor pool.
Nearby attractions
Equinoccio Art Gallery TULUM
Av. Coba Sur, Colonia Centro, 77760 Tulum, Q.R., Mexico
Cenote Aldea ZamĆ”
77760 Tulum, Quintana Roo, Mexico
Nearby restaurants
Panza Tulum
Aldea Zama 10, 77760 Tulum, Q.R., Mexico
PARALLEL 20°
Av. Itzamna, Aldea Zama 11-PolĆ­gono 0014, Lote 1, 77760 Tulum, Q.R., Mexico
Bhanu Sky Kitchen
AV. ITZAMNA, Aldea Zama 11-POLƍGONO 0014, LOTE 1, 77760 Tulum, Q.R., Mexico
Alma Verde Tulum
Av. Coba Sur-local 1A, Colonia Centro, 77760 Tulum, Q.R., Mexico
Bella Roma Tulum
Centro Comercial Hunab Lifestyle Center Avenida Coba, Aldea Zama Sur, 2-piso (2, 77760 Tulum, Q.R., Mexico
Ancestral Jungle Bar
Av. Coba Sur S/N, entre Calle, Colonia Centro, 77765 Tulum, Q.R., Mexico
Campanella Cremerie
Centro Comercial Hunab, Av Coba, Aldea Zama, 77760 Tulum, Q.R., Mexico
Burrito Trompudo Firewood Goumert Cousine
77760 Tulum, Quintana Roo, Mexico
Onigiri Casa Poke (Tulum)
Av. Coba Sur, 77760 Tulum, Q.R., Mexico
El Cerdo Pelón
6G3X+GV, 77760 Tulum, Q.R., Mexico
Nearby local services
Quinto Elemento Spa Tulum
Avenida Coba, esquina entrada Aldea Zama Hunab, Planta Alta, 77760 Tulum, Q.R., Mexico
Private chef tulum
Colonia, Aldea Zama, centro, 77760 Tulum, Q.R., Mexico
Casa Manika Tulum // Condo Mar y Miel
Condominium Mar y Miel, Aldea Zama Lote Avenue-Casa 16, 77760 Tulum, Q.R., Mexico
Agua de Mar Aldea Zama
77760 Tulum, Quintana Roo, Mexico
Fresh Market
AV. ITZAMNA ESQUINA AV. BALAM DZAKAB LOCAL 01 Y 02, 77760 Tulum, Q.R., Mexico
TRIBAL TULUM
AVENIDA COBA SUR, Centro, 77780 Tulum, Q.R., Mexico
Villano BarberĆ­as Tulum
Av CobĆ” sur s/n-Local 0, Tulum Centro, Centro, 77780 Tulum, Q.R., Mexico
Special by couple massage ALDEA SPA TULUM
Aldea Zama, 77760 Tulum, Q.R., Mexico
Nido Tulum Spa
Aldea Zama Tulum Calle And. Kaan entre And. Kambul Lote 056 Manzana 12 Calle And. Kaan, And. Kambul entre, 77760 Tulum, Q.R., Mexico
Jashita Tulum Luxury Villas
La Privada, Calle Itzamna, Aldea Zama Lote 2, 77760 Tulum, Q.R., Mexico
Nearby hotels
Aflora Tulum
Av, Aldea Zama Lote 10, 77760 Tulum, Q.R., Mexico
Carmela Tulum by Stella Rentals
Aldea Zama, 77760 Tulum, Q.R., Mexico
Mayan Monkey Hostel Tulum
Av. Coba Sur S/N, 77780 Tulum, Q.R., Mexico
NHOA Tulum by Maya PM
Aldea Zama, 77760 Tulum, Q.R., Mexico
Motto by Hilton Tulum
Avenida Coba Sur S/N, entre Calle, Colonia Centro, 77765 Tulum, Q.R., Mexico
Omara
Av. Coba, Aldea Zama, 77760 Tulum, Q.R., Mexico
Yaxiik Villas Tulum
Aldea Zama, 77760 Tulum, Q.R., Mexico
Moxy Tulum
Av. Coba Sur, 77760 Tulum, Q.R., Mexico
Secrets Tulum Resort & Beach Club
Calle Itzimina, Av. Kukulkan Esq, 77760 Tulum, Q.R., Mexico
Aloft Tulum
Av. Coba Manzana 05 Lote 01, 77760 Tulum, Q.R., Mexico
Related posts
Keywords
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Kimpton Aluna Resort Tulum things to do, attractions, restaurants, events info and trip planning
Kimpton Aluna Resort Tulum
MexicoQuintana RooKimpton Aluna Resort Tulum

