TUI SUNEO Kenzi Europa — Hotel in Agadir

Hotel nicely placed, just across from beach and the lovely long promenade. Well maintained and flat to walk. Although busy in the evenings. |All staff seemed friendly and always had a smile and hello, entertainment team very energetic from am to pm. For those that want to get involved. |Rooms as per pictured.. has a fridge in room which was a bonus. And actual duvets rather than sheets… needed as rather cool at night time. Rooms tidied and towel’s daily, sheets changed 1-2 times during our stay. |Staff always seem happy to help or point u in direction of someone who can help. |Sun beds are crammed round pool, but we always found some if we knew we was definitely staying around the pool i would do down around early am to reserve some, and weirdly people reserved them in the grass areas before the pool areas. Even when there didn’t appear to be any available the pool guy would find a space to put some. |Pools felt ok once u braved the initial plunge, and the sea felt fine to paddle in. Beach has sun loungers sectioned off for guests use, there was always some when went at different times of the day. |Food nice but repetitive like any AI, same with drinks. Always able to get a table for 7. Bottled water still or sparkling available also. Eating out in area was pretty cheap so we broke it up by eating out a few nights. |Well maintained grounds, highlight of little one’s day was to go in the grounds to look/hold the tortoises that lived there (5 in total but we only ever saw 3). The gardeners was kind enough to point out where they was hiding and showed us what they liked eating … yellow flowers from tree in swing area. |Weather during our stay .. We only found out about the foggy/overcast weather after booking, and although it feels dull the temp is still high. Took a thermometer to pool area on a very overcast day and it reached 43degrees. But still felt odd that wearing swimsuit and it looked like November skies in uk. It didnt burn off everyday like i assumed it would. |We did find that the further inland you went the clear skies came as the day we went to water park it was clear blue skies (too hot) and parents who stayed at hotel said it was overcast the full day. U could literally see the fog resting on our way home in the taxi. Another day we were mid way in between the harbour and hotel and looking at the harbour it was clear skies but the opposite direction towards the hotel it was misty. |Evening weather i took a cardi out eacb night but didnt wear every night just depends on how the wind was. |Evening entertainment we didn’t bother with as it was in a small room which was just chairs to watch a specific show, we preferred to walk around the beach front. |Day trips we did|* croc park was lovely spent most of the day with kids playing on parks.. but walking wound can be done in an hour or 2. Food ok and reasonable price. |water park was a good day, spent full day there, food was cheap also | dolphin park was literally 1 hr show.. opened just before it started and closed as soon as it finished, passed a morning and little one enjoyed it. Check opening days/times if going. Spent more on return taxi than entry for 4. |* land train did a few times as passes an hour with little one|cable cars up the mountain, was a clear evening so gave some pretty nice sunset pics|we took the bus to taghazoute which felt very busy and a scruffy compared to Agadir front. |Taxis are easy to get, but get a price beforehand cause some may take advantage this happened to me increased the price but i was too soft to say and paid. I started to get the hotel people to ask a price beforehand.|I would recommend the hotel but i prefer to try new places. Agadir itself was very nice especially walking the prom...

Suneo Kenzi Europa

Booked through TUI; completely unplanned holiday for May half term.

I found lots of good reviews on Trip Advisor (4.3) and overall it seemed like a good place to stay with my wife and young children. Hotel website states they are 4 star, have a large play area for children and claim to have heated outdoor pool.

Beach is a few minutes walk from the hotel. There is a section designated for Suneo guests but calling it a ‘private beach’ seems a little misleading. Staff are generally friendly & have a good command of English and other European languages. The rooms are spacious enough. We booked one double and one family. To be honest the 5 of us could’ve have stayed in the one room as two of our children are still quite young. However, it was good to have access to two bathrooms!