Basic Info

Kimpton Aluna Resort Tulum

Av. Itzamna, Aldea Zama 11-Poligono 0014, Lote 1, 77760 Tulum, Q.R., Mexico
4.0(272)

Ratings & Description

Info

Understated quarters in an upscale lodging offering an open-air restaurant, a spa & an outdoor pool.

attractions: Equinoccio Art Gallery TULUM, Cenote Aldea ZamÔ, restaurants: Panza Tulum, PARALLEL 20°, Bhanu Sky Kitchen, Alma Verde Tulum, Bella Roma Tulum, Ancestral Jungle Bar, Campanella Cremerie, Burrito Trompudo Firewood Goumert Cousine, Onigiri Casa Poke (Tulum), El Cerdo Pelón, local businesses: Quinto Elemento Spa Tulum, Private chef tulum, Casa Manika Tulum // Condo Mar y Miel, Agua de Mar Aldea Zama, Fresh Market, TRIBAL TULUM, Villano Barberías Tulum, Special by couple massage ALDEA SPA TULUM, Nido Tulum Spa, Jashita Tulum Luxury Villas
logoLearn more insights from Wanderboat AI.
Phone
+52 984 689 0430
Website
alunatulumhotel.com

Plan your stay

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Reviews

Live events

Bike to 3 Hidden Cenotes with a Local Guide
Bike to 3 Hidden Cenotes with a Local Guide
Sun, Feb 8 • 8:00 AM
77774, Ciudad Chemuyil, Quintana Roo, Mexico
View details
Snorkeling with turtles and rays in Tulum
Snorkeling with turtles and rays in Tulum
Mon, Feb 9 • 10:30 AM
77780, Tulum, Quintana Roo, Mexico
View details
Cenote & wildlife rescue center
Cenote & wildlife rescue center
Sun, Feb 8 • 10:00 AM
77776, Akumal, Quintana Roo, Mexico
View details

Nearby attractions of Kimpton Aluna Resort Tulum

Equinoccio Art Gallery TULUM

Cenote Aldea ZamĆ”

Equinoccio Art Gallery TULUM

Equinoccio Art Gallery TULUM

5.0

(12)

Closed
Click for details
Cenote Aldea ZamĆ”

Cenote Aldea ZamĆ”

3.9

(228)

Closed
Click for details

Nearby restaurants of Kimpton Aluna Resort Tulum

Panza Tulum

PARALLEL 20°

Bhanu Sky Kitchen

Alma Verde Tulum

Bella Roma Tulum

Ancestral Jungle Bar

Campanella Cremerie

Burrito Trompudo Firewood Goumert Cousine

Onigiri Casa Poke (Tulum)

El Cerdo Pelón

Panza Tulum

Panza Tulum

4.8

(339)

Closed
Click for details
PARALLEL 20°

PARALLEL 20°

4.1

(19)

Closed
Click for details
Bhanu Sky Kitchen

Bhanu Sky Kitchen

4.4

(22)

Closed
Click for details
Alma Verde Tulum

Alma Verde Tulum

4.7

(636)

Closed
Click for details

Nearby local services of Kimpton Aluna Resort Tulum

Quinto Elemento Spa Tulum

Private chef tulum

Casa Manika Tulum // Condo Mar y Miel

Agua de Mar Aldea Zama

Fresh Market

TRIBAL TULUM

Villano BarberĆ­as Tulum

Special by couple massage ALDEA SPA TULUM

Nido Tulum Spa

Jashita Tulum Luxury Villas

Quinto Elemento Spa Tulum

Quinto Elemento Spa Tulum

5.0

(289)

Click for details
Private chef tulum

Private chef tulum

5.0

(38)

Click for details
Casa Manika Tulum // Condo Mar y Miel

Casa Manika Tulum // Condo Mar y Miel

5.0

(18)

Click for details
Agua de Mar Aldea Zama

Agua de Mar Aldea Zama

4.5

(33)

Click for details
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Reviews of Kimpton Aluna Resort Tulum

4.0
(272)
avatar
5.0
44w

This is my final day/night at the Kimpton Aluna Resort in Tulum, Mexico and I definitely do not want to go home! This hotel is so gorgeous the pictures don’t do it justice. I recommend a ground floor room. You have a small covered terrace with two plush lounge chairs and just a few steps to the pool. If you want an adults only pool, there is a beautiful one with sunbeds on the rooftop.

My first 2 1/2 days here were probably the most peaceful I’ve ever had in my life. More people arrived and depending the time, and if there are kids, it may get a little loud, but nothing out of the ordinary. The room is pure luxury. So much prettier than the pictures on the website and very big.

The hotel is not on the beach, but you can rent a bike, rent a car or take a taxi. Super easy. The hotel is so nice and relaxing that on the days I didn’t go on a tour. I didn’t find it necessary to leave. This being said I am from Miami so I have access to the beach all the time.

Now the staff. Guillermo, the concierge has been my therapist (haha), guide, etc., even before I got here. As a single woman traveling alone people warn you and scare you about going out of the US. Guillermo gave me peace of mind, information about how to pay, what to see where to eat and what tours I should take. He continued to help while I was at the resort.

The following are the tours he suggested, and they are a must do while in Tulum.

Company - www.mexicokangours.com Tour - The Cenote Adventure Tulum. You can reserve online with a deposit. I suggest paying the balance on the day of the tour in Mexican pesos. If not, they will charge you a 7% fee for paying with a credit card. Make sure you ask for Paloma and Jonathan as your tour guide and driver.

Sian Ka’an Deluxe Boat Safari Again, you can reserve online, but I would pay the balance in Mexican pesos.

Another great tip from Guillermo. Bring lots of Mexican pesos. Especially for tips and tours and restaurants because they will charge you a fee for using your credit card, even if your credit card has no foreign transaction fee.

From the moment I arrived from bellhop the bellhop to reception everyone was so pleasant and welcoming. I want to thank some of the staff at the ground floor restaurant and bar who provided excellent service daily and work so hard. If I forgot someone, I’m sorry you are all amazing. Jesus, Juan, Victor, Jacinto and Daniel. Extra special shout out to Jesus and Juan I saw daily. šŸ™šŸ˜ŠšŸ’—

The food is very good and I think very fairly priced. Drinks are expensive, but you are on vacation so it’s to be expected. If you want to indulge in the spa, it is expensive, but Mari is worth every penny. I can’t count the number of spas, massages, facials I’ve had and she is hands-down the best massage therapist I ever had. I recommend the 80 minute hot stone massage. I did that twice in addition to the collagen facial and body exfoliation. I charged it to the room with my credit card and gave her tip in Mexican pesos. You can also pay in Mexican pesos.

I am not one to write reviews, but in this case and for many reasons, I felt it was absolutely necessary and I hope it’s very helpful especially to women traveling alone.

Once again, thank you to all of you for this peaceful, gorgeous oasis Tulum. I can’t wait to...