Banquet restaurant where breakfast, lunch and evening meals served is quite small. There is no a la carte option within the hotel. During our stay breakfast was the same every day. Perhaps due to size of restaurant, the variety of food on offer isn’t tremendous. Snack bar, a small poolside restaurant, served the same foods during our stay & staff were on go slow and food was being consumed faster than they could prepare because there was a lot of waiting around for pretty much everything, especially the pizzas. The concepts of ‘room service’ on the whole seems to be non existent at times. On one occasion I had to ask 3 times during the course of the day for fresh towels. Room refresh hanger was on door all day. Despite this, they only replaced towels and didn’t even change sheets or sweep the floor. That said, it’s not a dirty hotel environment as you can see staff always sweeping and cleaning around the restaurant throughout the day. The ‘large play area’ for children is a tiny patch of grass, surrounded by hedging with a very dilapidated small swing and 2 small plastic slides. During the stay there were cleaning staff around the pool area, some staff delivering activities at various times in the day but I did not see any specific staff on duty as lifeguard/pool safety. The area where the hotel is located, seemed a little rundown during our stay. Vacant retail premises along the beachfront, the ‘Al Madina Center’ especially, is derelict except for one tiny souvenir shop. Which is hugely disappointing as we like to do some shopping for family and friends whenever we go on holiday. The beach is featured as a salient point by both hotels and tour operators but they don’t tell you about the complete lack of facilities. There are no shower or any taps with running water to rinse off and get all the sand out of your clothes, shoes, every orifice and crevice. The service in the dining area is not consistent. Some waiting staff are really good and will be attentive towards guests, others seem to not care at all and you also have some who pick and choose which guests to be hospitable towards.

There is a snack bar located near to the swimming pool, serving food for much of the day. Bathrooms (except for the public ones) have handheld bidet sprayers. A great feature for those of us accustomed to washing ourselves afterwards be it for cultural or religious reasons. If you’re new to these or haven’t used one before, be sure adjust the pressure before using to avoid any horrible mess. If you open up the valve fully, it’s quite a powerful spray.

Overall, this isn’t a terrible place to stay on holiday but with some adjustments I think it could improve massively. In need of major improvements is the ‘mini club’...

A centrally located hotel with spacious rooms, great food, and hardworking staff. In my opinion, it’s more 3* than 4*, but still good value if you know what to expect. One week was plenty for me, but if you enjoy exploring, there’s lots to see and do in the area.||We recently stayed here for a week and overall had a very positive experience, with just a few things worth noting.||The Room:|Spacious with a big bed and a firm mattress. The shower was good, and toiletries (shower gel, handwash) plus a small wall-mounted hairdryer were provided. There’s plenty of storage and shelving, and we loved the well-placed sockets—including USB points by the bed. If you’re looking for the best views, request a room facing the Kasbah; higher floors may also give you a partial sea view. Housekeeping was excellent—daily service with fresh towels if requested, and everything was cleaned to a high standard.||Food & Drink:|The food was fantastic, with lots of choice and themed nights (Moroccan, Italian, etc.). Freshly cooked dishes from the hot plate or BBQ at every meal made it even better. The kitchen and restaurant run like a well-oiled machine—staff are efficient and friendly, and even helped me practice my Arabic! Food is available almost all day (6am–10pm, except 6–7pm). We arrived late after the restaurant had closed but were still offered food, which we really appreciated. Drinks at the bar are basic (eg, one type each of house wine and bottled lager, etc), but fine for us. Bar open from 5pm - midnight. ||Facilities:|The gym is reasonably well equipped. We didn’t try the spa treatments. The entertainment shows looked lively and well-attended. ||Negatives:||1) No shower facilities after check-out (12 noon). If you have a late flight, your only option is to pay £50 to try keep your room until 5pm. Friends did this with no issues, but it felt a bit “unofficial” as nothing is written down or receipted. We instead found public showers near the beach (a sandy coloured building by the tourist info centre) which were surprisingly good and cheap - go for "VIP" for hot/cold water, loo & sink and complete privacy. ||2) The poolside music played by the animation team is excessively loud, fairly rrelentless, andnot relaxing—thankfully, the hotel’s private beach offered a quieter alternative with free sunbeds and parasols. ||3) Be careful changing money at reception. Both we and other guests were short-changed, only to have the “missing” money suddenly appear when challenged. This felt dishonest and really needs to be addressedby management. The exchange rate is the same everywhere, and there's plenty of other oopportunities to change money when you're out and about. ||Unfortunately and unusually, I failed to check the fridge before checking out. Whilst there was nothing of particular value in there, it would've been clear that what was left hadn't merely been discarded, like cool bags. Upon realising 90 mins later, we went to reception to obtain a temporary key card/check there wasn't a notification at reception. Housekeeping had not yet cleaned the room, but the fridge has been emptied! ||Tips:|Bring sweetener if you use it, as it doesn't always appear to be readily available, especially when out and about. It helped when I showed restaurant staff a picture of the "Sweet'NLow" brand, which was occasionally provided in our room. ||Enjoy the evenings walking along the walkway by the beach towards the Marina. Its comfortably busy, full of tradition and people watching opportunities.||Spend some time at the hotel’s private beach for a more...