Ā Ā Ā Read more
avatar
4.0
44w

A Peaceful Oasis in Tulum||||||This is my final day/night at the Kimpton Aluna Resort in Tulum, Mexico and I definitely do not want to go home! This hotel is so gorgeous the pictures don’t do it justice. I recommend a ground floor room. You have a small covered terrace with two plush lounge chairs and just a few steps to the pool. If you want an adults only pool, there is a beautiful one with sunbeds on the rooftop.||||My first 2 1/2 days here were probably the most peaceful I’ve ever had in my life. More people arrived and depending the time, and if there are kids, it may get a little loud, but nothing out of the ordinary. The room is pure luxury. So much prettier than the pictures on the website and very big.||||The hotel is not on the beach, but you can rent a bike, rent a car or take a taxi. Super easy. The hotel is so nice and relaxing that on the days I didn’t go on a tour. I didn’t find it necessary to leave. This being said I am from Miami so I have access to the beach all the time.||||Now the staff. Guillermo, the concierge has been my therapist (haha), guide, etc., even before I got here. As a single woman traveling alone people warn you and scare you about going out of the US. Guillermo gave me peace of mind, information about how to pay, what to see where to eat and what tours I should take. He continued to help while I was at the resort.||||||Another great tip from Guillermo. Bring lots of Mexican pesos. Especially for tips and tours and restaurants because they will charge you a fee for using your credit card, even if your credit card has no foreign transaction fee.||||From the moment I arrived from bellhop the bellhop to reception everyone was so pleasant and welcoming. I want to thank some of the staff at the ground floor restaurant and bar who provided excellent service daily and work so hard. If I forgot someone, I’m sorry you are all amazing. Jesus, Juan, Victor, Jacinto and Daniel. Extra special shout out to Jesus and Juan I saw daily.||||The food is very good and I think very fairly priced. Drinks are expensive, but you are on vacation so it’s to be expected. If you want to indulge in the spa, it is expensive, but Mari is worth every penny. I can’t count the number of spas, massages, facials I’ve had and she is hands-down the best massage therapist I ever had. I recommend the 80 minute hot stone massage. I did that twice in addition to the collagen facial and body exfoliation. I charged it to the room with my credit card and gave her tip in Mexican pesos. You can also pay in Mexican pesos.||||I am not one to write reviews, but in this case and for many reasons, I felt it was absolutely necessary and I hope it’s very helpful especially to women traveling alone.||||Once again, thank you to all of you for this peaceful, gorgeous oasis Tulum. I can’t wait to...

Ā Ā Ā Read more
avatar
4.0
44w

A Peaceful Oasis in Tulum||||||This is my final day/night at the Kimpton Aluna Resort in Tulum, Mexico and I definitely do not want to go home! This hotel is so gorgeous the pictures don’t do it justice. I recommend a ground floor room. You have a small covered terrace with two plush lounge chairs and just a few steps to the pool. If you want an adults only pool, there is a beautiful one with sunbeds on the rooftop.||||My first 2 1/2 days here were probably the most peaceful I’ve ever had in my life. More people arrived and depending the time, and if there are kids, it may get a little loud, but nothing out of the ordinary. The room is pure luxury. So much prettier than the pictures on the website and very big.||||The hotel is not on the beach, but you can rent a bike, rent a car or take a taxi. Super easy. The hotel is so nice and relaxing that on the days I didn’t go on a tour. I didn’t find it necessary to leave. This being said I am from Miami so I have access to the beach all the time.||||Now the staff. Guillermo, the concierge has been my therapist (haha), guide, etc., even before I got here. As a single woman traveling alone people warn you and scare you about going out of the US. Guillermo gave me peace of mind, information about how to pay, what to see where to eat and what tours I should take. He continued to help while I was at the resort.||||||Another great tip from Guillermo. Bring lots of Mexican pesos. Especially for tips and tours and restaurants because they will charge you a fee for using your credit card, even if your credit card has no foreign transaction fee.||||From the moment I arrived from bellhop the bellhop to reception everyone was so pleasant and welcoming. I want to thank some of the staff at the ground floor restaurant and bar who provided excellent service daily and work so hard. If I forgot someone, I’m sorry you are all amazing. Jesus, Juan, Victor, Jacinto and Daniel. Extra special shout out to Jesus and Juan I saw daily.||||The food is very good and I think very fairly priced. Drinks are expensive, but you are on vacation so it’s to be expected. If you want to indulge in the spa, it is expensive, but Mari is worth every penny. I can’t count the number of spas, massages, facials I’ve had and she is hands-down the best massage therapist I ever had. I recommend the 80 minute hot stone massage. I did that twice in addition to the collagen facial and body exfoliation. I charged it to the room with my credit card and gave her tip in Mexican pesos. You can also pay in Mexican pesos.||||I am not one to write reviews, but in this case and for many reasons, I felt it was absolutely necessary and I hope it’s very helpful especially to women traveling alone.||||Once again, thank you to all of you for this peaceful, gorgeous oasis Tulum. I can’t wait to...

Ā Ā Ā Read more
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Posts

Tina GonzalezTina Gonzalez
This is my final day/night at the Kimpton Aluna Resort in Tulum, Mexico and I definitely do not want to go home! This hotel is so gorgeous the pictures don’t do it justice. I recommend a ground floor room. You have a small covered terrace with two plush lounge chairs and just a few steps to the pool. If you want an adults only pool, there is a beautiful one with sunbeds on the rooftop. My first 2 1/2 days here were probably the most peaceful I’ve ever had in my life. More people arrived and depending the time, and if there are kids, it may get a little loud, but nothing out of the ordinary. The room is pure luxury. So much prettier than the pictures on the website and very big. The hotel is not on the beach, but you can rent a bike, rent a car or take a taxi. Super easy. The hotel is so nice and relaxing that on the days I didn’t go on a tour. I didn’t find it necessary to leave. This being said I am from Miami so I have access to the beach all the time. Now the staff. Guillermo, the concierge has been my therapist (haha), guide, etc., even before I got here. As a single woman traveling alone people warn you and scare you about going out of the US. Guillermo gave me peace of mind, information about how to pay, what to see where to eat and what tours I should take. He continued to help while I was at the resort. The following are the tours he suggested, and they are a must do while in Tulum. Company - www.mexicokangours.com Tour - The Cenote Adventure Tulum. You can reserve online with a deposit. I suggest paying the balance on the day of the tour in Mexican pesos. If not, they will charge you a 7% fee for paying with a credit card. Make sure you ask for Paloma and Jonathan as your tour guide and driver. Sian Ka’an Deluxe Boat Safari Again, you can reserve online, but I would pay the balance in Mexican pesos. Another great tip from Guillermo. Bring lots of Mexican pesos. Especially for tips and tours and restaurants because they will charge you a fee for using your credit card, even if your credit card has no foreign transaction fee. From the moment I arrived from bellhop the bellhop to reception everyone was so pleasant and welcoming. I want to thank some of the staff at the ground floor restaurant and bar who provided excellent service daily and work so hard. If I forgot someone, I’m sorry you are all amazing. Jesus, Juan, Victor, Jacinto and Daniel. Extra special shout out to Jesus and Juan I saw daily. šŸ™šŸ˜ŠšŸ’— The food is very good and I think very fairly priced. Drinks are expensive, but you are on vacation so it’s to be expected. If you want to indulge in the spa, it is expensive, but Mari is worth every penny. I can’t count the number of spas, massages, facials I’ve had and she is hands-down the best massage therapist I ever had. I recommend the 80 minute hot stone massage. I did that twice in addition to the collagen facial and body exfoliation. I charged it to the room with my credit card and gave her tip in Mexican pesos. You can also pay in Mexican pesos. I am not one to write reviews, but in this case and for many reasons, I felt it was absolutely necessary and I hope it’s very helpful especially to women traveling alone. Once again, thank you to all of you for this peaceful, gorgeous oasis Tulum. I can’t wait to return!!! šŸ’— Tina
Your browser does not support the video tag.
Celene BermudezCelene Bermudez
Muy buenas amenidades...limpio, chic relax. Desayuno super rico. Muchos lindos detalles... Tienen varios dispensadores de agua para que rellenes tu botella en cada piso, comida muy rica. Tranquilo. De 5 a 6 tienen cocktails complementarios.
Chuck BurnsChuck Burns
First of all I have to say that this resort is amazing. It's very quiet and secluded so during the night it's very peaceful. It's a low key family oriented resort that gives a lot of attention to detail. We thoroughly enjoyed the hotel even though stepping foot outside of the resort was just a complete disaster regarding the infrastructure and the ability to walk around or take our bikes out. We did use the bikes everyday and explored the whole area but there's a lot to be desired and said about the dumpy conditions in Mexico. I'm not sure if they understand the concept and purpose of a sidewalk , namely that it should give you a safe and encumbered passage to maybe a restaurant or some other place of interest. The sidewalk department of Mexico needs some new management. Anyway, we loved this resort and would recommend not only this kimpton hotel but any kimpton in the world. On a side note, the bikes are a bunch of clunkers that are not maintained. Maybe buy some new bikes? They need to learn the value of a couple key tools and some grease and lubricant? Or, maintain the bikes better and they'll be much more enjoyable to ride. All the bikes in Mexico seem to be manufactured from the same factory but a little more care in that department would make a big difference. Also, there needs to be some maintenance done on the property that is minor but should not be let go. Also maybe an on-site gardener to beautify all the overgrowth even though it's shady and enjoyable it needs some trimming. It's possible the management is a little bit disconnected with what really needs to be taken care of. Also the surprise resort fees and sewer utility fee, are you kidding me? So they slapped on about $40 per day of extra fees that we were not informed about let me checked in nor when we booked the reservation. Overall the experience was excellent and I guess for Mexico it's still a five-star recommendation that we give. Finally I have to say the staff was amazing!! The guys that work down in the restaurant were genuinely friendly and helpful. I'll have to name our favorite guys was Victor, Jesus, jacinto and Marcelino and all the crew working downstairs and on the rooftop restaurant. The food was delicious from the restaurant and I have to say the staff is your most valuable asset. They all deserve a substantial raise or at least some bonuses. Thank you for the beautiful stay and even though we'll never go back to Mexico we will always stay at a Kimpton wherever we are in the world.
See more posts
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Find your stay

Pet-friendly Hotels in Quintana Roo

Find a cozy hotel nearby and make it a full experience.

This is my final day/night at the Kimpton Aluna Resort in Tulum, Mexico and I definitely do not want to go home! This hotel is so gorgeous the pictures don’t do it justice. I recommend a ground floor room. You have a small covered terrace with two plush lounge chairs and just a few steps to the pool. If you want an adults only pool, there is a beautiful one with sunbeds on the rooftop. My first 2 1/2 days here were probably the most peaceful I’ve ever had in my life. More people arrived and depending the time, and if there are kids, it may get a little loud, but nothing out of the ordinary. The room is pure luxury. So much prettier than the pictures on the website and very big. The hotel is not on the beach, but you can rent a bike, rent a car or take a taxi. Super easy. The hotel is so nice and relaxing that on the days I didn’t go on a tour. I didn’t find it necessary to leave. This being said I am from Miami so I have access to the beach all the time. Now the staff. Guillermo, the concierge has been my therapist (haha), guide, etc., even before I got here. As a single woman traveling alone people warn you and scare you about going out of the US. Guillermo gave me peace of mind, information about how to pay, what to see where to eat and what tours I should take. He continued to help while I was at the resort. The following are the tours he suggested, and they are a must do while in Tulum. Company - www.mexicokangours.com Tour - The Cenote Adventure Tulum. You can reserve online with a deposit. I suggest paying the balance on the day of the tour in Mexican pesos. If not, they will charge you a 7% fee for paying with a credit card. Make sure you ask for Paloma and Jonathan as your tour guide and driver. Sian Ka’an Deluxe Boat Safari Again, you can reserve online, but I would pay the balance in Mexican pesos. Another great tip from Guillermo. Bring lots of Mexican pesos. Especially for tips and tours and restaurants because they will charge you a fee for using your credit card, even if your credit card has no foreign transaction fee. From the moment I arrived from bellhop the bellhop to reception everyone was so pleasant and welcoming. I want to thank some of the staff at the ground floor restaurant and bar who provided excellent service daily and work so hard. If I forgot someone, I’m sorry you are all amazing. Jesus, Juan, Victor, Jacinto and Daniel. Extra special shout out to Jesus and Juan I saw daily. šŸ™šŸ˜ŠšŸ’— The food is very good and I think very fairly priced. Drinks are expensive, but you are on vacation so it’s to be expected. If you want to indulge in the spa, it is expensive, but Mari is worth every penny. I can’t count the number of spas, massages, facials I’ve had and she is hands-down the best massage therapist I ever had. I recommend the 80 minute hot stone massage. I did that twice in addition to the collagen facial and body exfoliation. I charged it to the room with my credit card and gave her tip in Mexican pesos. You can also pay in Mexican pesos. I am not one to write reviews, but in this case and for many reasons, I felt it was absolutely necessary and I hope it’s very helpful especially to women traveling alone. Once again, thank you to all of you for this peaceful, gorgeous oasis Tulum. I can’t wait to return!!! šŸ’— Tina
Tina Gonzalez

Tina Gonzalez

hotel
Find your stay

Affordable Hotels in Quintana Roo

Find a cozy hotel nearby and make it a full experience.

Get the Appoverlay
Get the AppOne tap to find yournext favorite spots!
Muy buenas amenidades...limpio, chic relax. Desayuno super rico. Muchos lindos detalles... Tienen varios dispensadores de agua para que rellenes tu botella en cada piso, comida muy rica. Tranquilo. De 5 a 6 tienen cocktails complementarios.
Celene Bermudez

Celene Bermudez

hotel
Find your stay

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Find a cozy hotel nearby and make it a full experience.

hotel
Find your stay

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Find a cozy hotel nearby and make it a full experience.

First of all I have to say that this resort is amazing. It's very quiet and secluded so during the night it's very peaceful. It's a low key family oriented resort that gives a lot of attention to detail. We thoroughly enjoyed the hotel even though stepping foot outside of the resort was just a complete disaster regarding the infrastructure and the ability to walk around or take our bikes out. We did use the bikes everyday and explored the whole area but there's a lot to be desired and said about the dumpy conditions in Mexico. I'm not sure if they understand the concept and purpose of a sidewalk , namely that it should give you a safe and encumbered passage to maybe a restaurant or some other place of interest. The sidewalk department of Mexico needs some new management. Anyway, we loved this resort and would recommend not only this kimpton hotel but any kimpton in the world. On a side note, the bikes are a bunch of clunkers that are not maintained. Maybe buy some new bikes? They need to learn the value of a couple key tools and some grease and lubricant? Or, maintain the bikes better and they'll be much more enjoyable to ride. All the bikes in Mexico seem to be manufactured from the same factory but a little more care in that department would make a big difference. Also, there needs to be some maintenance done on the property that is minor but should not be let go. Also maybe an on-site gardener to beautify all the overgrowth even though it's shady and enjoyable it needs some trimming. It's possible the management is a little bit disconnected with what really needs to be taken care of. Also the surprise resort fees and sewer utility fee, are you kidding me? So they slapped on about $40 per day of extra fees that we were not informed about let me checked in nor when we booked the reservation. Overall the experience was excellent and I guess for Mexico it's still a five-star recommendation that we give. Finally I have to say the staff was amazing!! The guys that work down in the restaurant were genuinely friendly and helpful. I'll have to name our favorite guys was Victor, Jesus, jacinto and Marcelino and all the crew working downstairs and on the rooftop restaurant. The food was delicious from the restaurant and I have to say the staff is your most valuable asset. They all deserve a substantial raise or at least some bonuses. Thank you for the beautiful stay and even though we'll never go back to Mexico we will always stay at a Kimpton wherever we are in the world.
Chuck Burns

Chuck Burns

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